Clera home
·Dashboard

Jobs at AeroCloud (Now Hiring) — 10 open

AeroCloud logoAeroCloud

Monitoring & Support Engineer - Manila

Manila, Metro Manila, Philippines · Hybrid

Entry level$14M raised

AeroCloud: Revolutionizing Airport Operations AeroCloud is the new-age operating system for airports aiming to grow. Our suite includes Airport Operating Systems (AOS), PPS, and Passenger Flow Management solutions, empow…

Skills: Technical Troubleshooting, SaaS Support, Windows Server, Active Directory, Networking

AeroCloud logoAeroCloud

Senior Windows Integration Engineer - UK

Manchester, England, United Kingdom · Hybrid

Senior$14M raised

AeroCloud: Revolutionizing Airport Operations AeroCloud is the new-age operating system for airports aiming to grow. Our suite includes Airport Operating Systems (AOS), PPS, and Passenger Flow Management solutions, empow…

Skills: Windows OS Fundamentals, Hardware Driver Integration, PowerShell Scripting, Intune, Endpoint Manager

AeroCloud logoAeroCloud

Project Manager - US

United States · Remote OK

Senior$14M raised

AeroCloud: Revolutionizing Airport Operations AeroCloud is the new-age operating system for airports aiming to grow. Our suite includes Airport Operating Systems (AOS), PPS, and Passenger Flow Management solutions, empow…

Skills: Project Delivery, Stakeholder Management, Technical Literacy, Project Governance, Client Relationship Management

AeroCloud logoAeroCloud

Implementation Engineer - US

United States · Remote OK

Mid level$14M raised

AeroCloud: Revolutionizing Airport Operations AeroCloud is the new-age operating system for airports aiming to grow. Our suite includes Airport Operating Systems (AOS), PPS, and Passenger Flow Management solutions, empow…

Skills: Hardware Installation, SaaS Deployment, Windows Server, Active Directory, Networking

AeroCloud logoAeroCloud

Project Manager

Manila, Metro Manila, Philippines · Hybrid

Senior$14M raised

AeroCloud: Revolutionizing Airport Operations AeroCloud is the new-age operating system for airports aiming to grow. Our suite includes Airport Operating Systems (AOS), PPS, and Passenger Flow Management solutions, empow…

Skills: Project Planning, Client Relationship Management, Stakeholder Management, SaaS Implementation, Jira

AeroCloud logoAeroCloud

Chief Operating Officer

Manchester, England, United Kingdom · Hybrid

Senior+$14M raised

AeroCloud: Revolutionizing Airport Operations AeroCloud is the new-age operating system for airports aiming to grow. Our suite includes Airport Operating Systems (AOS), PPS, and Passenger Flow Management solutions, empow…

Skills: Company Building, Operational Scaling, Enterprise Readiness, Cross-functional Leadership, Strategic Execution

AeroCloud logoAeroCloud

Bid Writer

Manchester, England, United Kingdom · Hybrid

Mid level$14M raised

AeroCloud: Revolutionizing Airport Operations AeroCloud is the new-age operating system for airports aiming to grow. Our suite includes Airport Operating Systems (AOS), PPS, and Passenger Flow Management solutions, empow…

Skills: Bid Writing, Proposal Writing, Technical Writing, Proofreading, AI Tool Proficiency

AeroCloud logoAeroCloud

Senior Windows Integration Engineer

Manila, Metro Manila, Philippines · Hybrid

Senior$14M raised

AeroCloud: Revolutionizing Airport Operations AeroCloud is the new-age operating system for airports aiming to grow. Our suite includes Airport Operating Systems (AOS), PPS, and Passenger Flow Management solutions, empow…

Skills: Windows OS Fundamentals, Hardware Driver Integration, Application Packaging, PowerShell Scripting, Intune

