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$52k–$64k/yr
Full-time
bachelor degree
Paid Time Off, Healthcare, Dental, Vision, Long Term Disability, Short Term Disability
Posted 15h ago
~40 hrs/week
Remote in United States
Responsibilities
Provide order management support for multi-million dollar healthcare projects, strategic accounts, and software subscriptions. Collaborate with Sales VPs and Directors to ensure contract adherence and support continuous improvement through Lean and Kaizen initiatives.
Requirements
Requires at least 2 years of experience in sales or customer support and fluency in Microsoft Office. A bachelor's degree and experience with Oracle or Sales Connection are strongly preferred.
Full job description
Position Summary
The Senior Sales Coordinator’s primary role is to provide order management support for Healthcare multi-million dollar project business, strategic accounts and/or specialty business units, including software subscriptions and renewals. The Senior Coordinator will work directly with Sales VPs and Directors as well as Customer Operations leadership to ensure requirements for projects, GPO/IDN contracts and adherence to terms and conditions are met. The Senior Coordinator will support on-going business operation of assigned business unit(s), ensure requests are met and quality targets are reached and sustained.
What You'll Do as a Sr. Sales Coordinator
Gain indepth knowledge of multi-million dollar project business and order management requirements
Gain indepth knowledge of GPO/IDN contracts and strategic accounts order management requirements
Gain indepth knowledge of subscription and renewal business
Manage order and inquiry inbox to categorize and assign Purchase Orders and requests to appropriate team members, including self-assignment
Review quotes in Sales Connection to ensure Purchase Orders submitted match quoted business
Import orders into Oracle and review pricing, shipping, and order lines for accuracy consistent with project requirements, GPO/ IDN contracts and/or software specifications
Apply appropriate holds to orders to setup management of project busiesss, strategic accounts and/or software business
Send Sales Order Acknoweldgements to Customers, Sales and Service
Collaborate with Sales Development Specialists to ensure quotes are setup according to Customer profiles
Utilize available resources to update and increase product and system knowledge along with procedures and corporate initiatives
Ensure all actions are completed in accordance with department policies and procedures
Support the continuous improvement initiatives within the function, including standard work and the root-cause-countermeasure process in support of key performance indicators (KPIs)
Work within the department’s Lean tracking tools and provides data as needed for monthly documentation of performance against agreed-upon KPIs
Participate in Kaizen events when appropriate and supports the action plans that result from those events
The Experience, Skills and Abilities Needed
Required:
2 years’ experience in sales support/customer support with direct contact with Customers and/or Sales required
Fluent in Microsoft Office Applications
Preferred:
Bachelors Degree in Business or Business discipline preferred
Prior experience with the following software systems strongly preferred:
Oracle
Sales Connection
Other:
Ability to handle multiple demands from many people and prioritize effectively
Ability to work quickly while maintaining attention to details
Strong decision-making skills; understands how decisions impact the Customer and the Company
Must demonstrate a high level of professionalism and integrity
Excellent communication skills – written, verbal and presentation
Ability to maintain composure under pressure and demonstrate a “can do” attitude
Teamwork
What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.
Here is just a brief overview of what we offer:
Market Competitive Pay
Extensive Paid Time Off and (9) added Holidays
Excellent Healthcare, Dental, and Vision benefits
Long/Short Term Disability Coverage
401(k) with a company match
Maternity & Parental Leave
Additional add-on benefits/discounts for programs such as Pet Insurance
Tuition Reimbursement and continued education programs
Excellent opportunities for advancement in a stable long-term career
#LI-LD1 #LI-REMOTE
Pay range for this opportunity is $52,000.00 - $64,000.00. This position is eligible for bonus participation.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits
Open until position is filled.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.
Related keywords
OracleSales ConnectionGPOIDNLeanKaizenKPIOrder ManagementHealthcareSoftware SubscriptionsProject BusinessStrategic AccountsRoot-Cause-CountermeasureStandard Work
WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD
Industry
Medical Equipment Manufacturing
Company size
10,001+ employees
Founded
1985
Headquarters
Mentor, OH
LinkedIn followers
163,508
Total funding
$285K
STERIS is a leading provider of infection prevention and other procedural products and services, focused primarily on healthcare, pharmaceutical and medical device Customers.
MISSION
WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life science products and services around the globe.
VISION
We strive to be a GREAT COMPANY. We provide world-class products and services for our Customers, safe and rewarding work for our people, and superior returns for our Shareholders.
• $6 Billion in revenue in FY26
• More than 18,000 Associates worldwide
• Over 4,000 Customer-facing professionals
• Listed on the New York Stock Exchange under the symbol “STE”
To learn more, visit www.steris.com.
Want to join the team? View and apply for open roles at careers.steris.com.
How many Customer Service & Support jobs are open in Mentor, OH right now?
There are currently 207 open customer service & support positions in Mentor, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Mentor, OH?
Companies currently hiring include STERIS, DICK'S Sporting Goods, Meijer, BMW of Bloomfield Hills, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Mentor, OH?
Yes — 16 of the 207 open customer service & support positions offer remote or hybrid work (4 remote, 12 hybrid).
How do I apply for Customer Service & Support jobs in Mentor, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.