Sioux Falls, South Dakota, United States · On-site
Mid level
JOB PURPOSE: Provide comprehensive support for Enterprise and Wholesale Carrier Business customers by monitoring, evaluating, troubleshooting, and performing tasks to support internal and external customers. KEY FUNCTION…
Job Summary: The Senior Manager – Corporate Accounting leads key corporate accounting activities that support accurate, timely, and GAAP-compliant financial reporting. This role oversees the financial close process, bala…
Job Summary: As the Intranet Content Specialist, you will support the effectiveness, governance, and continuous improvement of Midco's intranet by implementing content management, knowledge organization, and governance p…
Skills: Content Management, Information Architecture, Taxonomy, Metadata, Knowledge Management
$1,000 bonus! Home nightly! Seasonal, full-time with the potential for year-round employment. Monday - Friday, 40 hrs/week minimum. Overtime higher through peak summer months. Career advancement with pay increases. Annua…
Laborer - Underground Construction - Grand Forks, ND
Grand Forks, North Dakota, United States · On-site
Entry level
$1,000 bonus! Home nightly! Seasonal, full-time with the potential for year-round employment. Monday - Friday, 40 hrs/week minimum. Overtime higher through peak summer months. Career advancement with pay increases. Annua…
Laborer - Underground Construction - Moose Lake, MN
Hinckley, Minnesota, United States · On-site
$20/hr–$23/hr
Entry level
$1,000 bonus! Home Nightly! Seasonal, full-time with the potential for year-round employment. Monday - Friday, 40 hrs/week minimum. Overtime higher through peak summer months. Career advancement with pay increases. Annua…
Equipment Operator - Underground Construction - Moose Lake, MN
Moose Lake, Minnesota, United States · On-site
$24/hr–$31/hr
Mid level
Local work, home nightly! Midco is hiring Class A CDL Equipment Operators to work out of the Moose Lake, MN area. $24 - $31/hr DOE. Must have experience operating heavy equipment. $1,500 bonus! Seasonal, full-time with t…
Equipment Operator - Underground Construction - Fargo, ND
Fargo, North Dakota, United States · On-site
Mid level
$1,500 bonus! Local work, home nightly! Seasonal, full-time with the potential for year-round employment. Monday - Friday, 40 hrs/week minimum. Overtime higher through peak summer months. Career advancement with pay incr…
Equipment Operator - Underground Construction - Grand Forks, ND
Grand Forks, North Dakota, United States · On-site
Mid level
$1,500 bonus! Local work, home nightly! Seasonal, full-time with the potential for year-round employment. Monday - Friday, 40 hrs/week minimum. Overtime higher through peak summer months. Career advancement with pay incr…
$2,500 hiring bonus! $22 per hour starting pay! No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including q…
Midco is working to connect communities across the Midwest to faster speeds and better services, and as part of the Midco construction team you can play a role in making that happen. As a Construction Coordinator you wil…
Skills: Project management, Construction planning, Fiber network maintenance, Permit coordination, Site surveys
Construction Technician - Seasonal Laborer - Isanti, MN
Isanti, Minnesota, United States · On-site
Entry level
$22.00 per hour! Monday - Friday, 40 hrs/week with the opportunity for OT. Free internet and cable! Holiday pay! Company vehicle and clothing provided. This is a seasonal position working with the Construction department…
Job Summary: As a Dispatch Manager, you will lead and manage dispatch activities, including scheduling work orders, monitoring job jeopardy incidents, supporting business fulfillment projects, and providing advanced trou…
Skills: Dispatch management, Work order scheduling, Troubleshooting, Performance analysis, Team leadership
Garrison Township, Minnesota, United States · On-site
Entry level
$2500 Hiring Bonus! $22.00 per hour starting pay! No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including…
$21.00/hr + $1,000 Seasonal Hiring Bonus! No experience needed • Monday–Friday • 40 hrs/week + OT • Free Internet & TV • Holiday Pay • Company Vehicle & Clothing Provided Have you ever driven around town, spotted those b…
Skills: Underground utility locating, Cable system mapping, Safety compliance, Equipment operation, Field operations
Job Summary: The Strategic Finance Manager will serve as a key leader within the Strategic Finance function, delivering high-impact financial analysis, strategic recommendations, and cross-functional partnerships with th…
Sioux Falls, South Dakota, United States · On-site
Entry level
$21.00/hr + $1,000 Seasonal Hiring Bonus! No experience needed • Monday–Friday • 40 hrs/week + OT • Free Internet & TV • Holiday Pay • Company Vehicle & Clothing Provided Have you ever driven around town, spotted those b…
Sioux Falls, South Dakota, United States · On-site
Mid level
Job Summary: The Accounting Clerk – Capital and Corporate Cards is responsible for supporting daily accounting functions related to capital expenditures and the corporate card program. This role ensures accurate, complia…
Job Summary: The Small Business Account Executive partners with business owners to understand their technology needs and provide creative solutions to drive revenue growth. In this role, you will be responsible for devel…
Skills: Inside Sales, Account Management, Customer Service, CRM Software, Microsoft Office Suite
Central Construction Fiber Optic Tech / Fiber Splicer
Aitkin, Minnesota, United States · On-site
$24/hr–$36/hr
Mid level
This position may require up to 70% travel and can be located out of Aitkin, Isanti, or St. Joseph, MN. Job Summary: As a Central Construction Fiber Optic Technician, you will play a key role in building, splicing, and m…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
high school, professional certificate
Posted 6h ago
~40 hrs/week
Responsibilities
The technician will monitor, evaluate, and troubleshoot multi-service fiber optic networks and enterprise business connections to ensure service availability. They will also coordinate with internal teams and third-party vendors to resolve outages and perform pre-delivery testing for new carrier circuits.
