Job Overview Dual job role of Patient Registration and ER Health Unit Coordinator. Casual Position- Picking up a minimum of 40 hours per monthly schedule: days, evenings, overnights, weekends and holidays. As part of Rev…
Skills: Patient Registration, Insurance Verification, Revenue Cycle Management, Epic, Microsoft Office Suite
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This dual role manages patient registration and ER Health Unit Coordination, focusing on accurate demographic data collection and insurance verification. It also involves coordinating communication between providers and staff to facilitate care progression for ED and inpatients.
Requirements
Requires 2 years of experience in customer service or healthcare revenue cycle, with specific experience in patient collections in a medical setting. Proficiency in EPIC and Microsoft Office Suite is essential.
Full job description
Job Overview
Dual job role of Patient Registration and ER Health Unit Coordinator.
Casual Position- Picking up a minimum of 40 hours per monthly schedule: days, evenings, overnights, weekends and holidays.
As part of Revenue Cycle Management, this position is responsible for creating a positive first impression of M Health Fairview and ensuring an exceptional experience is achieved while interacting closely with patients, families, and other internal and external stakeholders in a highly organized and professional manner. This position must utilize effective interpersonal skills to gather patient demographic for a complete and accurate registration, identifies insurance, gathers benefits, communicates and collects patient's financial obligations. Also coordinates communication between unit-based staff, providers, other departments, and transcription of orders to help to facilitate care progression of ED and Inpatients. Individuals in this role are expected to demonstrate the M Health Fairview commitments (Integrity, Service, Compassion, Innovation and Dignity) along with critical thinking skills, a strong work ethic and flexibility.
Responsibilities
Interview patients to obtain and document accurate patient demographic and insurance information in the medical record. Provide on-site in person scheduling.
Use insurance knowledge and resources to accurately code insurance and verify eligibility using online, web-based or phone systems to ensure accuracy and expedite payment.
Perform check-in process including collection of co-pays, signatures on forms, scanning insurance cards and/or IDs and provide patient with any notices according to regulatory requirements. Support price transparency through patient education and collection on estimated financial responsibilities and refer patient to financial assistance/counseling resources as appropriate.
Help facilitate transfers to units or other facilities, place ED and Inpatient provider orders, coordinate phone consults for providers; assists in the communication and documentation of emergency codes on the units.
Interact with patients and families in challenging and unique situations that may require de-escalation skills.
Manage daily worklists and/or work queues and resolve assigned tasks in a timely, accurate, and efficient manner. Assist mentoring new staff.
Confirm insurance benefits for services including coverage limitations, referral or authorization requirements and patient liabilities.
Provide proactive price estimates and communicate to patient to help them understand their financial responsibilities and collect. Inform patient of gaps in coverage, educate patient on available options, and refer to financial counseling for assistance.
Prepare and communicate/deliver notices of non-coverage to patients (ex: HINN, ABN, waiver, Medicare lifetime reserve days).
Follow up with payers on active authorized referral requests to verify determination or payer step in determination process.
Required Qualifications
2 years combination of customer service, other position in healthcare revenue cycle or
experience in an equivalent level 1 position.
Demonstrate the ability to perform accurately and efficiently in EPIC, Microsoft Office Suite, and other computer programs.
Patient collections experience in a medical setting.
Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are essential.
Ability to work independently and in a team environment.
Preferred Qualifications
Post Secondary Education
Experience being a subject matter expert and demonstrated willingness to support team questions.
Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract
Compensation Disclaimer
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Related keywords
EpicRevenue Cycle ManagementPatient AccessHealth Unit CoordinatorInsurance EligibilityCo-paysPrice TransparencyMedical RecordsHINNABNMedicarePatient DemographicsHealthcare AdministrationERInpatient Care
Fairview Health Services is Minnesota’s choice for healthcare. We’re an industry-leading, award-winning, nonprofit offering a full network of healthcare services. Our broad network is designed to be ready for our patients’ every need, while delivering quality care with compassion.
Our care portfolio includes community hospitals, academic hospitals, primary and specialty care clinics, senior facilities, facilitated living centers, rehabilitation centers, home health care services, counseling, pharmacies and benefit management services.
We’re built on a tradition of compassionate care. This is our home, and our patients are our neighbors. We’re here to heal, we’re here for you.
We are part of M Health Fairview, an expanded academic health system that represents a collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The partnership combines the university’s deep history of clinical innovation and training with Fairview’s extensive roots in community medicine.
Together, we’re expanding access to world-class, patient-centered care through our 10 hospitals, 60 primary care clinics, specialty clinics, pharmacies, home care, hospice, and medical transportation service.
Fairview also operates the Ebenezer senior living communities and offers Employer Solutions such as EAP and pharmacy benefit management.
Search for jobs and apply at https://www.fairview.org/careers.
Offices: 2450 Riverside Ave, Minneapolis, MN 55454, US
HealthcareHospitalPrimary Care ClinicHealth SystemSpecialty ClinicChildren's HospitalSenior LivingUrgent CareMental health careand Nonprofit
How many Customer Service & Support jobs are open in Woodbury, MN right now?
There are currently 225 open customer service & support positions in Woodbury, MN listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Woodbury, MN?
Companies currently hiring include Bass Pro Shops, DICK'S Sporting Goods, CVS Health, Domino's, Bagel Brands, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Woodbury, MN?
Yes — 6 of the 225 open customer service & support positions offer remote or hybrid work (1 remote, 5 hybrid).
How do I apply for Customer Service & Support jobs in Woodbury, MN?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.