San Antonio, Texas, United States · Hybrid
$148k–$266k/yr
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community a…
Skills: Contact Center Management, Strategic Leadership, Omnichannel Strategy, Financial Services Compliance, People Leadership
San Antonio, Texas, United States · Hybrid
$85k–$163k/yr
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community a…
Skills: Data Analytics, Requirement Gathering, Operational Planning, Forecasting, Process Optimization
San Antonio, Texas, United States · On-site
$66k–$106k/yr
Responsibilities The Financial Analyst providing support to PRMD/FMB is also responsible for but not limited to: Ensuring accurate and timely financial reporting and data analysis. Extract and validate financial data fro…
Skills: Financial Reporting, Data Analysis, GFEBS, Audit Readiness, Budget Tracking
San Antonio, Texas, United States · Hybrid
Job Description and Requirements The Human Resources Employee Relations Specialist should have basic knowledge of the performance improvement process (counseling) and/or disciplinary action processes from previous employ…
Skills: Employee Relations, Performance Improvement, Disciplinary Action, Employee Investigations, Contract Review
San Antonio, Texas, United States · On-site
Job DetailsJob Location: REEP Corporate - San Antonio, TX 78216Multifamily Property Accountant Assistant REEP Residential San Antonio, Texas Full-Time | Salary | In-Office Position Overview The Property Accountant Assist…
Skills: Financial Reporting, General Ledger Analysis, Month-End Close, Bank Reconciliation, Variance Analysis
San Antonio, Texas, United States · Remote Solely
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of …
Skills: Customer Service, Conflict Resolution, Problem Solving, Written Communication, Verbal Communication
Brooks, Minnesota, United States · On-site
Job Description and Requirements The RBFCU Branch Operations Team is seeking a full time float for our San Antonio Southeast/West Region starting at $20.00/hour! Bilingual in Spanish and English? Employees can earn an ad…
Skills: Customer Service, Sales, Cash Handling, Fraud Detection, Problem Solving
San Antonio, Texas, United States · Hybrid
Job Description and Requirements The Human Resources Employee Relations Specialist should have basic knowledge of the performance improvement process (counseling) and/or disciplinary action processes from previous employ…
Skills: Employee Relations, Performance Improvement, Disciplinary Action, Employee Investigations, Contract Review
San Antonio, Texas, United States · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Real Estate Operations, Strategic Business Growth, Client Relationship Management, P&L Management, Budgeting
Scottsdale, Arizona, United States · Hybrid
$85k–$127k/yr
Consultant Claims - CH08CE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – …
Skills: Claims Management, First Party Property Claims, Inland Marine Claims, Policy Interpretation, Reserve Management
San Antonio, Texas, United States · Hybrid
$127k–$243k/yr
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community a…
Skills: Product Development, Agile Methodology, Product Development Life Cycle (PDLC), P&C Insurance, Underwriting
San Antonio, Texas, United States · On-site
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Client Prospecting, Client Relationship Building, Credit Risk Analysis, Customer Engagement, Financial Analysis
Jacksonville, Florida, United States · Hybrid
$49k–$68k/yr
The Wealth Associate role is a Client Service and Sales support position responsible for servicing and supporting internal and/or external clients primarily through inbound and outbound phone calls and adhering to Know-Y…
Skills: Client Service, Sales Support, KYC, AML, Salesforce
San Antonio, Texas, United States · Hybrid
$60k–$155k/yr
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better wor…
Skills: Audit Management, Financial Analysis, People Management, Stakeholder Management, Project Management
San Antonio, Texas, United States · On-site
Member Specialist Well Known AAA Brand Products and Service Excellent Earning Potential Paid Training If you are a career-minded, service-driven professional looking to join a fast-paced organization then you have come t…
Skills: Customer Service, Insurance Sales, Cross-selling, Microsoft Office, Communication
San Antonio, Texas, United States · Remote OK
Description The GREAT STATE TEAM is seeking Remote Bilingual Health Care Customer Service Representatives to join our fast-growing teams! As a Health Care Customer Service Representative, you will be handling inbound and…
Skills: Bilingual Communication, Customer Service, Medical Terminology, Patient Billing, Healthcare Insurance
San Antonio, Texas, United States · On-site
$17/hr–$18/hr
ABOUT OPORTUN Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers m…
Skills: Bilingual English/Spanish, Customer Service, Sales, Community Outreach, Relationship Building
San Antonio, Texas, United States · On-site
Overview & Responsibilities Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on! This position earns a com…
Skills: Consumer Loan Origination, Sales, Customer Service, Spanish Fluency, Loan Application Processing
San Antonio, Texas, United States · On-site
The Electrical Estimator will conduct mechanical, electrical, and plumbing (MEP) estimating, budgeting, and bidding for assigned projects. They will interact with architects, clients, business development, and operations…
Skills: MEP Estimating, Budgeting, Bidding, Quantity Take-offs, Financial Analysis
San Antonio, Texas, United States · On-site
Elevate your career by joining our team, where your analytical skills will drive impactful results in compliance and risk management. As a Compliance and Operations Risk Test Specialist in the Testing Center of Excellenc…
Skills: Compliance Testing, Operational Risk Management, Control Environment Evaluation, Analytical Thinking, Stakeholder Communication
San Antonio, Texas, United States • Hybrid
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Provides executive leadership and strategic direction for the Bank Sales and Service Contact Center to enhance member experience and operational performance. Oversees large-scale omnichannel operations while ensuring strict adherence to banking regulatory and compliance standards.
