Patient Access Representative - Emergency Department
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Part-time
high school, associate degree
Posted 1d ago
~16 hrs/week
Responsibilities
The Patient Access Representative manages patient registration, insurance verification, and discharge processes within the Emergency Department. They also facilitate communication between patients, families, and medical staff while maintaining accurate electronic health records.
Requirements
Candidates must have a high school diploma or GED and at least one year of customer service experience. Proficiency in multitasking, organizational skills, and basic medical terminology is required.
Full job description
Patient Access Representative – Emergency Department
Cleveland Medical Center - Level 1 Trauma Center
Part-time Weekends Only - Night Shift 11:00pm - 7:00am Saturday and Sunday
Make a Difference at the Front Line of Emergency Care
As an Emergency Department Patient Access Representative, you are often the first person patients and families encounter during some of their most vulnerable moments. In this fast-paced, highly collaborative role, you will help create a welcoming, supportive experience while ensuring accurate registration, communication, and coordination of care within the Emergency Department.
You’ll work alongside nurses, physicians, and interdisciplinary care teams to help keep patient flow moving efficiently, support timely treatment, and contribute directly to both patient satisfaction and operational success. If you thrive in a dynamic environment, enjoy helping people, and excel at multitasking with compassion and professionalism, we invite you to join our team.
What You’ll Do
Welcome and assist patients and families during Emergency Department visits with empathy, professionalism, and urgency.
Complete patient registration, check-in, and discharge processes accurately and efficiently.
Verify and update demographic, insurance, and financial information to support timely care and billing accuracy.
Answer incoming calls and address patient questions, scheduling needs, and general inquiries.
Support patients with enrollment and navigation of MyChart and other patient communication tools.
Communicate important patient information clearly with nurses, providers, and other members of the Emergency Department team.
Collect and process copays, deductibles, coinsurance, and prior balances in accordance with organizational guidelines.
Assist with insurance verification, prior authorizations, coverage questions, and related documentation.
Schedule referrals, follow-up appointments, and additional services as needed after Emergency Department visits.
Maintain accurate and timely documentation, including scanning and indexing records within EPIC.
Manage EPIC work queues, worklists, and in-basket messages to support smooth departmental operations.
What Makes You Successful in This Role
You stay calm, organized, and compassionate in a high-volume Emergency Department environment.
You enjoy working as part of a collaborative care team focused on delivering exceptional patient experiences.
You communicate effectively with patients, families, providers, and coworkers.
You are detail-oriented and understand the importance of accuracy in patient registration and insurance verification.
You can prioritize multiple tasks while maintaining professionalism and patient confidentiality.
Additional Responsibilities
Collaborate across departments and care teams to improve patient flow, efficiency, and service excellence.
Participate in emergency preparedness activities and departmental training.
Maintain a clean, organized, and patient-ready work environment.
Cross-train in additional Patient Access functions and support other areas as needed.
Float to off-site locations or alternate registration areas when required.
Follow all organizational policies, safety standards, compliance requirements, and HIPAA/PHI regulations.
Perform additional duties as assigned to support Emergency Department operations and patient care.
Why Join Us?
Be part of a mission-driven team making an impact during critical moments of care.
Work in a fast-paced, team-oriented Emergency Department environment.
Gain valuable healthcare experience and opportunities for professional growth.
Help improve the patient experience from the very first interaction.
Contribute to a culture focused on compassion, collaboration, and excellence.
Education
High School Equivalent / GED (Required)
Associate's Degree or progress towards degree (Preferred)
Work Experience
1+ years Customer Service (Required)
2+ years Customer Service or Customer Service in healthcare (Preferred)
Knowledge, Skills, & Abilities
Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 23 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees.
Offices: University Hospitals, 11100 Euclid Avenue, Cleveland, Ohio 44106, US · 3605 Warrensville Center Rd, Shaker Heights, Ohio 44122, US
How many Healthcare jobs are open in Cleveland, OH right now?
There are currently 1,269 open healthcare positions in Cleveland, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Cleveland, OH?
Companies currently hiring include University Hospitals, Cleveland Clinic, The Centers, Hospice of the Western Reserve, CVS Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Cleveland, OH?
Yes — 121 of the 1269 open healthcare positions offer remote or hybrid work (42 remote, 79 hybrid).
How do I apply for Healthcare jobs in Cleveland, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.