Malmö, Sweden · On-site
$45k–$65k/mo
At Inriver, we help brands deliver better product experiences — wherever their customers are. From the first product detail to the final purchase decision, we make product information work smarter. We are now looking for…
Skills: Customer Success Management, Solution Design, Digital Commerce, PIM, API Integration
Davao City, Davao Region, Philippines · Hybrid
At Inriver, we help brands deliver better product experiences — wherever their customers are. From the first product detail to the final purchase decision, we make product information work smarter. We are now looking for…
Skills: Java, C#, JavaScript, TypeScript, Python
Chicago, Illinois, United States · Remote OK
$120k–$160k/yr
At Inriver, we help brands deliver better product experiences — wherever their customers are. From the first product detail to the final purchase decision, we make product information work smarter. We are now looking for…
Skills: Customer Success Management, Solution Design, PIM, Digital Commerce, API Integration
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Manage a portfolio of strategic enterprise customers to drive adoption, retention, and expansion of the Inriver platform. Act as a technical advisor to optimize workflows, integrations, and product data models while aligning platform usage with business objectives.
Requires a bachelor's degree and 3-5+ years of experience in customer-facing SaaS roles such as Customer Success or Solution Architecture. Candidates must have strong knowledge of PIM, APIs, and digital commerce ecosystems, with fluency in both English and Swedish.
At Inriver, we help brands deliver better product experiences — wherever their customers are. From the first product detail to the final purchase decision, we make product information work smarter.
We are now looking for a Technical Customer Success Manager to join our team in Malmo!
As a Technical Customer Success Manager, you will help enterprise customers maximize the value of the Inriver platform throughout their customer journey. Acting as a trusted advisor, you will combine customer success expertise with technical knowledge of digital commerce, PIM, integrations, and solution design to drive adoption, optimize solutions, and support long-term customer success.
Working closely with Account Management, Solution Architects, Product, and Professional Services teams, you will guide customers through onboarding, adoption, business reviews, and growth opportunities while helping them address complex business and technical challenges.
Manage a portfolio of strategic enterprise customers, driving adoption, retention, and expansion.
Serve as a strategic and technical advisor, understanding customers’ business goals, processes, and technology ecosystems. To be able to translate business and technical requirements into scalable solution recommendations
Support customers in optimizing workflows, integrations, product data models, and platform capabilities.
Lead onboarding activities post-implementation and ensure successful customer ramp-up.
Conduct business reviews, solution reviews, and health checks to align platform usage with customer objectives.
Develop and execute success plans that drive measurable business outcomes and ROI.
Identify risks proactively and implement strategies to improve customer health and reduce churn.
Partner with Account Management to support renewals, expansion opportunities, and account planning.
Represent the voice of the customer internally, providing insights on product adoption, technical challenges, and improvement opportunities.
Facilitate customer workshops, discovery sessions, demos, and strategic discussions when technical expertise is required.
We don’t expect you to tick every box - but we think you’ll succeed here if you have many of the below:
✔️Bachelor’s degree in Business, Computer Science, Information Systems, IT, or a related field.
✔️3–5+ years of experience in Customer Success, Solution Consulting, Solution Architecture, Sales Engineering, or a similar customer-facing SaaS role.
✔️Strong understanding of SaaS platforms, enterprise software, digital commerce ecosystems, and Product Information Management (PIM) solutions.
✔️Experience working with complex customer environments, technical stakeholders, and cross-functional teams.
✔️Knowledge of APIs, integrations, data flows, and modern software architecture concepts.
✔️Strong analytical, problem-solving, and consultative skills.
✔️Customer-centric mindset with the ability to understand business objectives and translate them into value-driven outcomes.
✔️Proven ability to manage multiple priorities in a fast-paced environment
✔️Excellent communication and presentation skills, with fluent written and spoken English & Swedish.
Compensation & Benefits
The estimated pay range for this role is 45,000-65,000 SEK/month as base salary + Variable.
Salary is determined individually based on experience, skills, and level of responsibility. We do not ask about previous salary during the recruitment process.
No collective agreement applies to this role.
We’d love to hear from you. If you’re curious but not 100% sure, we still encourage you to apply. We’re happy to explore the fit together!
Say goodbye to product data chaos with the world’s most connected, scalable PIM.
Inriver is the Product Information Management (PIM) solution that empowers brands, manufacturers, and retailers to take control of the product data current and turn complexity into a competitive advantage. Its AI-powered, scalable platform connects seamlessly to upstream systems and downstream channels, enabling continuous optimization of product experiences across every touchpoint. Trusted by more than 1,600 global brands, Inriver accelerates time-to-market, enhances customer experience, and fuels profitable growth. For more information, visit www.inriver.com and follow us on LinkedIn.
Offices: Södra Tullgatan 4, Malmö, 21140, SE · 125 S Wacker Dr. Suite 1550, Chicago, IL 60606, US · Spaces Zuidas, Barbara Strozzilaan 201, Amsterdam, 1083 HN, NL · Mandelstraße, 26, Munich, 80802, DE · Västra Järnvägsgatan 3, Stockholm, Stockholm County 111 64, SE
Say goodbye to product data chaos with the world’s most connected, scalable PIM.
Inriver is the Product Information Management (PIM) solution that empowers brands, manufacturers, and retailers to take control of the product data current and turn complexity into a competitive advantage. Its AI-powered, scalable platform connects seamlessly to upstream systems and downstream channels, enabling continuous optimization of product experiences across every touchpoint. Trusted by more than 1,600 global brands, Inriver accelerates time-to-market, enhances customer experience, and fuels profitable growth. For more information, visit www.inriver.com and follow us on LinkedIn.
Offices: Södra Tullgatan 4, Malmö, 21140, SE · 125 S Wacker Dr. Suite 1550, Chicago, IL 60606, US · Spaces Zuidas, Barbara Strozzilaan 201, Amsterdam, 1083 HN, NL · Mandelstraße, 26, Munich, 80802, DE · Västra Järnvägsgatan 3, Stockholm, Stockholm County 111 64, SE
