Midway Township, Minnesota, United States · On-site
Entry level
$2500 Hiring Bonus! $22.00 per hour starting pay! No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including…
Sioux Falls, South Dakota, United States · On-site
Mid level
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Construction Technician - Seasonal Laborer - Bismarck, ND
Bismarck, North Dakota, United States · On-site
Entry level
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Skills: Tower Climbing, Fiber Optics, Power Systems, Network Troubleshooting, System Design
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Borgholm Township, Minnesota, United States · On-site
Entry level
$22 per hour starting pay! No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including quarterly bonuses! Fre…
Skills: Technical Troubleshooting, Service Installation, Customer Experience, Problem Solving, Network Repair
$2500 Hiring Bonus! $22.00 per hour starting pay! No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including…
This position can be located in Sioux Falls, SD; Minneapolis, MN; or Fargo, ND. Job Summary: As a Human Resources Business Partner, you will serve as a trusted partner to leaders and teams, supporting the execution of pe…
$2500 Hiring Bonus! $22.00 per hour starting pay! No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including…
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Job Summary: As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments, managing s…
$2,500 hiring bonus! $22 per hour starting pay! No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including q…
$2,500 hiring bonus! $22 per hour starting pay! No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including q…
Skills: Technical Troubleshooting, Service Installation, Customer Experience, Problem Solving, Network Repair
$21.00 per hour starting pay! No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including quarterly bonuses! …
Skills: Technical Troubleshooting, Service Installation, Customer Experience, Problem Solving, Network Repair
$21.00 per hour starting pay! No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including quarterly bonuses! …
Skills: Technical Troubleshooting, Service Installation, Customer Experience, Problem Solving, Network Repair
Sioux Falls, South Dakota, United States · On-site
Senior
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Full-time
high school
Hiring Bonus, Paid Training, Quarterly Bonuses, Free and Discounted Fiber Internet, Free and Discounted Cable TV, Company Vehicle
Posted 15d ago
~40 hrs/week
Responsibilities
Install, maintain, and troubleshoot voice, video, and data services for residential and business customers. Act as a technical liaison to ensure optimal network performance and a high-quality customer experience.
Requirements
Requires a high school diploma or GED and a valid driver's license with a clean driving record. Must be able to perform physically demanding tasks, including climbing ladders and lifting up to 80 lbs.
Full job description
$2500 Hiring Bonus! $22.00 per hour starting pay! No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including quarterly bonuses! Free and discounted fiber internet & cable tv. Competitive pay and benefits. Company vehicle, clothing and tools provided.
Field Techs are the face of Midco working with cutting edge technology to create a great customer experience. They work with our customers to ensure they receive the best value for their needs. If you consider yourself a problem-solving pro who enjoys interacting with people, this is the ideal role for you.
This position can be located within 30 miles of Duluth or Hermantown, MN.
Job Summary:
As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments, managing service installations and disconnections, and repairing network issues for both residential and business customers. You will work with cutting-edge technology to deliver exceptional customer experiences and ensure customers receive the best value for their needs. If you enjoy problem-solving and interacting with people, this role is perfect for you.
Responsibilities:
Conduct accurate and comprehensive technical evaluations of commercial properties for service feasibility, providing an assessment of internal costs.
Perform installation tasks, including voice, video, and data installations, as well as service changes and disconnects, in both customer homes and business locations.
Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage issues, and ensure optimal signal levels and picture quality on all television sets.
Act as a proactive liaison between Field Operations and Business Services to ensure exceptional customer satisfaction.
Promote Midco’s services and educate customers on their proper use, including adding additional services, accessing online help, understanding channel lineups, and using equipment correctly.
Offer technical support and guidance to key internal stakeholders, particularly regarding network extensions and bury drop requirement
Ensure a positive customer experience by delivering high-quality service, promptly addressing concerns, and effectively handling challenging situations under pressure.
Log all required information on work orders, surveys, and referrals to ensure customer interactions and requests are properly addressed.
