Plymouth, Minnesota, United States · On-site
Description As a well-established, growth-oriented commercial HVAC and plumbing contractor we are seeking an experienced and driven Service Coordination supervisor to lead our service coordination team and strengthen the…
Skills: Service Coordination, Dispatching, Team Leadership, Performance Management, Operational Problem Solving
Plymouth, Minnesota, United States • On-site
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Lead the service coordination team by managing scheduling, dispatching, and customer experience for HVAC and plumbing services. Act as a problem-solver to optimize operational processes and serve as an escalation point for complex scheduling and customer issues.
Requires experience in service coordination or dispatching, preferably within commercial HVAC or plumbing trades. Candidates must have a proven track record of leading teams and a mindset focused on improving messy operational processes.
Description
As a well-established, growth-oriented commercial HVAC and plumbing contractor we are seeking an experienced and driven Service Coordination supervisor to lead our service coordination team and strengthen the connection between coordination, customers, field operations, sales, and the rest of the company. This role directly manages our Service Coordinators and owns the day-to-day performance of the coordination function – scheduling, dispatching, communication, and customer experience. Just as importantly, this person will be a problem-solver: identifying and resolving operational issues where service coordination intersects with other departments and company processes, and building better ways of working as we grow.
· Directly manage, coach, and develop the Service Coordinator team, including workload balancing, performance feedback, and professional development.
· Own onboarding and training for new coordinators, and help develop and maintain documented processes so coverage never depends on a single person.
· Serve as escalation point for scheduling conflicts, customer concerns, and urgent service issues that coordinators can’t resolve on their own.
· Oversee daily dispatching, work order creation, scheduling, and communication across the HVAC and plumbing service teams.
· Assist with after-hours service requests as needed and when able.
· Provide hands-on backup for coordinator duties during absences, peak periods, or vacancies.
· Partner with service sales and field leadership to prioritize schedules and align coordination practices with customer commitments.
· Champion clear, structured communication between the office and the field, including expectations for technician notes and customer updates.
Requirements
· Experience in service coordination, dispatching, or service operations. Ideally in commercial HVAC, plumbing, or a related trade.
· Prior experience leading or mentoring a team, with a track record of developing people and holding a high standard.
· A fix-first mindset – comfortable digging into a messy process, finding the root cause, and building a better way.
· Strong organizational skills and the ability to stay calm and decisive under pressure.
· Excellent Communication and interpersonal abilities, with sensitivity to how messaging lands with field technicians, office staff, and customers.
· Familiarity with work order, dispatching, and field service management systems.
· Medical, Dental, and Vision Insurance
· 401(k)
· PTO and Paid Holidays
· Long-Term Disability
· Life Insurance
At Modern Heating & Air Conditioning, our customers are our top priority, always!
A Trusted Team of HVAC Experts Serving Your Home or Business Modern Heating & Air Conditioning, LLC is a fully licensed local heating and air conditioning services company in Southern Connecticut. Our team provides expert residential and commercial HVAC services, including repairs, maintenance, installation, and replacement of both heating and air conditioning systems, indoor air quality solutions, and more. Our highly trained team of indoor comfort experts takes pride in offering both premium-quality HVAC equipment and customer service unmatched in excellence in Milford, CT and throughout Fairfield and New Haven counties. Whatever type of issue you’re having in your home or business, we are available to take care of the indoor comfort needs of our customers. Our team offers 24/7 emergency services because sometimes major issues can happen outside regular business hours. We also offer a Preferred Customer Program that helps our most loyal customers save money on their services and take full advantage of the benefits of choosing Modern Heating & Air Conditioning, LLC as their go-to HVAC contractor!
Offices: 1015 Bridgeport Ave, Suite D, Milford, Connecticut 06460, US
At Modern Heating & Air Conditioning, our customers are our top priority, always!
A Trusted Team of HVAC Experts Serving Your Home or Business Modern Heating & Air Conditioning, LLC is a fully licensed local heating and air conditioning services company in Southern Connecticut. Our team provides expert residential and commercial HVAC services, including repairs, maintenance, installation, and replacement of both heating and air conditioning systems, indoor air quality solutions, and more. Our highly trained team of indoor comfort experts takes pride in offering both premium-quality HVAC equipment and customer service unmatched in excellence in Milford, CT and throughout Fairfield and New Haven counties. Whatever type of issue you’re having in your home or business, we are available to take care of the indoor comfort needs of our customers. Our team offers 24/7 emergency services because sometimes major issues can happen outside regular business hours. We also offer a Preferred Customer Program that helps our most loyal customers save money on their services and take full advantage of the benefits of choosing Modern Heating & Air Conditioning, LLC as their go-to HVAC contractor!
Offices: 1015 Bridgeport Ave, Suite D, Milford, Connecticut 06460, US