Requires over 10 years of progressive financial services contact center experience and 4 years of people leadership managing teams of 250+ employees. Must possess deep knowledge of banking regulations such as UDAAP, AML, and KYC, along with a bachelor's degree or equivalent experience.
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Executive Director, Bank Sales and Service Contact Center, provides executive leadership, strategic direction, and resource stewardship of the Bank Sales and Service Contact Center organization. Leads Member Contact and Experience for the Bank; plans, coordinates, and oversees operations which allow employees to meet or exceed member service expectations. Shares accountability for overall Bank Sales and Service Contact Center performance, Omnichannel organizational goals, and aligning objectives with the business strategy. Creates a culture that focuses on continuous improvement, excellence, and a compliance/service-oriented approach.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX.
Relocation assistance is available for this position.
Builds and oversees the Bank Sales and Service Contact Center through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Responsible and accountable for achieving Enterprise standards for Contact Center compliance process and technical adherence throughout their organization.
Executes the defined strategy and leads cross functional teams in a continuous effort to improve the member experience. Explore member feedback and data from the member experience and map member feedback and behavior to identify pain points and new opportunities.
Leads large-scale member contact organizations (250+ people) across Omnichannel (voice, chat, asynchronous messaging, etc.) to drive overall member experience for Enterprise.
Serves as a coach and mentor to leaders within Bank Contact Center, leading by example and focusing on creating the best member experiences.
Provides and instills an attitude of caring and empathy toward the concerns of our members and employees to deliver exceptional customer service.
Develops a deep understanding of the current member experiences, the competitive environment, current state gaps, and develops and recommends innovative solutions for continuous improvement.
Executes operational expectations for a complex contact center environment (average speed of answer, occupancy, shrinkage, average handle time, member satisfaction, etc.).
Responsible and accountable for increasing the depth of member relationships (products per member) by retaining, growing and acquiring new members, in a compliant manner.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Bachelor’s Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
10+ years of progressive contact center experience in a financial services industry supporting clients/customers/members in a multi-channel environment (voice, web, live chat, email, mobile, social media).
4 years of people leadership experience in building, managing and/or developing high-performing teams required with demonstrated ability developing talent, managing workflow, engaging and inspiring staff and peers, and fostering open communication.
3 years of experience developing strategy and executing very large-scale programs requiring data analytics and driving enterprise wide improvements.
Deep understanding of banking regulatory environment, regulatory requirements, and application of compliance-related policies and procedures (e.g.Sales Practices, Unfair, Deceptive, or Abusive Acts or Practices (UDAAP), Anti-Money Laundering (AML), Know Your Customer (KYC), Third-Party Risk Management (TPRM) etc.).
Strong technical aptitude and analytical skills to lead initiatives to improve contact center effectiveness and efficiencies.
Previous leadership or management experience required of large and/or multi-site contact centers (250+ employees).
Experience leading through change and promoting changing well in the organization.
Track record of exceeded assigned target for contact center KPIs, including member satisfaction, compliance adherence, and efficiency
Experience managing multiple functions across a variety of banking products and processes, including credit cards, deposits, lending, online banking support and escalations support
Broad contact center business acumen, including understanding of workforce management, quality assurance, training and reporting
Knowledge of and experience with a variety of contact center tools and technologies, including coaching system, IVR/ IVAs, timekeeping systems and knowledge management systems
High degree of analytical skills with ability to root cause performance gaps and develop go to green plans
Experience with cross functional project implementation involving key partners, such as risk, compliance, legal, product, process and human resources
Superior verbal and written communication skills with experience interacting with, and presenting to, senior executives
US military experience through military service or a military spouse/domestic partner
Compensation range: The salary range for this position is: $147,750.00 - $265,950.00.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join Our Mission
Since the beginning, our mission has been to provide a range of financial services to the military community and their families. Along the way, we’ve also established ourselves as a destination employer for passionate people looking to serve those who are willing to give it their all. Our mission is to stand with our members and be there for them and their families by facilitating their financial security. It starts with offering a range of highly competitive products, exceptional service, and trusted advice. But to be the military community’s provider of choice also takes dedicated team members who share our core values of service, loyalty, honesty, and integrity.
Offices: 9800 Fredericksburg Rd., San Antonio, Texas 78288, US · One Norterra Dr., Phoenix, Arizona 85085, US · 1855 Telstar Dr., Colorado Springs, Colorado 80920, US · 520 Independence Pkwy, Chesapeake, Virginia 23320, US · 5601 Legacy Dr, Plano, Texas 75024, US
There are currently 918 open finance & accounting positions in San Antonio, TX listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Frost, Southwest Business Corp, USAA, The Hartford, PNC, among others. Browse the listings above to see every active employer.
Yes — 251 of the 918 open finance & accounting positions offer remote or hybrid work (83 remote, 168 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
