About the Job: The primary responsibility in the role of a Healthcare Customer Service Representative is to accurately answer telephone-based questions from patients regarding their account, in a timely manner while prov…
Medical Receptionist | Healthcare Virtual Assistant (Remote)
Davao City, Davao Region, Philippines · Remote Solely
Entry level
Overview: Snapscale is seeking a highly organized and patient-focused Medical Receptionist / Healthcare Virtual Assistant to support a US based healthcare practice in a remote setup. This role is responsible for managing…
Member Service Representative (Part-Time) - Yokota AB
Davao City, Davao Region, Philippines · On-site
$19/hr–$22/hr
Entry level
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and esta…
Skills: Relationship Building, Analytical Skills, Problem Solving, Teamwork, Composure
Davao City, Davao Region, Philippines · Remote Solely
Entry level
HEROIC Cybersecurity (HEROIC.com) is seeking a Tier 1 Technical Support Specialist to deliver expert, customer-focused technical support that keeps our customers’ technology running securely and seamlessly. This role sit…
Helpdesk Specialist (Product Support Focus) | Remote - PH
Davao City, Davao Region, Philippines · Remote Solely
$35k–$40k/mo
Mid level
Salary: Php 35,000 – Php 40,000 per month Role: (Remote / Full-Time) Locations: Metro Manila, Central Visayas, Davao Region Schedule: US Central Time About the Role This is not a traditional call center support role. We'…
Skills: Customer Support, Troubleshooting, Software Learning, Problem Solving, Technical Support
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ic…
Skills: Performance Management, Service Quality, Data Analysis, Strategic Planning, Training Needs Identification
About BDO BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy,…
About BDO BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy,…
(fluent English) Customer Support Consultant, hospitality (Remote)
Davao City, Davao Region, Philippines · Remote Solely
Entry level
Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer …
Skills: Customer Support, English Proficiency, Analytical Thinking, Research Skills, Travel Industry Experience
Company Description Pramira is a premier general contractor delivering safe, high-quality construction services across California. With deep expertise in buildings, electrical, and telecommunications infrastructure, we a…
Skills: Customer Service, Technical Support, Communication Skills, Problem Solving, Troubleshooting
About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that put…
Skills: Business English Communication, Multi-tasking, Research Skills, Customer Service Orientation, Attention To Detail
About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that put…
Skills: Technical Troubleshooting, Customer Service, English Communication, Problem Solving, PC and Mac Proficiency
Davao City, Davao Region, Philippines · Remote Solely
Mid level
At Core-VA Solutions, we partner with healthcare organizations and service providers across the United States, helping them build strong operational support systems that allow them to focus on what matters most — deliver…
Skills: Administrative Support, Records Management, Compliance Documentation, Service Delivery Logging, Invoicing
Dental Virtual Assistant – US Private Clinic Experience Required (Remote)
Davao City, Davao Region, Philippines · Remote Solely
Mid level
About the Role: Snapscale is looking for a skilled and experienced Dental Virtual Assistant – US Private Clinic Experience Required who can work remotely to support US-based dental practice. This role is ideal for candid…
About BDO BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy,…
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Summary: The position is responsible for managing a group of 11 up …
Skills: Performance Analysis, Team Management, Coaching, KPI Tracking, Quality Assurance
About BDO BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy,…
Skills: Customer Service, Banking Operations, Foreign Exchange, Remittances, Effective Communication
Snapscale is looking for a skilled Medical Virtual Assistant to join our team as a US Clinic Coordinator, playing a key role in ensuring a smooth and seamless patient experience. If you have strong communication skills, …
Dental Virtual Assistant – US Private Clinic Experience Required (Onsite)
Davao City, Davao Region, Philippines · On-site
Mid level
About the Role: Snapscale is looking for a skilled and experienced Dental Virtual Assistant – US Private Clinic Experience Required who can work onsite to support US-based dental practice. This role is ideal for candidat…
The role involves handling patient inquiries regarding accounts and payments while adhering to strict HIPAA privacy regulations. Responsibilities include processing credit card transactions, making outbound courtesy calls, and escalating complex issues to management.
