Bangalore, Karnataka, India · On-site
JOB ACCOUNTABILITIES Lead the global Professional Services organization across implementation, onboarding, support operations, and integration engineering Establish a unified PS governance model including SLA frameworks,…
Skills: Logistics And Supply Chain Platforms, Large-scale Implementation, IT Service Management, SLA Governance, Incident Management
Maharashtra, India · On-site
About DP World : Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s …
Skills: Accounts Payable, Financial Data Management, Accounting Software, Microsoft Excel, Data Analysis
Coventry, England, United Kingdom · On-site
DP World is looking for hands-on Team Leaders to join our new site based in Coventry on Segro Park to assist the Supervisor with the daily running of the operation and cover the Shift Manager in their absence. About the …
Skills: Warehouse Experience, Operational Knowledge, Team Leadership, Staff Supervision, Logistics
Dubai, Dubai, United Arab Emirates · On-site
The Bedaya Summer Training Programme is an immersive platform that gives high school and university students a firsthand look at the operations within the UAE's port and maritime sector. This programme offers participant…
Skills: Effective Communication, Leadership, Event Organization, Teamwork, Confidence Building
Western Australia, Australia · On-site
Job Purpose We are currently seeking a reliable and safety-focused HC Driver to join our Transport Operations team based in Kenwick, WA. In this role, you will safely transport containerised freight while ensuring delive…
Skills: HC Licence, Container Transport, Fatigue Management, Road Safety, Chain Of Responsibility
Ostrava, Moravia-Silesia, Czechia · On-site
About the role DP World is seeking a proactive Sales Order Control Admin to support production continuity and ensure smooth order flow across operational departments. In this role, you will coordinate packing orders, mon…
Skills: SAP, MS Office, Logistics, Order Processing, Prioritization
Turkey · On-site
Kocaeli'de ekibimize katılacak ve bizlerle birlikte çalışacak Elektrik Teknisyeni arıyoruz. Nasıl bir takım arkadaşı arıyoruz? Tercihen Meslek Lisesi veya Meslek Yüksekokullarının Elektrik, Elektronik, Mekatronik veya Ot…
Skills: Electrical Maintenance, PLC Programming, Automation Systems, SCADA, HMI
Melbourne, Victoria, Australia · On-site
Job Purpose An exciting opportunity for a Rail Coordinator to join our growing team! This role will be responsible for coordinating all incoming and outgoing rail customer requirements in a timely and cost-efficient mann…
Skills: Rail Coordination, Logistics Coordination, Customer Service, MS Excel, Load Planning
Helsinki, Uusimaa, Finland · On-site
Freight Business Development Manager – Sweden Location: Sweden, either Gothenburg or Stockholm Hours: Monday – Friday, 40 hours per week Contract: Permanent DP World is expanding its freight forwarding footprint — our fo…
Skills: Sales Pipeline Management, CRM Proficiency, Contract Negotiation, Solution Design, Communication Skills
Navi Mumbai, Maharashtra, India · On-site
Finance & Business Analysis: Preparing Annual Budget and quarterly Forecasting. Monthly review of Finances and monthly Revenue and cost Analysis after book closure. Monthly CEO Performance Report, Performance Milestone &…
Skills: Financial Planning, Budgeting, Forecasting, IFRS Reporting, Ind AS
Prague, Prague, Czechia · Hybrid
We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply…
Skills: Incident Management, Major Incident Leadership, Change Management, Problem Management, ITIL V4
Suez, Suez, Egypt · On-site
Key Responsibilities: Execute and monitor the implementation of DP world - Sokhna regulations and security policies. Report discrepancies and violations of all orders to The Security Manager. Respond to The Emergency Act…
Skills: Security Management, Team Leadership, Emergency Response, Access Control, Crisis Planning
Maharashtra, India · On-site
About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s po…
Skills: Accounts Payable, Vendor Reconciliation, Financial Data Management, Excel, Oracle
Charlotte, North Carolina, United States · Hybrid
We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply…
Skills: Oracle Fusion HCM, Payroll Systems, HCM Configuration, Project Management, Business Process Analysis
Maharashtra, India · On-site
About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s po…
Skills: Accounts Payable, Accounts Receivable, Record-to-Report, Financial Reconciliations, Internal Controls
Charlotte, North Carolina, United States · Hybrid
We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply…
Skills: IFRS, Financial Reporting, Controllership, Digital Finance Transformation, Internal Controls
Guayaquil, Guayas, Ecuador · On-site
Titulo de tercer nivel. Inglés básico Monitoreo de contenedores refrigerados. Curso de prevención de riesgos en el trabajo. Conocimiento básico de refrigeración y electricidad. 1 a 3 años en operaciones de refrigeración …
Skills: Reefer Container Monitoring, Basic Refrigeration, Basic Electricity, Risk Prevention, Basic English
Turkey · On-site
