Customer Service & Support Jobs in Sydney, Australia (Now Hiring) — 1,291 open — Page 25

About John Holland

At John Holland, our purpose is simple – we transform lives with everything we do. We’ve always known that infrastructure is about people — our customers, our employees, and the communities in which we work every day.

Deep experience and capability with a genuine care about creating better lives for people along the way. Be part of the team that’s up for the challenge of transforming lives for good. 

That’s our difference. 

The Project

That’s our difference. Deep experience and capability with a genuine care about creating better lives for people along the way. Be part of the team that’s up for the challenge of transforming lives for good.

Sydney Metro West is a transformational 24 km underground railway connecting Sydney CBD to Parramatta, with stations at Westmead, Parramatta, Sydney Olympic Park, North Strathfield, Burwood North, Five Dock, The Bays, Pyrmont and Hunter Street.

The Linewide package connects the entire system, delivering the critical rail infrastructure and technology that bring the metro network to life.

Project offices are located across several Sydney locations including the CBD, Clyde, Rosehill, The Bays and Burwood North.

The Role:

As the Receptionist at our Darling Park (CBD) office, you will act as the first point of contact for all company queries whilst providing administrative support across the office on a multi billion-dollar infrastructure project.

This is key role on a high-profile project, where you will provide an effective, efficient, and professional administration/ support service.

• Provide a professional and welcoming front-of-house experience to the client, visitors, external vendors, subcontractors, and community stakeholders as required.
• Efficiently answer, screen, and forward any incoming phone calls whilst providing generalist information when required.
• Perform administrative tasks such as filing, coping, distributing, and lodging mail requests for the office.
• Maintain security by following procedures and controlling access to the building, e.g. issuing visitor badges and following visitor sign in procedures.
• Provide administrative support across the office which may include; arranging and attending meetings, taking and distributing minutes, and making travel and accommodation arrangements if required.
• Assist the office manager with office running activities including maintaining shared spaces, light kitchen duties, setting up meeting rooms
• Monitor office supplies and proactively ensure stock levels are maintained.
• Identify opportunities to improve administrative processes and support overall office efficiency

What We Are Looking For:

To succeed in this role, you will be customer service driven, you’ll demonstrate a proactive outlook and initiative and have the ability to work without close supervision.

Your strong time management skills and efficiency will allow you to prioritise your workload efficiently to ensure you meet all deadlines. 

• A minimum of 2 years’ experience in an office environment in a similar role.
• Organisational skills and the ability to work within challenging time frames.
• Skills in dealing with paper and electronic files, managing email and creating an effective workspace.
• Skills in resolving issues and overcoming obstacles that may arise.
• Knowledge of document management procedures and processes.
• Use of basic functions of Microsoft word, excel and email software.

As Part of The Team, You Can Help Transform Lives.

Your success is reflected in ours, so we’re committed to being an employer of choice.

We pride ourselves on having a diverse and inclusive workplace, as we understand that different perspectives and ideas are critical to our long-term success.

We want you to be with us for the long term, so providing you with rich career experiences and ongoing development is our priority. 

We Offer:

Competitive remuneration with salary continuance, and salary sacrifice options.

Great leave benefits including 18 weeks paid parental leave with super and up to an extra 18 weeks of super paid on further periods of unpaid parental leave, multicultural leave exchange and two extra days to prioritise your wellbeing.

Career progression underpinned by our exciting pipeline of work means you’ll have the opportunity to work on iconic projects that are shaping cities and communities.

Learning and development opportunities where you’ll have access to emerging talent programs, building your career through clear career pathways, plus technical and leadership training and development opportunities.

Inclusion, diversity and equity is part of how we work. We want everyone at John Holland to feel that they belong – that’s why we’re working hard every day to foster a more inclusive culture, backed by a business-wide inclusion strategy to bring about meaningful change. We’ve also got active employee resource groups that support our commitments including those around gender equality and reconciliation.

Flexible working that works for you as we know flexibility means different things to different people. Whether it’s flexi-hours, flexi-parenting, flexi-leave, flexi-shifts or flexi-work, we’re committed to helping our people work flexibly.