Davao City, Davao Region, Philippines · On-site
About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts c…
Skills: Employee Development, Customer Service Training, Sales Training, Technical Support Training, Learning Management Software
Davao City, Davao Region, Philippines · On-site
Snapscale is seeking a skilled Medical Virtual Assistant to support US-based healthcare providers. If you have excellent communication skills, strong attention to detail, and a passion for delivering exceptional patient …
Skills: Insurance Verification, EMR/EHR Management, Patient Scheduling, Inbound Calling, Outbound Calling
Davao City, Davao Region, Philippines · On-site
About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts c…
Skills: Team Leadership, Mentorship, Customer Service Management, Omnichannel Support, De-escalation
Davao City, Davao Region, Philippines · Hybrid
Xillium Professional Services is a leading clinical support outsourcing company based in the Philippines, specializing in virtual medical assistant and related services for US healthcare clients. As an Account Manager, y…
Skills: Client Relationship Management, Service Delivery, Performance Assessment, Client Retention, Upselling
Davao City, Davao Region, Philippines · Hybrid
About the Project TSMG is supporting a large-scale Robotics AI data collection project that helps improve artificial intelligence and robotics systems through real-world video recordings. To support this initiative, we a…
Skills: Community Outreach, Participant Recruitment, Relationship Management, Scheduling, Interpersonal Communication
Davao City, Davao Region, Philippines · On-site
About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts c…
Skills: Quality Assurance, Team Leadership, Performance Monitoring, Process Improvement, Data Analysis
Davao City, Davao Region, Philippines · Remote Solely
Snapscale is seeking an Intermediate Medical Virtual Assistant with experience in the US pharmaceutical sector to support healthcare professionals remotely. The ideal candidate will assist with various administrative tas…
Skills: Pharmaceutical Experience, Medication Coordination, Patient Chart Preparation, Prescription Refill Management, EMR/EHR Systems
Davao City, Davao Region, Philippines · On-site
About the Role: Snapscale is seeking a skilled Medical Virtual Assistant with pharmaceutical experience to support a US-based healthcare practice. This role is ideal for candidates with a strong background in pharmacy op…
Skills: Pharmaceutical Experience, Pharmacy Operations, Medication Coordination, Healthcare Administration, Patient Chart Preparation
Davao City, Davao Region, Philippines · On-site
About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that put…
Skills: Technical Troubleshooting, Customer Service, English Communication, Problem Solving, Hardware Support
Davao City, Davao Region, Philippines · On-site
About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts c…
Skills: Instructional Design, Adult Learning Principles, Curriculum Development, Learning Management Systems (LMS), Needs Assessment
Davao City, Davao Region, Philippines · On-site
About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts c…
Skills: Employee Development, Learning Management Software, Web Delivery Tools, Verbal Communication, Written Communication
Davao City, Davao Region, Philippines · On-site
About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that put…
Skills: Technical Troubleshooting, Customer Service, English Communication, Problem Solving, PC and Mac Proficiency
Davao City, Davao Region, Philippines · On-site
About the Job: The Medical Billing Specialist will support daily operations by managing billing processes, claim submissions, payment posting, and account follow-ups for services. In this role, you will work closely with…
Skills: Medical Billing, Claims Processing, Payment Posting, Denial Management, Accounts Receivable
Davao City, Davao Region, Philippines · On-site
Overview: Snapscale is seeking a Customer Service Representative to join our growing team in an onsite setup. This role is ideal for a customer-focused professional who excels at communication, problem-solving, and deliv…
Skills: Customer Service, Problem Solving, Verbal Communication, Written English Communication, Accounts Receivable
Davao City, Davao Region, Philippines · On-site
About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts c…
Skills: Operations management, Team leadership, Performance management, Client relationship management, Data analysis
Davao City, Davao Region, Philippines · On-site
About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts c…
Skills: Team Leadership, Mentorship, Capacity Management, Agile Principles, Performance Monitoring
Davao City, Davao Region, Philippines · On-site
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Key Responsibilities Answer Calls: Address billing, coverage, and p…
Skills: Customer Service, English Proficiency, Empathy, Patience, Critical Thinking
Davao City, Davao Region, Philippines · On-site
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Essential Duties & Responsibilities: Agents will answer inbound cal…
Skills: Communication Skills, Customer Service Skills, Active Listening Skills, Critical Thinking, Analytical Skills
Davao City, Davao Region, Philippines · On-site
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Essential Duties & Responsibilities: Agents will answer inbound cal…
Skills: Communication Skills, Customer Service Skills, Active Listening Skills, Critical Thinking, Analytical Skills
Davao City, Davao Region, Philippines · On-site
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Description Essential Duties & Responsibilities: Agents will an…
Skills: Communication Skills, Customer Service Skills, Active Listening Skills, Critical Thinking, Analytical Skills
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The Trainer is responsible for delivering comprehensive training for customer service, sales, and process knowledge, including managing new hire classes and nesting. They partner with clients to conduct training needs analysis and design learning content to resolve performance gaps.
