+ Average range of $350-$750 per month in commission sales. Since 1974, SVS Vision has helped our customers lead better lives through better vision. As a Michigan-based company with over 80+ offices in 9 states, we have …
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$14/hr–$20/hr
Full-time
high school, professional certificate
Paid vacation, Personal time off, Paid holidays, Anniversary bonus, Paid mileage, Paid rate increases
Posted 12d ago
~40 hrs/week
Responsibilities
Responsible for assisting patients in selecting and fitting eyeglasses and contact lenses based on their prescriptions. Duties include processing medical billing, maintaining frame inventory, and performing eyewear repairs and adjustments.
Requirements
Requires a high school diploma or equivalent and a valid state license for opticians. Previous experience in an optical dispensing or office setting is preferred.
Full job description
+ Average range of $350-$750 per month in commission sales.
Since 1974, SVS Vision has helped our customers lead better lives through better vision. As a Michigan-based company with over 80+ offices in 9 states, we have grown to be one of the largest optical companies in the Midwest with the help of our devoted employees. We are a family-oriented company that takes pride in recognizing and rewarding our employees for their hard work and dedication. We trust our company philosophy makes for an exciting and fun work environment where our employees can thrive while providing the best customer service possible. Our pledge to our employees has never wavered, as seen in our remarkable longevity with the opportunities for growth within the company, above-market salaries, and exceptional benefits.
Additionally, SVS offers an employee referral bonus where you are awarded substantial additional earnings for qualified employee referrals. Opticians have supplemental earning potential. They can make additional compensation on what they sell, this is in addition to their regular compensation. Opticians could also enjoy free designer glasses every year along with incredible discounts.
Job Summary:
SVS Vision Opticians will be responsible for helping customers achieve the right type of eyeglasses, lens shape or contact lenses in accordance with their eyesight or eye. Opticians usually work as part of a team of eye care professionals including optometrists. Their customers are generally people who have had an eye exam and received a prescription for corrective lenses or could need protective lenses including safety and sunglasses. Our opticians enjoy this rewarding position by providing excellent customer service, building relationships with our patients, and styling their eyewear to fit their needs and personality. Opticians need to have a thorough understanding of the different types of optical aids available. Their duties usually include (but are not limited to):
POSITION SUMMARY:
Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.
DUTIES AND RESPONSIBILITIES:
CUSTOMER SERVICE
• Provide excellent customer and patient service according to company and store standards
• Analyze patient eyewear needs
• Recommend specific lenses, lens coatings and frames to satisfy patient needs
• Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions
• Order and dispense eyewear accurately and professionally
• Assist patients with proper frame repairs and adjustments
• Show patients how to insert, remove and care for their contact lenses
BUSINESS AND OPERATIONAL STANDARDS
• Maintain a complete knowledge of third-party plans and claims
• Explain promotions and special lens offerings to patients and customers
• Balance accounts
• Prepare work orders containing specific instructions for Optical Lab
• Process medical billing information
• Ensure proper merchandising of frame inventory
• Confirm appointments
• Process transactions in the optical billing and point of sale systems
• Process medical billing information, including uploading all supporting documents to EHR, including IDs, Insurance cards, Insurance Plan sheets, and charts
• Previous experience in an office and/or optical dispensing setting is preferred
• Able to handle multiple customer interactions/phone calls at a time
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing
ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:
• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., tablet, personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Ability to adapt to changing policies and duties required for the business
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Ability to travel between offices to support patient care
•Able to travel independently to support Company objectives and personal development
These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
Benefits and Perks:
Energetic environment
Paid vacation and personal time off, paid holidays
Available anniversary bonus
Paid mileage
Paid rate increases per union contract
License and CE reimbursement
Sales commission
Above market salary
Matching 401(k) plans
Affordable medical and dental benefits
Vision benefits provided by SVS Vision
Life and disability insurance
Company sponsored discounts on many useful items and services
Ability to transfer based on seniority
Opportunity for growth within the company
Rewards and recognition for outstanding performance
Professional training
Licensed and CE reimbursement (licensed states only)
SVS Vision is a proud Michigan-based optical retailer providing outstanding customer service for over 40 years. With a large selection of top designer frames, contact lenses, caring staff and doctors who care about you, we hold ourselves to a higher standard when it comes to helping you find your perfect eye-wear.
With our US laboratory and Mt. Clemens, Michigan headquarters, SVS Vision is committed to providing quality, American-made workmanship at affordable prices. Offering even more value, our 45-Day Gotta Love ‘Em Guarantee provides our customers with peace of mind.
Our History as a Vision Care Leader
A lot has changed since we opened our first retail location and laboratory in Sterling Heights, Michigan. And, as we’ve grown, our pledge to our customers has never wavered: provide outstanding eye care, quality products at reasonable prices while exceeding expectations.
Growth should only come from satisfied customers, and we’re proud to say our expansion and growth have never compromised our first-class service. It’s the continued commitment to our customers that has allowed us to maintain both our exceptional service and unwavering standards since 1974.
At SVS Vision we know our success is the result of the fine men and women who have devoted their careers to working for us. With their support, SVS Vision has grown to be one of the largest optical companies in the Midwest. With this kind of dedication we look forward to continued expansion. If you are currently an eye care professional looking to take your career to the next level or a motivated individual looking to be part of a successful team, consider joining us.
Offices: 118 Cass Ave, Mount Clemens, MI 48043, US
How much do Customer Service & Support jobs in Ohio pay?
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