AeroCloud logoAeroCloud

Customer Success Manager - North America

United States · Remote OK

Mid level$14M raised

AeroCloud: Revolutionizing Airport Operations AeroCloud is the new-age operating system for airports aiming to grow. Our suite includes Airport Operating Systems (AOS), PPS, and Passenger Flow Management solutions, empow…

Skills: Customer Success Management, Enterprise Account Management, Strategic Account Management, Commercial Target Achievement, Customer Onboarding

AeroCloud logoAeroCloud

Commercial Sales Manager (EMEA)

Manchester, England, United Kingdom · Hybrid

Mid level$14M raised

Hi! We’re AeroCloud, a venture backed aviation technology company transforming how airports work. We develop mission critical SAAS technology that enhances day-to-day operations, improving experiences for passengers, air…

Skills: SaaS Sales, MEDDIC Framework, HubSpot CRM, Complex Sales Cycles, Land-and-Expand Strategy

AeroCloud logo

Monitoring & Support Engineer - Manila

AeroCloud

Manila, Metro Manila, Philippines • Hybrid

Apply
Entry levelHybrid · 3 days in office

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

  • Full-time
  • Competitive Salary, Share Options Scheme, 20 Days PTO, Statutory Holidays, Birthday Off, Upskilling And Training
  • Posted 3d ago
  • ~40 hrs/week

Responsibilities

Respond to software platform events to resolve equipment issues within customer airport environments proactively. This includes remote diagnosis, communicating with customers, and dispatching on-ground support teams for physical repairs.

Requirements

Requires at least 1 year of experience in a support or monitoring role, preferably within a SaaS environment. Candidates must have a strong working knowledge of Windows-based systems and Active Directory, along with a customer-first mindset.

Full job description

AeroCloud: Revolutionizing Airport Operations

AeroCloud is the new-age operating system for airports aiming to grow. Our suite includes Airport Operating Systems (AOS), PPS, and Passenger Flow Management solutions, empowering airports to gain deep insights into the movement of passengers and aircraft around the world.

We achieve this by becoming the airport’s first call for technology. Whether in times of need or growth, we stand alongside our clients, offering support through innovative software that drives their success.
 
Our Commitment to Excellence

At AeroCloud, being the airport’s first call means exceeding expectations at every customer interaction. This is not just a goal; it’s our standard. We prioritize detail, diligence, and a proactive approach in everything we do. If there’s a task to be completed, we see it through. If a customer needs an answer we don’t yet have, we respond promptly to let them know we’re on it. We believe in keeping our team informed, being transparent, and maintaining accountability at every step.
 
About the Role


You'll be responding to events from our software platform, focusing on responding to issues with equipment within our customer airport environments. You'll work to resolve these issues proactively and own the event end-to-end and take personal responsibility for their resolution. This may include;

  • Remotely accessing the devices to resolve them yourself where possible
  • Diagnosing the issue using a variety of tools & logs
  • Proactively communicating with our customer about the issue, including by phone call
  • Act as a dispatcher for any issues that can't be resolved remotely, working closely with on the ground support teams who will physically attend devices
  • Working with our level 3 support teams for issues that need it

Whilst there'll be a direct phone line from customers to report faults (in English) - this isn't a traditional service desk role. The primary aim is for an event driven monitoring team, however you will need to have the highest standards of customer service for when contact with the customer is required.

Our customers are global, so there will be a requirement to work a variety of shifts across a 24x7x365 rota as part of this role. Work will be hybrid, attending our office in Muntinlupa 2-3 days a week.  This role reports to the Support Team Lead (Remote Operations Center) and has no direct reports. 

