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Full-time
high school
Health Insurance, Dental Insurance, Vision Insurance, 401k Plan, Profit Sharing Plan, Short Term Disability
Posted 11d ago
Apply by Jul 30
~40 hrs/week
Responsibilities
The Patient Services Coordinator manages front desk operations, including checking patients in and out, scheduling appointments, and handling patient inquiries. They are responsible for maintaining a welcoming atmosphere, updating patient records, and ensuring compliance with HIPAA regulations.
Requirements
Candidates must have a high school diploma or equivalent and proficiency in Microsoft Office applications. Previous receptionist or office experience is preferred, along with the ability to handle multiple tasks in a clinical environment.
Full job description
Overview
Position: Patient Services Coordinator
Location: Eastgate-Cincinnati
Weekly Hours: 40 (full time)
OHC – Specialists in Cancer and Blood disorders, is seeking a Patient Services Coordinator to join our Mercy West location. As the only independent adult cancer program in the region, we offer Medical, Radiation, Blood and Marrow Transplant, Gynecologic, and Breast Surgical Oncology services. OHC supports a robust cancer research and clinical trials program, neuro-oncology, cancer genetics specialists and supportive care program.
As a Patient Services Coordinator, you will be the first point of contact for patients, responsible for managing front desk operations, checking patients in for their appointments, notifying our clinical staff of the patient's arrival, scheduling follow up appointments, and ensuring a welcoming atmosphere for our patients and their families. The ideal candidate will be compassionate, organized, and have exceptional customer service skills. OHC has been fighting cancer on the front lines for more than 38 years. We are now one of the nation’s largest independent oncology practices, as well as the region’s premier source of treatment for nearly every form of adult cancer and complex blood disorder. At its heart, our approach to cancer care is simple – to surround our patients with everything they need so they can focus on what matters most: beating cancer!
Why choose OHC?
You take care of our patients, so we take care of you. OHC’s benefits include:
3 Health Insurance Plans to choose from
2 Dental and 2 Vision insurance plans
A company matched 401K plan
Profit sharing plan for clinical employees
Competitive salaries
Company paid short term / long term disability / life insurance
Paid Holidays
A generous PTO plan
Tuition Reimbursement
Professional Development Program
Nationwide Discounts at your favorite hotels, resorts and retailers just for being an OHC employee
Wellness Program
Yearly merit raises
Opportunities for advancement
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greets patients and visitors to the office in a prompt, courteous, and professional manner. Checks in patients and informs clinical staff of patient arrival.
Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipts.
Answers, screens, and responds to routine questions; routes calls to appropriate personnel or takes thorough messages. Pages clinical personnel as appropriate. Communicates messages accurately and timely according to procedures.
Checks patients out after examination. Schedules returning appointments in accordance with provider and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of cancellations and makes notes in patient charts.
Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
Adheres to confidentiality, state, federal, and HIPAA laws and guidelines regarding patient records.
Other duties as requested or assigned. May type memos and forms.
MINIMUM QUALIFICATIONS
High school diploma or equivalent required.
Some receptionist or office experience preferred.
Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
Must successfully complete required e-learning courses within 90 days of occupying position.
Competencies:
Demonstrates Adaptability: Handles day-to-day work challenges confidently; adjusts to multiple demands and shifting priorities; demonstrates flexibility.
Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.
Commits to Quality: Emphasizes the need to deliver quality products and/or services.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the work site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including manual and finger dexterity and eye-hand coordination. Requires standing and walking for extended periods. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.
WORK ENVIRONMENT
Work is performed in an office or clinical environment and involves in-person interaction with co-workers, management, and/or clients. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require minimal travel by automobile to office sites.
Every day, The US Oncology Network helps approximately 3,300 providers deliver value-based, integrated care for patients—close to home. Through The Network, these independent doctors come together to form a community of shared expertise and resources dedicated to advancing local cancer care and to delivering better patient outcomes. The Network provides doctors with access to coordinated resources, best business practices, and the experience, infrastructure and support of McKesson. This collaboration allows the doctors in The Network to focus on the health of their patients, while McKesson focuses on the health of their practices. Together, The Network and its affiliated physicians are committed to the success of independent practices, everywhere. For more information, visit www.usoncology.com.
Offices: 10101 Woodloch Forest Dr, The Woodlands, TX 77380, US
Healthcare Oncology PharmacyTest and MeasurementHealth CareCommunitiesConsultingEducationOncologySEOMedicalAdvertising
How much do Customer Service & Support jobs in Ohio pay?
Based on 2477 listings with disclosed salaries, most customer service & support jobs in Ohio pay between $45k–$103k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Ohio right now?
There are currently 30,744 open customer service & support positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Ohio?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Kroger, Great Clips Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Ohio?
Yes — 1409 of the 30744 open customer service & support positions offer remote or hybrid work (697 remote, 712 hybrid).
How do I apply for Customer Service & Support jobs in Ohio?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.