Customer Service & Support Jobs in Manila, Philippines (Now Hiring) — 418 open — Page 21

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

This role has accountability for supporting, developing and enabling team members to be successful in their role and contributing fully to Amex GBT Strategic business priorities in delivering highest quality of overall clients travel program support. The Manager Global Program Care will manage a team of resources based Globally. The role entail senior stakeholder management, requires high levels of agility to work with partner & peers in a global environment, keen problem-solving skills, a proven track record of delivering strong results in a metric driven operating environment

What You’ll Do 

• Extensive background in people leadership across global functions, managing employees both virtually and in office environments
• Passionate people leader in order to embed our company values and behaviours, and promote our company culture
• Previous experience working within a fast-paced changing environment across a diverse business model
• Lead / Recruit/ Train a high performing team
• Committed escalation point for all client-based concerns.
• Partnership with client management to align dedicated/designated support resources with client & client manager requirements
• Strong experience and enthusiasm in promoting and improving collaboration across teams
• This role will work with commercial, supplier, product and technology to align objectives and negotiate partnerships to further enhance Amex GBT’s value proposition
• Lead and manage a 24x5 support team for online booking tools and platforms
• Oversee shift operations and ensure continuous service availability across all time zones
• Monitor system performance, troubleshoot technical issues, and implement solutions
• Develop and maintain standard operating procedures for Online booking tool & other Amex GBT products
• Conduct performance reviews and provide coaching to team members

What We’re Looking For

• Experienced people leader having led high performing teams in the past for a minimum of 7-8 years
• Passion for helping teams be successful, self-motivated and result driven individual
• Strong Project Management exposure will be an added advantage
• Excellent communication & presentation skills across global market audiences
• Strategic orientation, change management and thought leadership
• Excellent relationship management and collaboration skills across various areas of the business
• Analytic skill with strong proficiency in Microsoft Office with key focus on advanced Excel, and PowerPoint required
• High degree of analytical ability and attention to detail
• Process orientation/ interest/experience in process improvement and redesign, solution attitude and committed and resiliency skills in the face of change
• Ability to influence, lead and manage internal & external collaborators at both mid & senior level across multiple lines of business
• Ability to work in a fast-paced matrix environment and ability to manage team and work across geographies by adjusting to the different time zones
• In-depth understanding of Business Travel & its trends across global market
• Excellent communication skills, verbal and written
• Online Booking Tool experience a plus

     

Location

Manila, Philippines

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

This role is for CWT, a member of the American Express Global Business Travel family of companies.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!