Davao City, Davao Region, Philippines · Remote Solely
HEROIC Cybersecurity (HEROIC.com) is seeking a Tier 1 Technical Support Specialist to deliver expert, customer-focused technical support that keeps our customers’ technology running securely and seamlessly. This role sit…
Skills: Technical Support, Troubleshooting, Ticket Management, AI Tool Proficiency, Customer Experience
Davao City, Davao Region, Philippines · Remote Solely
$35k–$40k/mo
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Skills: Customer Support, Troubleshooting, Software Learning, Problem Solving, Technical Support
Davao City, Davao Region, Philippines · Remote Solely
Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer …
Skills: Customer Support, English Proficiency, Analytical Thinking, Research Skills, Travel Industry Experience
Davao City, Davao Region, Philippines · On-site
Company Description Pramira is a premier general contractor delivering safe, high-quality construction services across California. With deep expertise in buildings, electrical, and telecommunications infrastructure, we a…
Skills: Customer Service, Technical Support, Communication Skills, Problem Solving, Troubleshooting
Davao City, Davao Region, Philippines · On-site
About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that put…
Skills: Technical Troubleshooting, Customer Service, English Communication, Problem Solving, PC and Mac Proficiency
Davao City, Davao Region, Philippines · Remote Solely
Top 3 Reasons To Join UsInternational EnvironmentWorking on the latest tech for the Insurtech Market LeaderHands-on project exposure About Us At CoverGo, our mission is to empower all insurance companies to make insuranc…
Skills: Product Configuration, Data Validation, Internal System Management, Requirement Analysis, Defect Reporting
Davao City, Davao Region, Philippines · Remote Solely
About Kaya Kaya by Chemin Sdn Bhd is a community for high-performing data annotators who play an integral role in shaping the future of machine learning and artificial intelligence. Kaya offers a collaborative environmen…
Skills: English Proficiency, Audio Recording, Communication, Following Guidelines
Davao City, Davao Region, Philippines · Remote Solely
Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer …
Skills: Data Entry, Dutch Language Proficiency, English Language Proficiency, Attention To Detail, Administrative Support
Davao City, Davao Region, Philippines · Hybrid
At Inriver, we help brands deliver better product experiences — wherever their customers are. From the first product detail to the final purchase decision, we make product information work smarter. We are now looking for…
Skills: Java, C#, JavaScript, TypeScript, Python
Davao City, Davao Region, Philippines • Remote Solely
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Serve as the primary point of contact for technical issues, diagnosing and resolving common computer problems while maintaining high CSAT and QA ratings. Leverage AI tools to accelerate troubleshooting and manage the support ticketing queue efficiently.
Requires previous experience in a technical support or helpdesk role with proficiency in core support tools and intermediate AI skills. Must have excellent English communication skills and the ability to work flexible shifts, including weekends.
HEROIC Cybersecurity (HEROIC.com) is seeking a Tier 1 Technical Support Specialist to deliver expert, customer-focused technical support that keeps our customers’ technology running securely and seamlessly. This role sits at the frontline of the HEROIC customer experience — directly influencing satisfaction, retention, and trust in our brand.
This role owns the first
response to inbound and outbound technical issues — diagnosing,
troubleshooting, and resolving common computer-related problems while
maintaining detailed documentation, SLA compliance, and an exceptional customer
experience across every interaction.
Responsibilities:
• Frontline Technical Support — Serve as the
primary point of contact for inbound and outbound customer support, handling
every interaction with professionalism, empathy, and care.
• Troubleshooting & Issue Resolution — Investigate,
diagnose, and resolve common customer computer-related issues; escalate complex
problems to Tier 2 with thorough handoff documentation to minimize downtime and
restore service quickly.
• Ticket & Queue Management — Monitor and
manage the support ticketing queue, ensuring all customer requests are
addressed promptly, thoroughly, and within defined service expectations.
• Documentation & Knowledge Capture — Maintain
detailed, accurate records of all work performed, supporting consistency,
traceability, and continuous improvement of support practices.
• Customer Experience & Quality Standards — Sustain
a minimum of 90% CSAT and 90% QA ratings by delivering an exceptionally
positive experience for every HEROIC customer.
• AI-Enabled Productivity — Leverage AI tools and
assistants (e.g., ChatGPT, Copilot, AI-powered ticketing or knowledge base
features) to accelerate troubleshooting, draft customer responses, summarize
tickets, and continuously improve personal efficiency and service quality.
• Operational Flexibility & Project Support — Work
various shifts, including weekends or rotating coverage, and contribute to
ongoing and short-term projects as directed by management to support evolving
business needs.
• Compliance & Professional Standards — Adhere
to all company policies, procedures, and business ethics codes, upholding
HEROIC's standards of integrity, security, and service.
Previous experience in a technical support or helpdesk role, with a proven track record of resolving customer issues effectively.
Knowledgeable in core support tools, including ticketing systems, remote support and screen-sharing platforms, knowledge base systems, and communication tools (e.g., Slack, email, voice).
Intermediate AI skills with hands-on experience using
AI tools in a professional setting (e.g., ChatGPT, Claude, Microsoft Copilot,
Gemini) for tasks such as troubleshooting research, drafting communications,
summarizing data, and improving day-to-day productivity.
Comfortable adopting and experimenting with new
AI-powered features within support, productivity, and knowledge tools — and
able to demonstrate how AI has improved past work outcomes.
Excellent verbal and written communication skills, with
full English proficiency.
Solid understanding of computers, including
troubleshooting and resolving common technical issues.
Access to a fast, reliable internet connection and a
quiet, distraction-free workspace.
Availability to work various shifts, including weekends
or rotating coverage.
Stop Identity Threats Before They Become Breaches
HEROIC is powering the next-generation of cybersecurity. Unlike traditional security products, our solution takes a predictive and proactive approach to intelligently secure your devices and cloud services before an attack or threat occurs. See if you have been previously breached at HEROIC.com
Offices: 1881 W Traverse Pkwy, Ste E #257, Lehi, Utah 84043, US · 2525 S Michigan Ave, Chicago, Ill 60616, US · 75 Nielson St, Watsonville, California 95076, US · Pune, Maharashtra, IN · Dumaguete, Negros Oriental, PH
There are currently 9 open technology positions in Davao City, Philippines listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include SupportYourApp, CoverGo | Insurtech, Full Potential Solutions, HEROIC Cybersecurity, Inriver, among others. Browse the listings above to see every active employer.
Yes — 7 of the 9 open technology positions offer remote or hybrid work (6 remote, 1 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
