Customer Service & Support Jobs in Davao City, Philippines (Now Hiring) — 83 open — Page 4

Fresenius Medical Care is the world’s leading provider of dialysis products and services. We care for people with chronic kidney failure, of whom around 3.4 million worldwide depend on dialysis treatment. Thanks to our decades of experience in dialysis, our innovative research and our value-based care approach, we can help them to enjoy the very best quality of life.

We are a People-Centric organization, capitalizing on our harmonized global values of being Collaborative, Proactive, Reliable, and Excellent.

Our compensation strategy approach follows our Total Rewards Philosophy of driving and differentiating performance to attract, retain, and engage talents. We provide competitive pay, reward and benefits programs, and learning and development opportunities.

Pay

• Offers Competitive Base Pay with a premium on experience and competency

Reward Programs

• Individual and Team Recognition Programs

Benefits

• 13th Month Pay
• With Mandatory SSS, Pag-ibig and Philhealth Benefits
• Allowances
• Comprehensive HMO, Group Life, and Personal Accident Insurance Coverage
• Retirement Program
• Vacation and Sick Leave Credits
• Annual Physical Examination and Vaccination Program
• Flu, Pneumonia and Hepa B Vaccines

Learning and Development

• Career Development Opportunities

Talk to us to learn more!

Duties and Responsibilities:
The Unit Head is responsible for the day-to-day operations of the clinic in the areas of patient management, inventory monitoring, cash and billing review/monitoring, clinic fixed assets custodianship, records management, clinic cost center profitability, and compliance with regulatory agencies (e.g. Department of Health), FMC compliance and internal control policies; doing so is anchored on the goal of delivering the clinic’s revenue and treatment budgets, while always ensuring customer satisfaction through the delivery of excellent customer service, all within the bounds of Company policies, rules, regulations and ethical standards.

Financial
1. Supports the Operations Manager in achieving the clinic’s goals and objectives through
operational excellence in clinic operation and patient care management.
2. Strictly observes itemized protocol per treatment, and regularly disseminates these to the all
personnel assigned in the clinic.
3. Initiates cost-saving interventions in assigned clinic, in the areas of utilities (electricity and
water) consumption and waste segregation (e.g. bloodlines from normal waste), and regularly
contains all related expenses on account of predetermined budget levels.
4. Ensures the achievement of predetermined machine utilization rates, as well as the
appropriate manpower scheduling and deployment scheme, in response to the clinic’s need
for increased profitability and minimal losses.
5. Supports other organizational units (e.g. Supply Chain) in ensuring availability of
consumables in the clinics through accurate treatment number forecasting, efficient conduct
of activities from inbound logistics to after-sales support, taking into consideration clinical
resources and the overall financial impact to the Company
6. Reviews their profit-loss statements and develops & implements plans on account of the need
to ensure top-line revenue and bottom-line cost efficiency.
7. Ensures compliance to agreed cash handling and billing processes and prompt, accurate
report preparation and submission in accordance to iPace controls and compliance policies.
8. Ensures availability of funds at all times, in order to account for emergency purchases as well
as other emergency situations.
9. Conducts monthly inventory counts and reconciliation to SAP balances as well as Fixed
Assets count, timing of which will be communicated by Finance. Ensure discrepancies are
immediately investigated and escalated to Finance and Supply Chain in case of material
discrepancies that cannot be accounted for.

Stakeholder Management

1. Orients new patients on all aspects pertaining to the operation of the dialysis clinic, the means (e.g. PhilHealth, PCSO) for securing financial support, as well as other policies and procedures that have to be observed pertinent to dialysis treatment
2. Documents work standards and processes, and implements policies intended to optimize clinic resources without compromising patient care and expectations; assists in managing the NephroWeb data in order that all pertinent clinical and clientele information are kept updated
3. Maintains external linkages with organizations (Nephrology Society, PSN, PhilHealth), as well as with special interest groups, in support of the Company’s industry-benchmarking efforts
4. Empowers clinic personnel in making decisions affecting their (client) treatment, continually builds and sustains client’s confidence in the knowledge and skill set of the assigned nurse/s, and ensures clients’ sense of privacy and safety (while under nursing care) at all times
5. Attends to potential problems that may be encountered by the client, while being treated, and explores possible measures to avert such incidents; encourages all nurses to take the initiative to install a range of alternatives customized to unique client requirements.
6. Addresses clinic customer complaints and ensures immediate remedy to such, and also attends to concerns of patients involving issues that are private in nature
7. Continually introduces and administers a variety of interventions (diagnosis and medication, preventive and therapeutic interventions, effective nutrition, stress management) for clients, taking into consideration the crucial role of nurses in ensuring successful treatment

Risk Management
1. Reviews untoward events relating to patients and staff and implements corrective actions as needed;
2. Oversees and reinforces compliance with all applicable global and local regulations;

Regulatory
1. Collaborates with stakeholders in implementing the process for new units
2. Collaborates with stakeholders to prepare the facilities for statutory local reviews
3. In conjunction with the local Medical Director, organizes meetings with the Nephrologist to discuss matters pertaining to clinical/medical regulations
4. Ensures that the clinic obeys regulations, complies with laws, follows policies and contractual obligations, meets eligibility requirements for licenses, permits and other prerequisites
5. Trains employees on requirements that must be met and assists with regulatory processes
6. Prepares documentary requirements for Legal and regulatory permits mandated by government agencies; monitors the progress of permits applied to ensure that these are secured accordingly
7. Monitors the validity of government permits to ensure that renewal applications are filed in a timely manner

Qualifications:

• Must be a college graduate of any Business-related course or Nursing (with valid PRC Nursing License)
• Preferably with substantial management experience in a fast-paced environment such as diagnostic clinic/medical, fast-food chain, restaurant, hotel and other similar industries.
• With substantial hands on experience in people/team management, profit and loss, inventory management, forecasting, AR Management, compliance
• Aligned with FME’s global values: We Care, We Connect, We Commit.