Customer Service & Support Jobs in Plymouth, MN (Now Hiring) — 8 open

WHO WE ARE:
TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members’ financial well-being. Founded by teachers in 1939, TruStone Financial has since grown to the second-largest credit union in Minnesota and our 550+ employees serve more than 200,000 members across 23 locations in Minnesota and Wisconsin. Our vision is to create exceptional financial experiences, and to do that we need our exceptional people! Join our growing team and help us deliver on our mission to engage, educate and inspire our members to achieve lifelong financial well-being.

WHAT YOU’LL DO:
Develop and maintain a TruStone Home Mortgage customer referral base of Realtors, Builders, Financial Service Providers, and Consumers. Provide professional expertise in promoting and originating first mortgage lien loans that meet portfolio and investor guidelines. Build rapport and provides quality customer service for external customers. This position is responsible for growing the TruStone Home Mortgage customer base outside of the TruStone Financial Credit Union Network.

WHAT YOU’LL BRING:
Availability to work 40 hours per week Monday through Friday between the hours of 8:00am - 5:00pm at our Plymouth Corporate Office or Blaine branch location; non-exempt.

In addition:

• Bachelor’s Degree in Finance, Business Administration or a related field, or four years of equivalent work experience in the mortgage lending field.  
• Three years of experience in mortgage lending, finance or real estate related field.
• One year of experience and proven success at developing consistent business by networking.
• Thorough knowledge of Fannie Mae, FHA, USDA and VA Lending. 
• A valid state driver’s license.
• Knowledge of mortgage products and underwriting guidelines, and regulatory requirements.
• Excellent oral and written communication skills.
• A high level of business acumen with the ability to develop strong relationships with borrowers, realtors, builders, financial services providers and customers by networking outside TruStone Financial Credit Union. 
• Ability to identify and facilitate change in a deadline driven, highly regulated environment.
• Competency in basic math skills such as calculating interest and mortgage payments. 
• Ability to work with and balance data in a variety of loan systems.
• Required to be compliant with the terms and conditions outlined in TruStone Financial’s SAFE Act Policy, which includes the submission of fingerprints, the successful completion of an FBI background check and maintaining current and compliant registration in Nationwide Mortgage Licensing System (NMLS).
• Compliance with the Bank Secrecy Act and all its provisions.
• Ability to pass a pre-employment drug test and various background checks.
• Regular and reliable attendance at the workplace.

WHAT WE OFFER:
The base rate for this position is 11.54 per hour, or approximately $24,000 per year, with production incentives where the annual pay range (base wages + production incentives) could reasonably range from $40,000 - $250,000+ annually. In addition, we offer: 

• Competitive pay and incentive programs for all positions.
• Health insurance with the ability to choose which plan option is best for you – a Traditional Health Plan or Health Savings Plan.
• Affordable dental and vision insurance coverage.
• Earn 22 days of paid time off annually for full-time employees with an equivalent accrual for part-time employees – and, the longer your tenure, the more PTO you’ll have to enjoy.
• 10+ paid holidays each year.
• Up to 16 hours of paid time annually to volunteer for organizations you are passionate about.
• 401(k) with 50% employer match on the first 6% you contribute – plus, after one year of service, an additional 3% safe harbor employer contribution that is immediately 100% vested regardless if you are contributing or not.
• Eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account.
• Employer-paid Short Term and Long Term Disability benefits.
• Employer-provided life insurance up to 2.5x your base salary with the option to purchase additional coverage for yourself, spouse and eligible dependents. 
• Reimbursement for higher education expenses of up to $5,250 per calendar year (including tuition, books and activity fees). 
• Career development opportunities – including our STEP job shadow program, TruStone Academy certification courses, Mentorship Program and more.
• Special employee discounts when you join TruStone Financial as a credit union member.
• Employee activities, events, discounts, and many other great benefits and perks!

TruStone Financial Credit Union is an Affirmative Action and Equal Opportunity Employer of Protected Veterans, Individuals with Disabilities and all Protected Classes.