Overview Company Overview: Advance Your Career in Insurance Claims with Allied Universal® Compliance and Investigation Services. Allied Universal® Compliance and Investigation Services is the premier destination for a ca…
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Other
bachelor degree
Medical insurance, Dental insurance, Vision insurance, Basic life insurance, AD&D insurance, Retirement plan
Posted 5d ago
Apply by Aug 14
~40 hrs/week
Remote in United States
Responsibilities
The Case Manager serves as a liaison between clients and field investigators to ensure quality control and timely file closure. They are responsible for managing case inventory, defining client objectives, and resolving conflicts between stakeholders.
Requirements
Candidates must possess a Bachelor's degree in a relevant field such as Business or Criminal Justice. A minimum of two years of experience conducting complex insurance investigations is preferred.
Full job description
Overview
Company Overview:
Advance Your Career in Insurance Claims with Allied Universal® Compliance and Investigation Services. Allied Universal® Compliance and Investigation Services is the premier destination for a career in insurance claim investigation. As a global leader, we provide dynamic opportunities for claim investigators, SIU investigators, and surveillance investigators. Our team is committed to innovation and excellence, making a significant impact in the insurance industry. If you’re ready to grow with the best, explore a career with us and make a difference.
Job Description
Allied Universal® is hiring a Surveillance Case Manager.
This is a REMOTE, work from home position
The Case Manager is responsible for all customer service functions and quality control of the final investigative product,
also serving as the liaison between the client and the field staff who conduct the investigation.
Case Managers are also responsible for creating accurate funding records for all items billable to the client,
as well as sound management of their assigned case inventory.
Case Managers must utilize discretion and independent judgment to resolve conflicts between clients and/or investigators.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Ensure timely closing of all files on which the client requires no additional investigative activity. Upon closure of files that have unused authorization monies, a detailed description of the reasons for this unused authorization must be provided
Use independent judgment to define and confirm client objectives (including due dates) on all new, reopen, and investigative referral cases; objectives must be clear and completely defined in the “Client objectives” section of CAM (proprietary business software
Consults the client to develop and implement an efficient, effective, and ethical investigation of an insurance claims.
Maintains quality control after investigation is completed, ensuring that all client objectives have been addressed and achieved, and that the billing applied to this work product falls within the AUS standard billing schedule or client contract rates.
Use sound management of their assigned case inventory utilizing discretion and independent judgment to resolve conflicts between clients and/or investigators; respond to customer concerns (negotiating as needed) and forward field operation issues to appropriate Field Manager as needed
BASIC QUALIFICATIONS:
Formal Education, Licenses, and Certifications Required:
Must possess a Bachelor’s degree in Business, Business Administration, Criminal Justice, International Studies, National Security, Communications, or a related field
Type and Length of Specific Experience Required:
Prefer a minimum of two (2) years of experience conducting complex insurance investigations
BENEFITS:
Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Seven paid holidays annually, sick days available where required by law
Vacation time offered at an initial accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow clients to focus on their core business. Our excellence starts with our local leadership and local presence. In fact, in North America alone, we have an extensive network of offices to support our local communities and customers. We take pride in our extensive knowledge in a range of specialty sectors such as education, healthcare, retail, commercial real estate, government and corporate campuses, etc. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you®.
Offices: 450 Exchange, Irvine, CA 92602, US · Eight Tower Bridge 161 Washington Street, Suite 600, Conshohocken, PA 19428, US · 10680 Treena St, Suite 450, San Diego, CA 92131, US · 6301 NW 5th Way, Suite 5500, Fort Lauderdale, FL 33309, US · 602 11th Avenue SW, Suite 312, Calgary, AB T2R 1J8, CA
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