Charlotte, North Carolina, United States · On-site
Mid level$533M raised
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers…
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! C…
Skills: Leadership, Sales performance, Customer service, Team development, Operational oversight
Smithfield, North Carolina, United States · On-site
$14/hr–$16/hr
Entry level$9M raised
As a Part Time Key Holder at Huk Gear, you will play a vital role in supporting the management team by aiding in the day-to-day operations of the store. Your primary responsibilities will include ensuring exceptional cus…
Skills: Customer service, Inventory management, Merchandising, Visual presentation, Team leadership
AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Customer Service, Automotive Parts Knowledge, Sales, Inventory Management, Communication
Hendersonville, North Carolina, United States · On-site
Entry level
Blue Ridge Health is currently seeking an Interpreter to be part of our Pharmacy's Language Support Team. Newly hired Interpreters are eligible for a $500.00 sign on bonus after 90 days of employment $19.20 hourly- Entry…
Skills: Interpretation, Translation, Medical terminology, Bilingual, Spanish
AutoZone’s store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Customer service, Automotive parts knowledge, Inventory management, Sales, Communication
Greensboro, North Carolina, United States · On-site
Entry level
We’re on the search for passionate, hardworking, and caring individuals who are ready to make a meaningful impact at our award winning apartment communities each day. As one of the top 50 largest multifamily management c…
Skills: Customer Service, Sales, Apartment Leasing, Relationship Building, Communication
We’re on the search for passionate, hardworking, and caring individuals who are ready to make a meaningful impact at our award winning apartment communities each day. As one of the top 50 largest multifamily management c…
Skills: Customer Service, Sales, Apartment Leasing, Relationship Building, Communication
Assistant Community Manager At Hawthorne Residential Partners, we’re looking for passionate, hardworking, and caring individuals who are ready to make a meaningful impact at our award winning apartment communities each d…
Charlotte, North Carolina, United States · On-site
Entry level$600M raised
Overview Do you enjoy preparing and baking cookies, bread, and muffins using proven ingredients? Does working in a professional kitchen excite you? Do you have a passion for delivering an extraordinary customer service e…
Charlotte, North Carolina, United States · On-site
Mid level$533M raised
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers…
Relationship Banker - (New Build) Meadowmont Village - Chapel Hill, NC
Holly Springs, North Carolina, United States · On-site
Entry level$1.6B raised
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expect…
Skills: Retail banking, Financial services, Sales, Client relationship management, Communication
Private Client Banker - (New Build) Meadowmont Village - Chapel Hill, NC
Holly Springs, North Carolina, United States · On-site
Mid level$1.6B raised
You have a passion for taking care of our customers and employees and making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations and having a strong commitment t…
Mooresville, North Carolina, United States · On-site
Entry level
Description Join the Hickory Tavern Team – Where Great Food, Sports, and Community Come Together At Hickory Tavern, we’re more than just a restaurant, we’re a neighborhood gathering spot where guests come to enjoy cravea…
Skills: Customer service, Communication, Multitasking, Food service, Order taking
Huntersville, North Carolina, United States · On-site
Entry level$5M raised
Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is…
Skills: Customer service, Sales, Bilingual, Spanish, English
Charlotte, North Carolina, United States · On-site
Mid level
Under general supervision, the Sales Associate is the principal selling agent for the company and is responsible to achieve the short and long-range sales objectives. Objectives will be achieved by maintaining existing c…
Skills: Sales, Customer Service, Mandarin, English, Microsoft Office
Fayetteville, North Carolina, United States · On-site
Entry level$600M raised
Overview Do you like to work in different areas with different products? Do you enjoy learning about different aspects of a grocery store such as receiving, stocking, and product knowledge? Do you have a passion for deli…
Skills: Customer service, Stocking, Product knowledge, Inventory rotation, Communication
Atlantic Beach, North Carolina, United States · On-site
$45k–$50k/yr
Mid level
Description The Operations Manager is responsible for overseeing the daily management, performance, and administration of parking operations across one or more assets, which may include commercial garages, surface lots, …
Skills: Operations Management, Revenue Optimization, Team Leadership, Parking Technology, Data Analysis
Mooresville, North Carolina, United States · On-site
$18/hr–$19/hr
Entry level$640M raised
Become a School Photographer with JostensPIX – Seasonal Position Starting SOON! Location Requirement: Must reside in Mooresville, NC area. Passionate about capturing life's best moments? Whether you're a photography enth…
For more than thirty years, Inspire Communities and its predecessor companies have developed, acquired, and managed manufactured housing communities nationwide. Today we are one of the country’s largest owners and operat…
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Full-time
bachelor degree
Posted 7d ago
~40 hrs/week
Responsibilities
Provide advanced technical support for escalated customer cases involving network, system, and database monitoring solutions. Collaborate with engineering and Tier 3 teams to investigate bugs, document findings, and improve product quality.
