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Full-time
Paid parental leave, Flexible working, Health and wellbeing rewards, Paid time off, Observed holidays, Medical plan
Posted 6h ago
Apply by Sep 25
~40 hrs/week
Responsibilities
The Client Services Manager leads, coaches, and develops a team of Client Service Representatives while overseeing day-to-day service delivery and escalation management. They partner with cross-functional teams to drive client satisfaction, improve operational efficiency, and build a scalable service model.
Requirements
The role requires prior people leadership experience, a strong background in customer service, and the ability to manage complex client escalations. Candidates must possess excellent communication skills, a proven track record in process improvement, and the ability to balance client needs with business objectives.
Full job description
Location: Frisco, TX | North Palm Beach, FL (Hybrid)
In this position, you'll be based in one of the approved office locations for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
The Client Service Representative (CSR) team serves as a critical support channel for client accounts across the business. As the Client Services Manager, you'll lead a team focused on delivering exceptional service, resolving client issues, and creating positive client experiences while helping shape the future of the organization.
This is an exciting opportunity to join a team during a period of significant transformation and growth. You'll play a key role not only in leading people, but also in helping establish stronger processes, improve operational efficiency, and build a more scalable service model that supports future business needs.
A role you will love
As a Client Services Manager, you'll lead, coach, and develop a team of Client Service Representatives while overseeing day-to-day service delivery, escalation management, process improvement initiatives, and operational planning. You'll partner closely with Sales, Account Management, Operations, Product, and Leadership teams to help drive client satisfaction, retention, and business success.
This role is ideal for a leader who can balance strategic thinking with a willingness to remain connected to day-to-day service operations.
Other key responsibilities include:
Leading, coaching, and developing a team of Client Service Representatives
Establishing team performance expectations and providing ongoing feedback and development support
Serving as the primary escalation point for complex client concerns and service issues
Monitoring service quality, response times, client satisfaction, and service delivery metrics
Driving process improvement, workflow efficiency, and operational excellence initiatives
Managing staffing, scheduling, workload balancing, and workforce planning
Partnering with Account Management, Sales, Product, Operations, and Leadership teams to improve service outcomes
Supporting organizational change initiatives and helping build scalable service processes
Monitoring team performance, service levels, and operational KPIs while implementing corrective actions when needed
Providing frontline insights that help improve products, services, and overall client experience
What will you bring to the role?
Required:
Prior people leadership experience
Experience managing client escalations and complex service issues
Strong customer service leadership background
Experience coaching, mentoring, and developing teams
Strong communication and stakeholder management skills
Ability to work effectively across multiple functions and departments
Experience improving operational processes and service delivery
Strong problem-solving and decision-making skills
Ability to balance client needs with business objectives
Preferred:
Customer Success leadership experience
Operations leadership experience
Experience working in a high-volume service environment
Experience implementing process improvements and operational efficiencies
Experience with CRM, ticketing, reporting, and workflow management systems
Experience within corporate services, compliance, governance, or related business environments
Rewards designed for you
Paid parental leave flexible working and a caring and inclusive culture
Health and wellbeing rewards that can be tailored to support you and your family, including paid time off, observed holidays, medical, dental and vision plans
Invest in your future with 401k matching, setting aside salary to purchase shares in our company and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter
Income protection Our package includes short and long-term disability benefits, life insurance and supplemental life insurance
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub
*This role may require travel of up to 10%.
Computershare will use data analytics and artificial intelligence systems to help recruiters analyze and assess candidate and application information. These systems make our application and review process more efficient and assist our team in identifying candidates based on professional qualifications, skills, and experience commensurate with the role applied for. All outputs from these systems are evaluated by our recruiters and are not the sole source of whether to consider a candidate for employment.
A company to be proud of
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.
Welcome to a world of potential
Computershare can genuinely be considered an Australian success story. From modest beginnings in 1978, we have become the recognised global leader in our field, employing over 11,000 people in around 90 offices worldwide.
Our success can be attributed to many factors, not least of which is our ability to attract and retain high calibre employees. With a strong focus on delivering certainty, ingenuity and advantage to our clients, we promote an entrepreneurial spirit and an enterprise-wide commitment to service excellence.
Our diverse portfolio of services and products across our entire group of companies, offers the opportunity to expand your skills, experience and responsibilities across a range of industries both locally and internationally. Opening up a world of potential for you.
If you are looking for that first step or next step in your career, we encourage you to visit careers.computershare.com, or please explore the rest of this site for more information about our business, culture and values.
Offices: Melbourne, Victoria VIC 3067, AU · 115 Grenfell St, Adelaide, South Australia 5000, AU · 159 Hurstmere Road, Auckland, AUK 0622, NZ · Tower W1, Oriental Plaza, 1 East Chang An Ave, Dong Cheng District, Suite 907-909, Beijing, CN · The Pavilions, Bristol, England BS4 5DR, GB
How much do Finance & Accounting jobs in Frisco, TX pay?
Based on 222 listings with disclosed salaries, most finance & accounting jobs in Frisco, TX pay between $59k–$198k per year. Individual offers vary with seniority, company size, and specialization.
How many Finance & Accounting jobs are open in Frisco, TX right now?
There are currently 363 open finance & accounting positions in Frisco, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Frisco, TX?
Companies currently hiring include Baker Tilly US, TIAA, Thomson Reuters, Keurig Dr Pepper Inc., Public Storage, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Frisco, TX?
Yes — 189 of the 363 open finance & accounting positions offer remote or hybrid work (34 remote, 155 hybrid).
How do I apply for Finance & Accounting jobs in Frisco, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.