Mentor and train other team members as required, and cross-train on additional services to meet customer demand.
Maintain a clean environment by clearing all debris and materials upon completion of service request.
Perform on-call duties as required.
Demonstrate knowledge of Midco’s safety program by enforcing safety rules and procedures, wearing appropriate safety apparel (e.g., hard hats, safety vests, OSHA-approved boots), and operating all equipment safely.
Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure regular maintenance and repairs are conducted as scheduled to uphold a professional image.
Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
Maintain reliable and predictable attendance as required by the position.
Perform other duties as assigned.
Required Qualifications:
High School diploma or equivalent (GED).
Must possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past five years will result in disqualification from employment in this position.
Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply principles in all aspects of work.
Preferred Qualifications:
Previous experience in a customer-facing environment is a plus. Comprehensive on-the-job training will be provided.
Work Environment:
In-person visits to a customer’s home or place of business are common. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, and navigating hallways and buildings.
The noise level in the work environment is moderate to loud.
Frequent exposure to outside weather conditions.
Occasional exposure to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
May be required to work in excess of 40 hours per week and outside normal business hours, such as holidays, evenings, and weekends, as business demands.
Must be prepared to travel on short notice and work extended, flexible hours.
Physical Demands:
Be able to safely use a ladder rated for a maximum load of 375 lbs., including the combined weight of the individual, fall protection equipment, and any tools being carried.
Required to reach with hands and arms, stoop, kneel, or crouch.
Must lift and carry loads up to 80 lbs. and separately handle a 75 lbs. ladder.
Must be able to climb poles, ladders, bucket trucks, and other structures with proper fall protection equipment, adhering to the manufacturer's capacity for all equipment.
Must be able to work from elevated heights (bucket trucks, aerial lifts) and in tight spaces such as attics and crawlspaces.
Bucket trucks have a maximum load capacity ranging from 300 to 400 lbs. based on the manufacturer's specifications for each vehicle. Team members certified for bucket truck use are responsible for being aware of and adhering to these maximum load requirements.
Mental Demands:
Ability to understand, follow, and execute both routine and non-routine verbal and written instructions.
Proficient in understanding problems and collaborating with others to find alternative solutions.
Ability to adapt to changing circumstances and remain flexible in a dynamic work environment.
Keen attention to detail to ensure accuracy and quality in all aspects of operations.
Related keywords
Fiber InternetCable TVCPESignal LeakageNetwork ExtensionsBury DropOSHAFirst Time Right CertificationBucket TrucksAerial LiftsTechnical EvaluationsField Operations
The leading Midwest provider for home & business internet & more. Great place for careers. (Happy people work here!)
Industry
Telecommunications
Company size
1,001-5,000 employees
Founded
1931
LinkedIn followers
8,868
Midco® is leading the region as a premier provider of internet, TV, phone, advertising and data center services.
Founded in 1931, Midco serves more than 1 million homes and businesses in more than 400 communities with 1,900 team members across Kansas, Minnesota, North Dakota, South Dakota and Wisconsin
Midco delivers advanced fiber and fixed wireless technology to bridge the digital divide in rural areas – and communities large and small. Visit Midco.com to learn more about Midco, our career opportunities and how our company gives back to the communities we serve.
The leading Midwest provider for home & business internet & more. Great place for careers. (Happy people work here!)
Industry
Telecommunications
Company size
1,001-5,000 employees
Founded
1931
LinkedIn followers
8,868
Midco® is leading the region as a premier provider of internet, TV, phone, advertising and data center services.
Founded in 1931, Midco serves more than 1 million homes and businesses in more than 400 communities with 1,900 team members across Kansas, Minnesota, North Dakota, South Dakota and Wisconsin
Midco delivers advanced fiber and fixed wireless technology to bridge the digital divide in rural areas – and communities large and small. Visit Midco.com to learn more about Midco, our career opportunities and how our company gives back to the communities we serve.