Jobs at Lawrence Bank (Now Hiring) — 16 open

Teller Coordinator Job Description

The Teller Coordinator position is the front-line Teller Supervisor of the bank. They are responsible for most customer interactions and first impressions. Teller Coordinator is responsible for ensuring all tellers and bankers are personable, competent, trustworthy, and able to manage multiple tasks efficiently and accurately while engaging the customers in sincere conversation while providing exceptional customer experience. In addition, reviews and checks works to ensure work in completed accurately and resolves any issues. Ensure front line staff follows all bank and security procedures. 

 

Essential Duties and Responsibilities

 

• Supervises frontline staff in performance of their duties
• Manages branch cash needs to stay within set branch limits 
• Maintain Vault within prescribed policies
• Balance all cash shipments to and from the Fed
• Oversee the operation of the branch ATM
• Process customer requests and transactions in a positive, accurate and professional manner.
• Interact with customers, identify needs, and recommend products and solutions.
• Be familiar with all company procedures and processes to accurately assist customers. 
• Compiles data from records to prepare logs, reports, and reconcile cash drawer.
• Perform audits on teller cash drawers and Back up Vault.
• May be responsible for audits in the absence of leadership. 
• Meet or exceed individual and branch goals assigned for the supervisor and teller positions. 
• Ensure all departmental documents and activities performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training.
• Subject Expert in branch capture and all things operational. 
• Perform overrides for teller and protect against fraud.
• Maintain schedule to ensure branch front line staffing. 
• Consistent coaching, mentoring, and training in accordance with bank performance standards.
• Responsible for all branch security and checks
• Performs other duties and responsibilities as assigned.

Qualifications 

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

 

 

 

 

 

Skills

• Ability to solve problems
• Effective communication
• Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations, to customers, and other employees in the organization
• Ability to manage and lead frontline staff
• Ability to follow all policies and procedures set forth by the bank
• Ability to protect all bank assets

 

Education and/or Experience 

• HS Diploma/GED
• Three to Five Years cash handling, customer service, and sales experience preferred.
• Three to Five Years Teller experience with proven track record of soundness and leadership

 

Computer Skills 

• MS Office programs
• 10-key

Other Qualifications (including physical requirements)

• Must be able to present a friendly, professional image 
• Operationally sound