Requirements
Candidates must have at least 2 years of BPO experience within a healthcare account. Strong communication skills and the ability to work onsite during graveyard shifts are required.
Full job description
About the Job:
The primary responsibility in the role of a Healthcare Customer Service Representative is to accurately answer telephone-based questions from patients regarding their account, in a timely manner while providing exceptional customer service and adhering to strict patient privacy rules and guidelines. Additional responsibilities include processing credit card transactions, making outbound courtesy calls to patients to obtain outstanding payments and assisting patients with other insurance and payment related requests. If a question or request cannot be completed while on a phone call, the matter must be escalated to the appropriate party and resolved in a timely manner.
What You'll Do:
Handle all incoming calls in a manner that adheres to HIPAA privacy regulations.
When returning or placing outbound calls, the same HIPAA privacy regulations must be followed.
Log in and out of multiple systems (including practice management systems) to research and answer patient’s questions, accurately and with detail.
Obtain patient payment information over the phone, process the payment and appropriately note the account.
Escalate issues effectively to a supervisor or management for assistance.
Responsible for ensuring all client specific protocols are followed during the patient billing cycles.
Provide accurate and thorough analysis of aging, as requested.
Review statements to ensure that the information and balance is accurate.
Respond to requests, professionally and promptly, and follow up with outstanding requests in a similar matter.
To undertake other duties commensurate with the grade as requested by the immediate superior.
What You'll Bring:
Atleast 2 years of BPO experience under a Healthcare account
Excellent communication skills both verbal and written
Comfortable working with numbers
Can work onsite and graveyard shift
What we have to offer:
A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands.
A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally
A market competitive total compensation/rewards package including:
Day 1 HMO
Competitive pay including incentives and generous allowances
Payment of all statutory government benefits
25 days of annual paid leave some days are convertible to cash
13th month pay
Onsite medical support
Employee Engagement Events
Employee Referral Program
Skills, training for personal and professional development
A million possibilities are waiting to be ignited. Click "Apply Now"!
Igniting Possibility | Premier Outsourcing Provider with an All-Inclusive Solution
Industry
Outsourcing and Offshoring Consulting
Company size
501-1,000 employees
Founded
2011
Headquarters
Suffern, New York
LinkedIn followers
10,578
FGC+ was founded in 2011 with the purpose of elevating the quality of outsourcing services. Headquartered in New York, with operations in Davao and Bacolod, Philippines. We focus on providing top quality end-to-end outsourcing solutions for a variety of roles, functions, and industries, most notably in: Customer Service, Professional Services, Technical Support, Data/Order Management, and Medical Billing Support.
Our brand essence, #IgnitingPossibility is our workplace culture that thrives on our corporate values: Empathy, Reliability, Possibility, and Growth. Our values represent the principles we live and work by. They guide us to achieve employee engagement, optimal performance, and success for our clients.
Offices: 14 E Mayer Dr, Suffern, New York 10901, US · Bonifacio-Old Queens Theater, Bonifacio St., Davao City, PH · 4J47+PGW, Buhangin-WVP Lopson, Buhangin-Lapanday Rd, Davao City, 8000, PH · Home Invest IT Center Burgos Road cor. Acacia St., Bacolod, Negros Occidental , 6100, PH
How many Customer Service & Support jobs are open in Davao City, Philippines right now?
There are currently 34 open customer service & support positions in Davao City, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Davao City, Philippines?
Companies currently hiring include BDO Unibank, Snapscale, FGC+, Full Potential Solutions, OP360 (OfficePartners360), among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Davao City, Philippines?
Yes — 10 of the 34 open customer service & support positions offer remote or hybrid work (10 remote, 0 hybrid).
How do I apply for Customer Service & Support jobs in Davao City, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.