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Part-time
high school
401(k) with match, Medical insurance, Dental insurance, Vision insurance, Life insurance, Short-term disability
Posted 6h ago
~40 hrs/week
Responsibilities
The Patient Care Coordinator manages front desk operations, including patient scheduling, insurance verification, and maintaining accurate electronic medical records. They also coordinate with clinical and optical teams to ensure efficient patient flow and a high-quality experience.
Requirements
Candidates must have a high school diploma or equivalent and basic computer literacy. Strong organizational, communication, and interpersonal skills are required to manage multiple priorities in a fast-paced environment.
Full job description
About AEG:
At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve.
You'll join a team that:
Invests in leadership development and internal growth.
Believes people and performance go hand in hand.
Values collaboration, authenticity, and continuous learning.
Celebrates wins, supports challenges, and grows together.
About the role
At AEG, we believe great patient experiences begin with great teams. As a Patient Care Coordinator you are responsible not only for front desk operations, but also for supporting patient flow, schedule optimization, and seamless coordination across the care team.
The ability to anticipate needs, communicate clearly, and proactively manage the daily schedule helps ensure an efficient, high-quality experience for every patient.
Greet patients, customers, and vendors in a friendly, professional, and welcoming manner; serve as the primary point of contact for patient interactions.
Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
Schedule patient appointments while supporting provider schedule optimization, including managing cancellations, reschedules, and same-day fill opportunities.
Execute appointment confirmation and reminder processes to reduce no-show rates and ensure patients are prepared for their visit.
Verify insurance eligibility and patient demographics prior to appointments; accurately enter and maintain complete information in EMR.
Maintain a clear understanding of insurance plans and effectively communicate coverage, benefits, and patient financial responsibility.
Prepare patient charts and required documentation in advance of visits to support efficient patient flow.
Collect and document all charges, co-pays, and payments into EMR; allocate balances appropriately and support claim preparation and submission.
Run reports and review accounts to ensure all charges are billed, filed, and up to date.
Monitor daily patient flow and provider schedules to identify bottlenecks, delays, or overlaps; communicate and adjust as needed to support efficient patient flow.
Proactively communicate with patients regarding wait times, delays, and next steps to maintain a positive experience.
Coordinate with clinical and optical teams to ensure smooth patient transitions and continuity of care throughout the visit.
Support patient retention efforts through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
Assist in maintaining an organized, clean, and patient-ready front office environment.
Perform other duties as needed and as assigned by the Practice Manager, Assistant Practice Manager and/or Optometrist.
Qualifications
High school diploma or equivalent.
Basic computer literacy and ability to learn practice management systems (EMR).
Strong organizational skills with attention to detail and ability to manage multiple priorities.
Strong communication skills (verbal and written) with a focus on patient-centered service.
Strong interpersonal skills and ability to work collaboratively across teams.
Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
Must be able to maintain patient and practice confidentiality.
Helping optometry practices improve patient outcomes while keeping care local.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
2017
Headquarters
Dallas, TX
LinkedIn followers
15,418
Total funding
$89M
Helping optometry practices improve patient outcomes while keeping care local.
Overview:
AEG Vision partners with optometry practices to strengthen both patient care and practice performance. We preserve the local brand, team, and clinical approach while providing the scale and infrastructure that independent practices often lack. That includes investment in technology, equipment, supply chain, and operational support.
Our model is designed to:
- Improve patient outcomes
- Reduce operational complexity for doctors
- Create long-term value for practices and their teams
We work with practices navigating industry pressure from consolidation, managed care, and rising operating costs, and give them a path to grow without losing what makes them local.
Community:
We support access to vision care through partnerships with Prevent Blindness and in-practice programs that fund exams and eyewear for underserved communities.
Offices: 4835 LBJ Freeway, Ste 850, Dallas, TX 75244, US
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How many Customer Service & Support jobs are open in Strongsville, OH right now?
There are currently 330 open customer service & support positions in Strongsville, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Strongsville, OH?
Companies currently hiring include Lowe's Companies, Inc., Telsource Corporation, DICK'S Sporting Goods, Goodwill Industries of Greater Cleveland and East Central Ohio, Inc., The TJX Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Strongsville, OH?
Yes — 8 of the 330 open customer service & support positions offer remote or hybrid work (6 remote, 2 hybrid).
How do I apply for Customer Service & Support jobs in Strongsville, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.