Requirements
Candidates must have at least two years of experience in a NOC, engineering, or network operations role, preferably within the telecommunications industry. A high school diploma or vocational certification is required, along with a commitment to completing specific technical coursework within the first year.
Full job description
JOB PURPOSE:
Provide comprehensive support for Enterprise and Wholesale Carrier Business customers by monitoring, evaluating, troubleshooting, and performing tasks to support internal and external customers.
KEY FUNCTIONS:
Engage in reactive and proactive monitoring of the multi-service fiber optic network and related services, including video, telephone, Internet, and Enterprise IT services, as well as Advanced Enterprise and Wholesale Business services; quickly identify network events, impaired services, or unplanned outages.
Monitor network resources, components, and Enterprise Business connections for performance, equipment failures and/or service outages.
Evaluate network alarm conditions and service outages; follow procedures to validate and classify potential impact.
Identify and document events as they occur, enterrelevant information in Midco's ticketing system.
Perform preliminary troubleshooting per established procedure; document completed troubleshooting and escalate to the appropriate personnel for additional troubleshooting, mitigation, and restoration.
Actively coordinate mitigation and resolution of service outages; assist in troubleshooting and pinpointing service outage components.
Engage and coordinate efforts with third parties and vendors to resolve problems and issues.
Communicate with users, group members, Engineering, Field OPS, Business Customer Care and Management regarding service outages and/or equipment malfunctions; provide regular updates on high priority network events, escalating as necessary.
Review in flight circuit projects prior to turn-up; conduct pre-delivery testing of new carrier circuits and refer any issues to senior NOC or BNE personnel for corrective action.
Participate in coordinated turn-up of new carrier circuits.
Coordinate circuit troubleshooting between Midco and third-party resources to address circuit issues.
Input and review change requests for moderately complex maintenance activity.
Evaluate maintenance notifications and coordinate maintenance windows with other providers, NNIs and internal customer support teams.
Perform pre/post QC checks as part of maintenance activity; review nightly change calendar for potentially high risk or high impacting maintenance.
Perform proactive health checks as part of normal surveillance; document identified issues and coordinate with Field Ops personnel on corrective action.
Generate operational reports such as power supply battery health and transponder state.
Draft, review and update process documentation to ensure all procedures are known.
Train and guide new hires as required.
Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
Maintain regular attendance as required by your position.
ADDITIONALFUNCTIONSANDRESPONSIBILITIES:
Effectively communicate with other departments to handle escalating issues in a timely manner.
Support the mission, vision and values of Midco.
Collaborate effectively with internal and external customers to ensure exceptional service.
Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
Remove obstacles for team members. Encourage creative solutions.
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
Demonstrate business acumen by using data to drive decisions and actions.
Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
finding ways to cut through ambiguous problems.
Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
Actively follow Midco policies and procedures.
Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
High school diploma, or vocational certification in technology field, or equivalent industry work experience required.
Minimum Two years of previous NOC, Engineering, Network Operations, or Business Support experience is required; experience in the telecommunication or cable industry is preferred.
Minimum of two years of internal proprietary methods of service delivery is preferred.
NCTI “Operations Center Technical Support I” course completed or commitment to complete within the first year of employment.
Cisco routing and switching coursework to be completed within the first year in position.
SKILLS AND BACKGROUND
Working knowledge of business networking, including network components, function, and operation; Working knowledge HFC /cable plant components and structure.
Working knowledge of TCP/IP and other Internet protocols as well as experience with tools such as Ping SNMP, SSH, Trace Route, NS Lookup. Exposure to SolarWinds, Wireshark, Zabbix, Grafana etc. is preferred.
Working knowledge of enterprise business and wholesale carrier networking including but not limited to Layer II/Layer III networks, IP routing, VoIP, etc.
Working knowledge of applied routing and switching configurations such as MPLS, VLAN routing, EVC.
Working knowledge of the following specialties: optical transport, routing, cable modem termination system (CMTS), voice, video and wireless.
Demonstrated proficiency in all areas of NOC operations; able to handle moderately complex maintenance and troubleshooting duties.
Working knowledge of network monitoring systems and element monitoring systems.
Demonstrated proficiency in incident and change management process and procedures.
Ability to read and comprehend technical literature.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
The noise level in the work environment is moderate.
Employees may be required to work in excess of40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
The leading Midwest provider for home & business internet & more. Great place for careers. (Happy people work here!)
Industry
Telecommunications
Company size
1,001-5,000 employees
Founded
1931
LinkedIn followers
8,939
Midco® is leading the region as a premier provider of internet, TV, phone, advertising and data center services.
Founded in 1931, Midco serves more than 1 million homes and businesses in more than 400 communities with 1,900 team members across Kansas, Minnesota, North Dakota, South Dakota and Wisconsin
Midco delivers advanced fiber and fixed wireless technology to bridge the digital divide in rural areas – and communities large and small. Visit Midco.com to learn more about Midco, our career opportunities and how our company gives back to the communities we serve.
The leading Midwest provider for home & business internet & more. Great place for careers. (Happy people work here!)
Industry
Telecommunications
Company size
1,001-5,000 employees
Founded
1931
LinkedIn followers
8,939
Midco® is leading the region as a premier provider of internet, TV, phone, advertising and data center services.
Founded in 1931, Midco serves more than 1 million homes and businesses in more than 400 communities with 1,900 team members across Kansas, Minnesota, North Dakota, South Dakota and Wisconsin
Midco delivers advanced fiber and fixed wireless technology to bridge the digital divide in rural areas – and communities large and small. Visit Midco.com to learn more about Midco, our career opportunities and how our company gives back to the communities we serve.