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Full-time
bachelor degree, professional certificate
Flexible working approach, Education assistance, Discounted health insurance, Daily breakfast, Fresh fruit, Discounted stock purchasing scheme
Posted 5d ago
~40 hrs/week
Responsibilities
The role involves managing home, contents, and motor claims with accuracy and professionalism while ensuring compliance with industry regulations. You will be responsible for assessing damage, establishing reserves, negotiating settlements, and maintaining strong relationships with brokers and customers.
Requirements
Candidates should have at least 2 years of experience in personal lines claims and possess strong negotiation and communication skills. A tertiary degree is preferred, along with relevant industry qualifications such as ANZIIF.
Full job description
Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange(NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at:www.chubb.com
About the Role This role is central to delivering an outstanding claims experience across Personal Lines. You’ll be responsible for handling home, contents, and motor claims with professionalism, accuracy, and care, ensuring prompt communication with brokers and customers while managing investigations, reserving, and claim adjustments to a high standard.
In this role, you will:
Manage claims in line with policy terms, relevant legislation, legal principles, and Chubb’s Best Practice and Claim Handling Guidelines.
Ensure compliance with the General Insurance Code of Practice, the Insurance Contracts Act, and Chubb’s AFSL obligations.
Assess damage and quantum to establish and maintain accurate reserves.
Build strong relationships with brokers, customers, and service providers, including builders and restoration companies.
Investigate claims thoroughly, including potential fraud, and ensure all supporting documentation is complete and accurate.
Identify subrogation opportunities and refer them to the Subrogation team.
Manage workload, diary activity, and file progression to ensure timely resolution.
Handle claims end to end, including those requiring technical assistance or escalation beyond delegated authority.
Report significant claims internally, including large loss matters.
Maintain accurate and timely documentation in the claims system.
Use sound judgement to determine claim outcomes, including coverage, loss, damage, and applicable limits.
Negotiate settlements where appropriate.
Communicate effectively with internal teams, brokers, insureds, counsel, third parties, and legal representatives.
Manage the use, output, and cost of external vendors.
Support the Personal Lines Claims Team Lead with any other duties as required.
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.
Chubb Life Hong Kong is the international life insurance division of Chubb, establishing its presence in Hong Kong since 1976. To meet the financial protection and wealth management needs of its broad range of customers, Chubb Life in Hong Kong (Chubb Life Insurance Hong Kong Limited) offers a range of life protection, savings, accident and health insurance solutions through agents and brokers. The company has been a recipient of various awards for marketing, product innovation and commitment in corporate social responsibility.
安達為全球領先的保險公司,業務遍及54個國家及地區。安達為不同行業的客戶提供商業及個人財產和責任保險、個人意外及醫療輔助保險、再保險及人壽保險等。公司的優越之處在於其多元化的產品及服務範圍、廣大的分銷能力、超卓的財務實力、出眾的理賠專業知識及營運業務遍佈全球各地。總公司安達有限公司於紐約證券交易所上市(紐約證券交易所:CB),為標準普爾500指數的成份公司。安達於蘇黎世、紐約、倫敦及其他地方設有行政辦公室,全球僱員人數約40,000名。
安達人壽是安達旗下負責國際人壽保險的分部。於亞洲,安達人壽的業務分佈在香港特別行政區、印尼、韓國、緬甸、台灣、泰國及越南等市場,並在中國設有合資企業。安達人壽自1976年踏足香港,並於2015年在香港特區開展環球財富管理業務。為滿足廣泛客戶的財務保障及財富管理需求,安達人壽香港(安達人壽保險有限公司)透過保險代理團隊及保險經紀提供一系列的人壽、儲蓄、意外和醫療保險方案。
Offices: Hong Kong, Hong Kong, HK
Life InsuranceSavings InsuranceAccident & Health InsuranceMedical InsuranceInvestment InsuranceEducation InsuranceRetirement PlanningWealth Management Solutionsand Commercial Insurance
How many Customer Service & Support jobs are open in Sydney, Australia right now?
There are currently 3,245 open customer service & support positions in Sydney, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Sydney, Australia?
Companies currently hiring include Accor, EVT - Entertainment | Ventures | Travel, The Estée Lauder Companies Inc., Marriott International Hotels, Inc., Guzman y Gomez Mexican Kitchen, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Sydney, Australia?
Yes — 846 of the 3245 open customer service & support positions offer remote or hybrid work (69 remote, 777 hybrid).
How do I apply for Customer Service & Support jobs in Sydney, Australia?
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