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Full-time
high school, bachelor degree
Paid Time Off (PTO), Medical Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Flexible Spending Account
Posted 13d ago
~40 hrs/week
Responsibilities
The Lead of Collections oversees daily mortgage delinquency operations, managing call queues and driving team productivity. This role provides real-time coaching to specialists and ensures all borrower interactions comply with regulatory and investor requirements.
Requirements
Candidates must have a high school diploma and 3-5+ years of experience in mortgage servicing or collections. Prior experience in a lead or mentoring role and strong knowledge of CFPB and FDCPA regulations are preferred.
Full job description
Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
Role Summary
The Collections Team Lead serves as the frontline leader within the mortgage servicing collections function, supporting day-to-day operations for early- and mid-stage delinquency management. This role combines hands-on collections expertise with real-time coaching, workflow coordination, and performance monitoring.
The Team Lead is responsible for driving team productivity, ensuring compliance with regulatory and investor requirements, and improving borrower outcomes through effective engagement strategies.
Key Responsibilities
Oversee daily collections workflow, including call queues, dialer performance, and account prioritization
Monitor real-time productivity, adherence, and service levels; make adjustments to optimize performance
Ensure timely resolution of delinquent accounts in accordance with servicing timelines
Support inbound and outbound borrower contact strategies across early-stage delinquency
Provide real-time coaching, guidance, and escalation support to Collections Specialists
Act as the first point of contact for complex borrower situations and escalated calls
Reinforce call quality standards, scripting, and borrower communication best practices
Assist in onboarding and training new hires, including systems, policies, and workflows
Track and monitor individual and team KPIs (e.g., right-party contact, roll rates, cure rates, call quality)
Provide feedback to leadership on trends, risks, and improvement opportunities
Support reporting and documentation of performance metrics and SLA adherence
Handle complex or high-risk borrower interactions with professionalism and empathy
Support borrower retention through education, repayment solutions, and resolution strategies
Ensure consistent, compliant communication aligned to company standards
Ensure adherence to all regulatory, investor, and internal servicing requirements (e.g., CFPB, FDCPA, FHA, VA, GSE guidelines)
Maintain audit-ready documentation and support QA and compliance reviews
Escalate potential compliance risks, complaints, or operational issues promptly
Identify workflow inefficiencies, training gaps, or system issues impacting performance
Partner with leadership to implement process improvements and productivity enhancements
Contribute to updates of procedures, job aids, and playbooks
Qualifications
Education & Experience
High school diploma required; Bachelor’s degree preferred
3–5+ years of mortgage servicing or collections experience
Prior experience in delinquency management, call center, or borrower-facing roles
Previous acting lead, SME, or mentoring experience preferred
Skills & Competencies
Strong knowledge of mortgage servicing collections and delinquency lifecycle
Understanding of regulatory requirements and borrower communication standards
Ability to coach and influence peers in a fast-paced environment
Strong problem-solving, decision-making, and conflict resolution skills
Proficiency in servicing systems, dialer platforms, and performance reporting tools
Why Selene?
Benefits Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
Paid Time Off (PTO)
Medical, Dental &Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
A full-service residential mortgage loan servicer with proven loss mitigation strategies to preserve homeownership
Industry
Financial Services
Company size
501-1,000 employees
Founded
2007
Headquarters
Dallas, Texas
LinkedIn followers
11,501
Founded in 2007, Selene was created to provide loan resolution strategies for distressed mortgage investment portfolios. We have evolved to offer capacity and scalability to service all types of residential mortgage loans from performing loans (current, re-performing and new originations) to non-performing loans requiring high-touch, complex special servicing. We are an approved servicer for FHLMC, FNMA, GNMA, VA and USDA. Selene is also only one of two GNMA single-family master servicers and approved sub-servicers in the industry. Selene’s diverse client list includes large banks, small to mid-tier investors, REITS, private equity and hedge funds as well as GSEs and government agencies.
Selene’s reputation is built around the principles of successful loss mitigation strategies, proprietary technology and individualized client management.
Selene has a national footprint with offices in Jacksonville, FL; Dallas, TX; and Salt Lake City, UT.
Offices: 3501 Olympus Blvd, Dallas, Texas 75019, US · 6651 Gate Pkwy, Suite 300, Jacksonville, Florida 32256, US
How much do Finance & Accounting jobs in Texas pay?
Based on 3730 listings with disclosed salaries, most finance & accounting jobs in Texas pay between $65k–$187k per year. Individual offers vary with seniority, company size, and specialization.
How many Finance & Accounting jobs are open in Texas right now?
There are currently 16,821 open finance & accounting positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Texas?
Companies currently hiring include JPMorganChase, Frost, Prosperity Bank, Bank of America, Wells Fargo, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Texas?
Yes — 4990 of the 16821 open finance & accounting positions offer remote or hybrid work (1763 remote, 3227 hybrid).
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