Requirements
Requires a bachelor's degree or equivalent experience in a technical field and at least 4 years of technical support experience. Candidates must possess strong troubleshooting skills in Windows/Linux environments and proficiency with networking protocols and database performance.
Full job description
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
About the role
SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you will handle escalated cases, troubleshoot complex technical issues, work closely with Tier 3 and engineering teams, and help customers achieve long-term success with SolarWinds products.
This is an ideal opportunity for a support professional who enjoys deep technical problem-solving, customer interaction, and cross-functional collaboration in a fast-paced environment.
What you’ll do
Handle escalated customer support cases that require troubleshooting beyond Tier 1 support.
Analyze complex product and environment issues across SolarWinds network, system, security, and database monitoring solutions.
Partner with Tier 3 support and engineering teams to investigate bugs, document findings, propose workarounds, and improve product quality.
Guide customers through configuration optimization, advanced integrations, and root cause analysis for recurring or critical issues.
Create and maintain technical documentation, knowledge base articles, and internal troubleshooting guides.
Educate customers on product capabilities, best practices, and architectural recommendations.
Collaborate with Product Management, QA, Customer Success, and other internal teams to share insights that improve usability and reduce ticket volume.
Mentor Tier 1 representatives on troubleshooting techniques, product knowledge, and escalation criteria.
Maintain a strong focus on customer satisfaction while balancing responsiveness and resolution efficiency.
What we’re looking for
Bachelor’s degree, diploma, or equivalent experience in Computer Science, Engineering, IT, or a related field.
4+ years of technical support experience, including at least 2 years in a Tier 2 or advanced troubleshooting role.
Strong ability to troubleshoot and resolve complex issues in Windows and Linux/Unix environments.
Experience with SQL and database performance troubleshooting.
Solid understanding of networking protocols and concepts, including SNMP, ARP, DHCP, DNS, and packet analysis.
Experience with infrastructure technologies such as VMware, ServiceNow, IPAM, HPSM, F5, and Cisco hardware.
Experience supporting server applications such as IIS and MSSQL, including log interpretation.
Excellent communication skills, with the ability to explain technical issues clearly to both technical and non-technical audiences.
Strong documentation skills and the ability to turn technical solutions into reusable knowledge assets.
Preferred qualifications
Hands-on experience with SolarWinds NPM, SAM, or similar enterprise monitoring platforms such as Nagios or PRTG.
Exposure to AWS, Azure, or Google Cloud, especially in hybrid monitoring environments.
Certifications such as CCNA, MCSE, VCP, AWS, or Azure.
Experience working in agile, cross-functional environments and contributing product feedback for continuous improvement.
Why join SolarWinds
At SolarWinds, Tier 2 support professionals play a key role in solving high-complexity customer issues, serving as subject matter experts, mentoring frontline teams, and helping drive better product and customer outcomes.
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
How much do Customer Service & Support jobs in North Carolina pay?
Based on 1817 listings with disclosed salaries, most customer service & support jobs in North Carolina pay between $44k–$106k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in North Carolina right now?
There are currently 24,091 open customer service & support positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in North Carolina?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, Allied Universal, Great Clips Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in North Carolina?
Yes — 1124 of the 24091 open customer service & support positions offer remote or hybrid work (541 remote, 583 hybrid).
How do I apply for Customer Service & Support jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in North Carolina