Candidates need 2-4 years of BPO training experience, specifically in customer service, technical support, or sales campaigns. Strong communication skills and proficiency with learning management software are required.
Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
The Trainer will help employees cultivate their skills and knowledge. He/She will provide complete training to share your expertise in ways that motivate others. A Trainer is an experienced educator and must have the ability to convey a message, which should only be surpassed by a deep knowledge of their field. Organizational skills and a positive attitude are important qualities that he/she has to possess. The goal is to promote efficiency and competitive advantage by developing the skills of personnel.
Handle FST, PST, including Nesting classes
Conduct coaching sessions with agents to evaluate skills and behavior gaps
Work with Recruitment, People and Culture, and Operations Teams to manage new hire classes accordingly
Submit reports at the end of classes and endorse agents from each training phase.
Record observations for each trainee in class for recommendations and endorsements
Deliver all types of training related to customer service, sales, and process knowledge
Partner with clients in conducting TNA, designing and developing learning content
Evaluate training results and identify opportunities
Provide operational support by resolving learning gaps affecting performance
Work on projects from end-to-end project cycles, starting at project conceptualization to implementation, and revisions
With 2-4 years of related work experience as a Trainer in a BPO setup, preferably someone who handled customer service, technical support, and sales campaigns
Proven working experience in employee development or related areas.
People-oriented and a team player.
Adequate knowledge of learning management software and web delivery tools.
Strong verbal and written communication skills and an excellent active listener.
Ability to handle sensitive matters and apply problem-solving skills to resolve issues.
Propensity to seek out, accept, and integrate feedback professionally.
Self-motivated, quick/continuous learner with a passion for helping people realize their full potential.
Amenable to work onsite
Put people first. Drive breakthrough results.
Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first, because we believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales / customer acquisition, lead generation, customer care, up-selling, retention and tech support. Our Culture We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best, and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. Our team operates according to four core values that govern everything we do! - Integrity: Do what’s right and put team before self. - Excellence: Deliver exceptional results and reward performance. - Accountability: Take ownership and pride in our work. - Grace: Respect and appreciate one another; make your work personal! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in the US, Philippines, Colombia & India.
Offices: 890 Winter St, Waltham, Massachusetts 02451, US · Ayala 30th Corporate Center, 30 Meralco Avenue, 8F, Pasig City, Metro Manila 1604, PH · Jawaharlal Nehru Road, 26B, Ekkaduthangal, Chennai 600032, IN · 1075 Waltham Street, Waltham MA, Waltham, Massachusetts 02451, US · Panchshil Avenue, Survey No. 210, Plot No. 71, Kalyani Nagar - Wadgaon Sheri Rd, Next to Marigold Complex, Yerawada, 2nd Office Floor, Pune, Maharashtra 411006, IN
There are currently 83 open customer service & support positions in Davao City, Philippines listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Snapscale, Full Potential Solutions, VXI Global Solutions, BDO Unibank, The Estée Lauder Companies Inc., among others. Browse the listings above to see every active employer.
Yes — 17 of the 83 open customer service & support positions offer remote or hybrid work (14 remote, 3 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