You'll need to be able to:

  • Diagnose and resolve technical issues across hardware, networking, and SaaS products for airport and airline customers 
  • Work within a follow-the-sun global support model, ensuring continuous coverage 
  • Manage and triage incoming issues, context-switching effectively across multiple products and customers
  • Take personal responsibility for issues through to resolution — never leaving a customer without an update
  • Create and maintain high-quality documentation, knowledge base articles, and runbooks 
  • Work quickly, in an environment with tight SLAs and know how to prioritise issues appropriately
 
What We’re Looking For

  • At least 1 year of experience in a support or monitoring role, ideally within a SaaS or technology environment 
  • Proven ability to support multiple products and context-switch effectively under pressure 
  • A customer-first mindset - strong communication and stakeholder management skills are as important as technical ability 
  • Self-starter with a relentless approach to investigating and resolving issues end-to-end 
  • Genuine ownership of knowledge-sharing and documentation as part of your day-to-day 
  • A good working knowledge of Windows-based systems, Active Directory, and Windows Server 
  • Experience of networking, scripting, code or automation is also beneficial
  • Familiarity with airport or airline technology environments is advantageous but not essential 
  • USB and serial-connected device experience would be a bonus
 
What We Offer

  • Competitive salary
  • Best in Class Share Options scheme
  • 20 days PTO + statutory holidays
  • Take your birthday off work on us as well
  • Extensive upskilling and training
  • Digital Nomad Scheme
 
Our Ethos

AeroCloud recognises Diversity, Equality, and Inclusion at the heart of our business. They represent the mutual trust, respect and understanding we strive for. They are integral to our brand, reputation, success, business sustainability and employee relations impact.

Our vision is to have a diverse, equal and inclusive organisational culture. We want everyone who comes into contact with us, both face to face and virtually, to feel valued and respected. We want our workplace both in the office and at home to foster belonging to all colleagues to feel seen, connected, supported and proud. We will draw on the rich diversity of our workforce and harness the diverse contributions and considerable talents of our staff to achieve our vision in line with our organisational values and DE&I principles.

AeroCloud is an equal opportunities employer so if you have any specific work or access requirements as a result of a condition or disability then AeroCloud would be committed to working with you on the best way to support this at work.

Related keywords

SaaSAirport Operating SystemsPPSPassenger Flow ManagementWindows ServerActive DirectoryNetworkingScriptingAutomationUSB DevicesSerial-connected DevicesSLAsRemote Operations CenterFollow-the-sun ModelIncident ResponseTechnical Support

About AeroCloud

LinkedInVisit site

Modular, scalable airport management, passenger processing & tracking solutions based on leading-edge technology.

Industry
Technology, Information and Internet
Company size
51-200 employees
Founded
2019
Headquarters
Stockport, England
LinkedIn followers
13,339
Total funding
$14M

At AeroCloud, we’re revolutionizing the aviation industry with fast, forward-thinking, and innovative solutions designed to give airports full control whilst ensuring they stay ahead of the curve. Our modular product range empowers airports to tackle their unique operational challenges with precision, whilst ensuring they only pay for what they truly need. With no user license fees or limits, AeroCloud gives your team the freedom to access tailored information and make smarter decisions. Behind the scenes, our relentless team of problem-solvers, work tirelessly to automate processes, overcome obstacles, and deliver unmatched support to our clients. Our Industry-Leading Offerings: AeroCloud AOS: Our intelligent Airport Operations System (AOS) is a game-changer for airport management. Harnessing the power of AI (artificial intelligence) and machine learning, AOS optimizes workflows, automates manual tasks, and delivers real-time data 24/7 across any device. Scalable and cloud-native, it adapts to your needs, giving you the flexibility to scale up or down while keeping operations running at peak efficiency. AeroCloud PPS: Elevate the passenger experience with AeroCloud’s Common Use Passenger Processing (CUPPS) and Self Service (CUSS) solutions. Designed for Airports, FBOs, Ground Handlers, and Airlines, these tools ensure passengers move seamlessly from arrival to boarding. With dynamic, real-time visibility of every passenger’s journey, AeroCloud PPS empowers you to create smooth, efficient processes that delight travelers, ensuring smooth operations and in-turn driving revenue. AeroCloud Optic: Stay one step ahead with AeroCloud Optic’s industry-first computer vision technology. Seamlessly track and count passengers from curb to gate in real-time, using intelligent, accurate, and anonymous data. This multi-award-winning solution integrates with existing CCTV systems, detects delays and bottlenecks instantly, and provides actionable insights to help you plan.

