Role Summary : The NOC Analyst Tier I is the first responder within the 24/7 Global Command Center, responsible for continuous infrastructure monitoring, initial alert triage, and accurate incident documentation. This ro…
Skills: Network Monitoring, Incident Triage, Technical Documentation, TCP/IP, OSI Model
Role Summary : The NOC Analyst Tier I is the first responder within the 24/7 Global Command Center, responsible for continuous infrastructure monitoring, initial alert triage, and accurate incident documentation. This ro…
Skills: Network monitoring, Incident triage, Ticketing systems, TCP/IP, OSI model
Additional $1.50/hr. for working 10pm-6am OVERVIEW Ready for a career with limitless growth opportunities at a company that PROVES they value you, every single day? If you are a self-motivated, dependable and efficient e…
Skills: Customer service, Leadership, Team management, Food preparation, Merchandising
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Leadership, Customer service, Team coordination, Cash handling, Store safety
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
Job DetailsJob Location: Strongsville, OH 44136Job Category: InternshipUnion Home Mortgage’s L.E.A.D Internship Program’s goal is to provide a fun, interesting, and real-world environment for our interns to L…
Skills: Communication, Analytical skills, Problem-solving, Critical thinking, Attention to detail
What is great about working for Foundation? Plenty! We have a fun, casual, yet hard-working culture that invests in our employees, promotes creativity, and delivers on our reputation. Would you like to work for a company…
Job DetailsJob Location: Strongsville, OH 44136Job Category: InternshipUnion Home Mortgage’s L.E.A.D Internship Program’s goal is to provide a fun, interesting, and real-world environment for our interns to L…
Skills: Verbal communication, Written communication, Analytical skills, Problem-solving, Critical thinking
Summary The Sales and Management Intern position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, S…
*Opportunity for promotion* Company Overview: Established in 1929, Heinen’s is a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth gen…
Skills: Customer service, Communication skills, Stocking, Merchandising, Order writing
*Opportunity for promotion* Company Overview: Established in 1929, Heinen’s is a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth gen…
Shift: 1st shift City: Strongsville Swagelok, Northeast Ohio, USA Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio. We are driven by our core values of Quality,…
Skills: Inventory control, Supply chain, Mechanical skills, Microsoft Office, Shop math
Lowe's Companies, Inc.
Warehouse Part Time Days
Strongsville, Ohio, United States · On-site
Entry level$22B raised
Your Impact at Lowe’s As a Receiver/Stocker, you help keep the store clean, safe, and ready for customers by accurately receiving freight, stocking shelves, and organizing merchandise and top stock. You’ll unload deliver…
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Your Impact at Lowe's As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's store. If …
Skills: Merchandising, Planogram reading, Display setup, Inventory management, Customer service
It’s time to take your sales career to the next level. Every day you’ll be at the center of it all. Your goal? Create meaningful connections with every customer, with your personalized sales expertise. Meeting sales targ…
Vans is the original brand rooted in the authentic lifestyle of skateboarding. We are driven by our mission to inspire and empower everyone to live “Off The Wall” – embracing the youthful spirit of freedom, non-conformit…
Skills: Customer engagement, Sales, Visual merchandising, Product knowledge, Communication skills
Incident & Problem Consultant - SRC First Response
Phoenix, Arizona, United States · On-site
$75k–$150k/yr
Mid level
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Incident management, Problem management, Major incident management, Event management, Root cause analysis
Position Title Branch Banking - Client Consultant II Location Strongsville, OH 44136-8709 Job Summary Branch Banking Client Consultant II provides best in class experience by resolving concerns and providing various prod…
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Full-time
high school
Posted 8d ago
~40 hrs/week
Responsibilities
The NOC Analyst is responsible for continuous infrastructure monitoring, initial alert triage, and accurate incident documentation within a 24/7 environment. They perform basic diagnostic troubleshooting and ensure timely escalation of unresolved issues to engineering teams.
Requirements
Candidates must have at least one year of professional experience in a NOC or technical support environment and a High School Diploma or GED. Additionally, applicants must be eligible to obtain and maintain a U.S. Government Public Trust clearance.
Full job description
Role Summary :
The NOC Analyst Tier I is the first responder within the 24/7 Global Command Center, responsible for continuous infrastructure monitoring, initial alert triage, and accurate incident documentation. This role is crucial for rapidly identifying network, server, and application issues and ensuring adherence to standardized operating procedures (SOPs) for timely escalation.
Core Responsibilities :
Monitoring & Triage: Proactively monitor NOC dashboards, network performance tools, and alerting systems for potential and active service impacts.
Incident Creation: Accurately log all alerts into the ticketing system, classifying incidents by severity, affected component, and urgency.
Initial Troubleshooting: Perform basic diagnostic steps as defined in runbooks, including pings, traceroutes, basic device status checks, and confirming service availability.
Escalation: Timely and precise escalation of complex or unresolved incidents to NOC Analyst 2 or specialized engineering teams, following established paths.
Communication: Send clear, concise status updates and notifications regarding low-impact events to internal stakeholders.
Documentation: Maintain up-to-date shift logs and contribute feedback to improve existing runbooks and knowledge base articles.
Essential Skills and Knowledge :
Networking Fundamentals: Basic understanding of networking concepts (TCP/IP, OSI model, DNS, DHCP).
Tool Proficiency: Experience with common monitoring tools and ticketing systems.
Operating Systems: Familiarity with basic command-line navigation and service checking in Windows and/or Linux environments.
Communication: Excellent verbal and written communication skills with an emphasis on clarity and professionalism under pressure.
Attention to Detail: Meticulous approach to documentation and following sequential procedures.
Required Qualifications :
Security Clearance: Must be eligible for and able to successfully obtain and maintain a U.S. Government Public Trust clearance.
Experience: Minimum of 1 year of professional experience in a NOC, Technical Help Desk, or operational support center environment.
Education: High School Diploma or GED required.
Certifications (Desired): CompTIA A+ or CompTIA Network+ is highly valued.
Telsource has re-branded - we're now Acuative!
Visit our web site to learn more - www.acuative.com
Since 1984, Acuative has provided superior service and best-of-breed technology solutions to telecom provider, enterprise, finance, retail and public sector markets. With keen insight, dynamic skill and forward-thinking vision, Telsource/Acuative utilizes its extensive expertise in the areas of voice, data, video, managed services, data centers, unified communications and security.
Offering comprehensive global support for large geographically dispersed enterprises with remote or branch offices, our services maximize clients’ return on their technology investment while adeptly preparing them for their future.
Offices: 30 Two Bridges Road, #240, Fairfield, New Jersey 07004, US · 570 Lake Cook Road, #470, Deerfield, Illinois 60015, US · 8237 Dow Circle, Cleveland, Ohio 44136, US · 2830 Market Loop, #104, Southlake, Texas 76092, US
Managed ServicesService Contract AdministrationProfessional ServicesCentral Office (EF&I) ServicesField ServicesTechnical ServicesDigital Signage and KiosksCloud TelephonyWireless Connectivityand PCI Security and Compliance
How many Customer Service & Support jobs are open in Strongsville, OH right now?
There are currently 330 open customer service & support positions in Strongsville, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Strongsville, OH?
Companies currently hiring include Lowe's Companies, Inc., Telsource Corporation, DICK'S Sporting Goods, Goodwill Industries of Greater Cleveland and East Central Ohio, Inc., The TJX Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Strongsville, OH?
Yes — 8 of the 330 open customer service & support positions offer remote or hybrid work (6 remote, 2 hybrid).
How do I apply for Customer Service & Support jobs in Strongsville, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.