Kocaeli'de ekibimize katılacak ve bizlerle birlikte çalışacak Tesis Bakım Teknisyeni arıyoruz. Nasıl bir takım arkadaşı arıyoruz? Tercihen Ön lisans veya Meslek Liselerinin ilgili bölümlerinden mezun, Teknik Tesis, Genel…
Skills: Facility Maintenance, Electrical Systems, Mechanical Systems, Pneumatic Systems, HVAC
Kocaeli, Marmara Region, Turkey · On-site
We are looking for a Customer Service Specialist to join our growing team. In this role, you will be the primary point of contact for our customers, ensuring the highest level of service quality, seamless communication, …
Skills: Customer Service, Client Relations, Logistics Operations, English Proficiency, Problem Solving
Tamil Nadu, India · On-site
Primary Purpose / Objectives To achieve the Yard side and Ship side targets in coordination with planners / Tower controllers / Gate supervisors / operators and service providers. Key responsibilities Functional Requirem…
Skills: Port Operations, Terminal Operating Systems, Yard Management, HSE Management, Risk Management
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead the global Professional Services organization to enable scalable onboarding, implementation, and support for logistics technology platforms. Establish unified governance models and drive the adoption of standardized operating models to ensure high customer satisfaction and operational efficiency.
Requires a Bachelor's degree in Engineering or Technology, with an MBA preferred, and over 15 years of experience in technology delivery or professional services. Must have proven leadership experience managing global teams and deep expertise in logistics platforms such as WMS, TMS, and ERP.
JOB ACCOUNTABILITIES |
Lead the global Professional Services organization across implementation, onboarding, support operations, and integration engineering Establish a unified PS governance model including SLA frameworks, escalation processes, and executive reporting Deliver scalable onboarding and implementation capabilities across multi-platform logistics environments Own end-to-end customer lifecycle from onboarding through hypercare and steady-state operations Ensure SLA compliance (≥98–99%) and continuous improvement in incident resolution and service quality Enable cross-platform onboarding (ERP + WMS + TMS + integrations) through integrated planning and execution Drive standardization through reusable playbooks, training models, and automation frameworks Partner with Product and Engineering teams to create a structured feedback loop for product improvements Implement automation and AI-driven support capabilities (self-service, predictive analytics, intelligent triage) Champion customer experience, adoption, and value realization across all implementations Accountable for leading a high-performing team, fostering collaboration across Product, Engineering, and Business Drive a culture of outcomes over activity, accountability, and continuous improvement Act as an ambassador of DP World’s values, ensuring safety, integrity, and customer-centricity
OTHER
|
QUALIFICATIONS, EXPERIENCE AND SKILLS |
Qualifications:- Bachelor’s degree in Engineering, Technology, or related field Master’s degree (MBA or equivalent) preferred Experience:- 15+ years in technology delivery, professional services, or logistics systems Proven leadership experience managing global teams, large-scale delivery and professional service teams Must have experience in logistics platforms (WMS, TMS, ERP, supply chain visibility) Demonstrated success in transformation, consolidation, and operating model design SKILLS:- Logistics and supply chain platforms (WMS, TMS, ERP, integrations) Large-scale implementation and onboarding models IT service management (ITSM), SLA governance, incident management Integration architecture and cross-platform delivery Automation, AI-driven support, and digital operations
|
#LI-VG1
With a refined identity as the premier concierge hub, We One offers an array of sophisticated solutions to businesses in the UAE. From impeccable security services and elite outsourced staffing solutions to comprehensive facility management and cutting-edge smart solutions, we address every operational need with unparalleled excellence. By cultivating enduring business relationships and strategic partnerships, We One champions innovation and empowers clients to concentrate on their core strengths, preparing them to seize future opportunities with confidence and finesse. Discover how we elevate businesses to thrive in the dynamic and fast-paced business landscape at We One http://www.weone.com/
With a refined identity as the premier concierge hub, We One offers an array of sophisticated solutions to businesses in the UAE. From impeccable security services and elite outsourced staffing solutions to comprehensive facility management and cutting-edge smart solutions, we address every operational need with unparalleled excellence. By cultivating enduring business relationships and strategic partnerships, We One champions innovation and empowers clients to concentrate on their core strengths, preparing them to seize future opportunities with confidence and finesse. Discover how we elevate businesses to thrive in the dynamic and fast-paced business landscape at We One http://www.weone.com/
