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Jobs at Smart Apartment Data (Now Hiring) — 3 open

Smart Apartment Data logoSmart Apartment Data

Helpdesk Specialist (Product Support Focus) | Remote - PH

Davao City, Davao Region, Philippines · Remote Solely

$35k–$40k/mo

Mid level

Salary: Php 35,000 – Php 40,000 per month Role: (Remote / Full-Time) Locations: Metro Manila, Central Visayas, Davao Region Schedule: US Central Time About the Role This is not a traditional call center support role. We'…

Skills: Customer Support, Troubleshooting, Software Learning, Problem Solving, Technical Support

Smart Apartment Data logoSmart Apartment Data

Helpdesk Specialist (Product Support Focus) | Remote - PH

Cebu, Isabela, Philippines · Remote Solely

$35k–$40k/mo

Mid level

Salary: Php 35,000 – Php 40,000 per month Role: (Remote / Full-Time) Locations: Metro Manila, Central Visayas, Davao Region Schedule: US Central Time About the Role This is not a traditional call center support role. We'…

Skills: Customer Support, Troubleshooting, Problem Solving, Software Learning, Technical Support

Smart Apartment Data logoSmart Apartment Data

Helpdesk Specialist (Product Support Focus) | Remote - PH

Manila, Metro Manila, Philippines · Remote Solely

$35k–$40k/mo

Mid level

Salary: Php 35,000 – Php 40,000 per month Role: (Remote / Full-Time) Locations: Metro Manila, Central Visayas, Davao Region Schedule: US Central Time About the Role This is not a traditional call center support role. We'…

Skills: Customer Support, Troubleshooting, Software Learning, Problem Solving, Written English

Smart Apartment Data logo

Helpdesk Specialist (Product Support Focus) | Remote - PH

Smart Apartment Data

Davao City, Davao Region, Philippines • Remote Solely

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Mid level

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  • $35k–$40k/mo
  • Full-time
  • 100% Remote Work, Collaborative And Supportive Team
  • Posted 4d ago
  • ~40 hrs/week
  • Remote in Davao City, Davao Region, Philippines, Manila, Metro Manila, Philippines

Responsibilities

Provide customer support via phone, chat, and email to troubleshoot platform issues and identify root causes. Guide users through software features and workflows while contributing to internal knowledge resources.

Requirements

Requires at least 2 years of customer-facing support experience with strong English communication skills. Candidates must demonstrate a high aptitude for learning new software and an ownership mindset.

Full job description

Salary: Php 35,000 – Php 40,000 per month

Role: (Remote / Full-Time)

Locations: Metro Manila, Central Visayas, Davao Region

Schedule: US Central Time

About the Role

This is not a traditional call center support role.

We're looking for an experienced customer-facing support professional who enjoys learning software, solving problems, and helping users succeed.

Success in this role depends on your ability to quickly learn unfamiliar software, investigate issues independently, understand how workflows function, and confidently guide customers through the platform.

If you enjoy exploring new systems, figuring out how things work, and becoming the go-to expert for customers, you'll likely thrive here.

What You'll Do

  • Support customers via phone, chat, and email
  • Troubleshoot platform issues and identify root causes
  • Guide users through platform features and workflows
  • Research unfamiliar questions and find answers independently
  • Document solutions and contribute to internal knowledge resources
  • 2+ years of customer-facing support experience
  • Excellent written and verbal English
  • Strong problem-solving and troubleshooting skills
  • Ability to learn new software quickly
  • Ownership mindset and accountability
  • Comfortable explaining software and workflows to customers

Preferred Backgrounds

  • SaaS Support
  • Product Support
  • Technical Support
  • Customer Success
  • Software Onboarding or Training

Candidates with traditional customer support backgrounds are welcome to apply if they have strong software-learning aptitude.

  • 100% remote / home-based work
  • Monthly salary: PHP 35,000 – 40,000
  • Collaborative and supportive team

Related keywords

SaaSProduct SupportTechnical SupportCustomer SuccessSoftware OnboardingTroubleshootingRemote WorkUS Central TimeHelpdeskKnowledge Base

About Smart Apartment Data

LinkedInVisit site
Industry
Market Research
Company size
11-50 employees
Founded
2005
Headquarters
Austin, TX
LinkedIn followers
34,864

Our mission is to revolutionize the multifamily industry serving as a reliable data source. Committed to excellence, we provide unparalleled accuracy and customizable reporting, empowering our clients with insights that help them make informed and strategic decisions. Leveraging advanced technology, an expert in-house research team, and third-party partnerships, we curate the most comprehensive datasets available in the market.

Offices: PO Box 160781, Austin, TX 78716, US

Multifamily Data ProviderMultifamilyand Data SourceSoftwareInternetComputer
View all jobs at Smart Apartment Data

About Smart Apartment Data

LinkedInVisit site
Industry
Market Research
Company size
11-50 employees
Founded
2005
Headquarters
Austin, TX
LinkedIn followers
34,864

Our mission is to revolutionize the multifamily industry serving as a reliable data source. Committed to excellence, we provide unparalleled accuracy and customizable reporting, empowering our clients with insights that help them make informed and strategic decisions. Leveraging advanced technology, an expert in-house research team, and third-party partnerships, we curate the most comprehensive datasets available in the market.

Offices: PO Box 160781, Austin, TX 78716, US

Multifamily Data ProviderMultifamilyand Data SourceSoftwareInternetComputer
View all jobs at Smart Apartment Data

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