Description The 3rd Party Collections Manager is responsible for the overall management, performance, and day-to-day operations of the Third-Party Collections Department. This position provides direct leadership to colle…
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San Antonio, Texas, United States · On-site
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$60k–$80k/yr
Full-time
high school, associate degree, bachelor degree
Posted 10h ago
~40 hrs/week
Responsibilities
The 3rd Party Collections Manager oversees daily operations, performance, and strategy for the collections department to ensure recovery goals are met. They provide direct leadership to staff, manage account workflows, and maintain compliance with regulatory standards.
Requirements
Candidates should have at least 5 years of third-party collections experience and 2-3 years in a leadership role. A high school diploma is required, while a degree in Business or Finance is preferred along with strong analytical and communication skills.
Full job description
Description
The 3rd Party Collections Manager is responsible for the overall management, performance, and day-to-day operations of the Third-Party Collections Department. This position provides direct leadership to collection staff and is accountable for achieving departmental collection goals while maintaining high standards of compliance, productivity, client service, and employee performance.
The Collections Manager develops and implements collection strategies, monitors collector performance, manages account workflows and priorities, provides coaching and training, and ensures accounts are worked consistently and effectively.This position works closely with Executive Management, Compliance, Accounting, Sales/Client Services, and other departments to ensure client expectations and organizational objectives are achieved.
Requirements
Department Leadership & Management
Directly manage the daily activities and performance of Third-Party Collectors.
Establish clear daily, weekly, and monthly performance expectations.
Maintain an active presence within the department and provide collectors with direction, support, and accountability throughout the workday.
Conduct regular individual and team meetings to communicate expectations, results, strategies, challenges, and departmental priorities.
Promote communication, teamwork, professionalism, and accountability among collection staff.
Monitor staffing levels, schedules, attendance, workload distribution, and departmental coverage.
Participate in recruiting, interviewing, hiring, onboarding, and training new collectors.
Conduct employee performance evaluations and recommend merit increases, promotions, disciplinary action, or additional training when appropriate.
Address performance concerns promptly and develop performance improvement plans when necessary.
Collection Performance & Production
Take ownership of monthly departmental collection goals and recovery performance.
Monitor collections throughout the month and make strategy adjustments when results are below expectations.
Establish individual collector goals that support the overall departmental collection goal.
Monitor collector productivity, including outbound calls, accounts worked, right-party contacts, promises to pay, payments collected, kept promise rate, recovery dollars, and account penetration.
Identify underperforming portfolios, collectors, strategies, or account segments and implement corrective measures.
Review daily, weekly, and monthly collection reports to identify trends and opportunities.
Ensure collectors maintain appropriate levels of account activity and follow-up.
Assist collectors with difficult accounts, negotiations, escalated calls, and payment arrangements when necessary.
Continuously evaluate opportunities to increase recoveries while maintaining quality and compliance standards.
Collection Strategies & Account Management
Develop, implement, monitor, and adjust collection strategies based on portfolio performance.
Establish appropriate account priorities, queues, campaigns, and collection workflows.
Ensure assigned accounts are worked consistently and according to client requirements and company procedures.
Review account inventory and placement volumes to ensure workloads are appropriately distributed.
Monitor aging categories and prioritize accounts based on collectability, client requirements, delinquency stage, balance, and other relevant factors.
Evaluate strategy effectiveness through measurable results and make adjustments when needed.
Coordinate special collection campaigns or targeted account initiatives.
Ensure collectors understand the purpose and expectations of assigned strategies.
Client & Interdepartmental Support
Understand individual client requirements and ensure accounts are worked according to contractual and operational expectations.
Monitor client portfolio performance and identify potential issues or opportunities for improvement.
Assist Executive Management and Sales/Client Services with client performance discussions and reporting as needed.
Participate in client meetings when collection operations or performance need to be addressed.
Respond promptly to escalated client concerns involving collection activity or account handling.
Coordinate with Accounting regarding payments, adjustments, reconciliations, direct payments, client reporting, and related matters.
Work with Compliance regarding regulatory requirements and account handling.
Compliance & Quality
Training & Employee Development
Reporting & Management Responsibilities
Minimum Qualifications
High school diploma or equivalent required.
Associate's or Bachelor's degree in Business Administration, Management, Finance, or related field preferred.
Minimum of 5 years of third-party collections experience preferred.
Minimum of 2-3 years of collection leadership or management experience preferred.
Demonstrated experience managing collection performance and production goals.
Strong working knowledge of third-party collection practices and applicable regulatory requirements.
Experience developing collection strategies and managing account portfolios.
Experience coaching, training, and evaluating collection staff.
Experience reviewing performance reports and using data to make operational decisions.
Strong computer skills and ability to work effectively within collection management systems, dialer systems, Microsoft Office, and reporting platforms.
Management Expectations
The 3rd Party Collections Manager is expected to take full ownership of the performance of the Collections Department.
The Manager should not rely solely on end-of-month activity to achieve collection goals. Performance should be monitored continuously throughout the month, with strategies adjusted proactively when results indicate that goals may not be achieved.
The Manager is expected to know:
Where the department stands against goal
Which collectors are meeting expectations
Which collectors require additional coaching
Which portfolios are performing or underperforming
Which collection strategies are producing results
Where additional attention is required
What corrective actions are being implemented
The position requires a hands-on leader who can balance people management, collection strategy, compliance, client expectations, and financial performance.
To provide business and consumer solutions to enable our clients to make more informed decisions and mitigate risk.
Industry
Financial Services
Company size
51-200 employees
Founded
1907
Headquarters
San Antonio, TX
LinkedIn followers
760
Sarma is a credit information company offering products and services to make informed business decisions for both consumers and businesses.
Sarma was founded in 1907 and has grown into one of the largest independent credit bureaus in the United States. The credit reporting business maintains long-standing relationships with financial Institutions, auto dealers and retailers.
Our third party debt collection division was established in the 1950's and has been one of the primary bad debt collection agencies serving various industries nationwide.
The residential mortgage credit reporting business unit has been providing mortgage reports to the lending community in Texas and beyond for the past 25 years.
Sarma also offer key products and services for background checks, property management, tenant screening, business credit reporting and more.
Sarma also has ownership of various real estate properties.
How many Finance & Accounting jobs are open in San Antonio, TX right now?
There are currently 1,319 open finance & accounting positions in San Antonio, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in San Antonio, TX?
Companies currently hiring include Frost, H&R Block, USAA, Southwest Business Corp, Symmetry Financial Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in San Antonio, TX?
Yes — 347 of the 1319 open finance & accounting positions offer remote or hybrid work (124 remote, 223 hybrid).
How do I apply for Finance & Accounting jobs in San Antonio, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.