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$22/hr–$26/hr
Full-time
high school, associate degree, bachelor degree
High-Deductible Health Plan, Health Savings Account, Flexible Spending Accounts, Dental Insurance, Vision Insurance, Company paid life insurance
Posted 9d ago
~40 hrs/week
Responsibilities
Provides operational support for consumer, real estate, and commercial loans, including document preparation and workflow monitoring. Manages loan booking, funding, collateral insurance, and escrow accounts while delivering high-quality customer service.
Requirements
Requires a high school diploma and at least 2 years of job-related experience. Preference is given to candidates with degrees and experience in loan origination platforms like Jack Henry-SilverLake or SBA processing.
Full job description
Looking for a career where details matter and every day brings something new? Join The Bank of Elk River as a Loan Processor II and play a vital role in supporting our lending team while helping customers achieve their financial goals. If you're organized, customer-focused, and thrive in a collaborative environment, this could be the perfect opportunity for you. Bring your skills, grow your career, and make an impact with a team that values excellence and service!
At The Bank of Elk River, we believe in the following core values:
We put people first: Our customers, co-workers, and communities inspire us every day. We are dedicated to your success and believe that by building strong relationships, empowering our team to make decisions, and developing genuine connections, we all succeed.
We build trust: Since 1885, trust has been the foundation of our business. Our unwavering commitment to integrity, honesty, and respect guides us today. You can count on us now and in the future.
We pursue excellence: We embrace a culture of innovative thinking and continuous learning. We leverage diverse perspectives through communication and collaboration to deliver relevant progressive solutions that exceed expectations.
We strengthen communities: We are driven to make a positive and lasting impact. By investing financial resources, sharing our expertise, and devoting our time, we strengthen the communities we serve.
SUMMARY
This position works within the Loan Operations Department providing support to the Bank’s loan originators and commercial administrators in document preparation, loan workflow monitoring, and life of loan process management in a variety of loan products including consumer loans, real estate loans, and commercial loans. Providing exceptional customer service to both internal and external customers is key to success in this position.
QUALIFICATIONS
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Supports Commercial Loan Administrators with core system maintenance, commercial loan document preparation, loan booking, and funding activities.
Provides loan operations support on a variety of tasks including, but not limited to, working with participation loans, GAP remittance and bankruptcy tasks.
Monitors collateral insurance, loan exceptions, and property taxes on current loan files.
Prepare paid loans including satisfaction and lien releases.
Provides customer service to support internal and external customer inquiries on payments, loan maintenance, and collateral monitoring.
Creates non-real estate loan documents from application to loan closing and funding along with providing support to the Mortgage Loan Processor.
Maintaining & updating departmental procedures, coordinating team projects and supporting process improvement initiatives.
Establish, maintain, and update escrow accounts including performing escrow analysis and ensuring compliance with both regulatory and company requirements.
Facilitates all post-closing file maintenance.
Processes loan payments made for all customers via online banking.
Scans loan documents into document imaging system and/or performs quality control on scanned documents.
Regular, reliable attendance is required.
EDUCATION/EXPERIENCE
High school diploma or equivalent required.
2+ years of job-related experience required.
Experience with loan origination platforms is preferred, particularly Jack Henry-SilverLake, Abrigo, TruStage, MeridianLink Consumer & MeridianLink Mortgage.
SBA experience preferred but not required.
Two year or four-year degrees preferred.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit and use a computer for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
COMPENSATION
Starting Hourly Range: $22.50-$26.00 per hour
FULL TIME BENEFITS
High-Deductible Health Plan on the 1st of the month following hire date
Health Savings Account on the 1st of the month following hire
Flexible Spending Accounts on the 1st of the month following hire
Dental Insurance on the 1st of the month following hire date
Vision Insurance on the 1st of the month following hire
Company paid life insurance on your date of hire
Supplemental life and AD&D insurance available on your date of hire
Short-term disability insurance paid for by TBER
Long-term disability insurance paid for by TBER
Employee Assistance Program
Well-Being program
Long-term care insurance
Pet Insurance
Employee Stock Ownership Plan (ESOP) after 6 months of service
401(k) Safe Harbor match up to 4% on the 1st of the month after 6 months of service
Account fees waived and discounts on loans at The Bank of Elk River
Discounts through Wellmark Blue365, LifeMart, Carhartt, and Microsoft Office
Gym Membership/Fitness quarterly reimbursement up to $25 each month
Company picnic, Christmas party, and employee appreciation events
Casual dress days
Monday-Friday 8:00AM to 5PM/5:15PM 40 hours weekly
The Bank of Elk River is a family-owned and operated community bank specializing in business and personal services.
Industry
Banking
Company size
51-200 employees
Founded
1885
Headquarters
Elk River, MN
LinkedIn followers
1,515
At The Bank of Elk River, our passion is people. Our customers, community, and colleagues are why we love to come to work every day. When people come together with a shared vision, we know that amazing things happen. We are a company of ambitious, tireless people working together to build a better financial future.
Being in business for 140 years means we know what we are doing, and we do it well. As a 5th-generation, family-owned bank, we constantly challenge ourselves to deliver more meaningful, personalized services. Our customers know our name, and we know generations of business owners. We are committed to making a difference in our customers' lives through our unceasing pursuit of innovation and transcendence.
As the oldest bank in Sherburne County and one of the larger community banks in Minnesota, we are proud to offer individualized service across the northwest metro with state-of-the-art technology and customized solutions for business and personal use. This unique approach is a critical differentiator between The Bank of Elk River and other financial institutions and has led to our steady growth.
HOW WE MAKE A DIFFERENCE
The Bank of Elk River is committed to investing in the communities of the northwest metro. We donate about $100,000 annually and invest in 75 different non-profits, schools, and local programming.
Our dedicated team of 110 bankers also donate their time and talents. Team members serve on city councils, non-profit boards, foundations, and community committees.
If you are looking for a bank that hires the best people and invests locally, consider The Bank of Elk River.
Offices: 630 Main St, Elk River, MN 55330, US · 846 Freeport Ave, Elk Rvier, MN 55330, US · 15800 88th St NE, Otsego, MN 55330, US · 26319 2nd St E, Zimmerman, MN 55398, US
Commercial BankingPersonal BankingSmall Business BankingFinancial ServicesMortgage and Refinancing LoansConstruction LoansDigital BankingCommercial Real EstateSBA Preferred LenderEquipment Financing
How much do Customer Service & Support jobs in Minnesota pay?
Based on 1819 listings with disclosed salaries, most customer service & support jobs in Minnesota pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Minnesota right now?
There are currently 14,909 open customer service & support positions in Minnesota listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Minnesota?
Companies currently hiring include Domino's, Kwik Trip, Inc., Hy-Vee, Inc., Bagel Brands, Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Minnesota?
Yes — 921 of the 14909 open customer service & support positions offer remote or hybrid work (332 remote, 589 hybrid).
How do I apply for Customer Service & Support jobs in Minnesota?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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