Offices: 3rd Floor, Highbank House, 2275 Exchange Street, Stockport, England SK3 0ET, GB · 1201 N Orange St, Suite 7451, Wilmington, Delaware 19801-1186, US · 1990 Main Street, Suite 801, Sarasota, 34236, US · The Light Box, 111 Power Road, London, W4 5PY, GB

airport operationsresource managementgate optimizationFIDSsituational awarenessPart 139lease managementforward planningairfield inspectionsgate management system
View all jobs at AeroCloud

About AeroCloud

LinkedInVisit site

Modular, scalable airport management, passenger processing & tracking solutions based on leading-edge technology.

Industry
Technology, Information and Internet
Company size
51-200 employees
Founded
2019
Headquarters
Stockport, England
LinkedIn followers
13,339
Total funding
$14M

At AeroCloud, we’re revolutionizing the aviation industry with fast, forward-thinking, and innovative solutions designed to give airports full control whilst ensuring they stay ahead of the curve. Our modular product range empowers airports to tackle their unique operational challenges with precision, whilst ensuring they only pay for what they truly need. With no user license fees or limits, AeroCloud gives your team the freedom to access tailored information and make smarter decisions. Behind the scenes, our relentless team of problem-solvers, work tirelessly to automate processes, overcome obstacles, and deliver unmatched support to our clients. Our Industry-Leading Offerings: AeroCloud AOS: Our intelligent Airport Operations System (AOS) is a game-changer for airport management. Harnessing the power of AI (artificial intelligence) and machine learning, AOS optimizes workflows, automates manual tasks, and delivers real-time data 24/7 across any device. Scalable and cloud-native, it adapts to your needs, giving you the flexibility to scale up or down while keeping operations running at peak efficiency. AeroCloud PPS: Elevate the passenger experience with AeroCloud’s Common Use Passenger Processing (CUPPS) and Self Service (CUSS) solutions. Designed for Airports, FBOs, Ground Handlers, and Airlines, these tools ensure passengers move seamlessly from arrival to boarding. With dynamic, real-time visibility of every passenger’s journey, AeroCloud PPS empowers you to create smooth, efficient processes that delight travelers, ensuring smooth operations and in-turn driving revenue. AeroCloud Optic: Stay one step ahead with AeroCloud Optic’s industry-first computer vision technology. Seamlessly track and count passengers from curb to gate in real-time, using intelligent, accurate, and anonymous data. This multi-award-winning solution integrates with existing CCTV systems, detects delays and bottlenecks instantly, and provides actionable insights to help you plan.

Offices: 3rd Floor, Highbank House, 2275 Exchange Street, Stockport, England SK3 0ET, GB · 1201 N Orange St, Suite 7451, Wilmington, Delaware 19801-1186, US · 1990 Main Street, Suite 801, Sarasota, 34236, US · The Light Box, 111 Power Road, London, W4 5PY, GB

airport operationsresource managementgate optimizationFIDSsituational awarenessPart 139lease managementforward planningairfield inspectionsgate management system
View all jobs at AeroCloud

Similar companies hiring

Carvana (2261)Mindrift (1398)Delivery Hero (616)Tieto (535)Toloka Annotators (515)Peraton (434)Celestica (352)Cox Business (335)SFS (323)Nscale (223)AUTO1 Group (190)WashU IT (186)
Clera home

Your AI-talent agent. Connecting talents with dream jobs.

Earn $5,000

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Acquihire
  • Referral

Company

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Acquihire
  • Referral

Company

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

© 2026 Clera Labs, Inc.

PrivacyTermsBug Bounty