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Full-time
high school
Medical insurance, Dental insurance, Vision insurance, 401(k) retirement plan with company match, 15 paid holidays, Vacation time
Posted 1h ago
~40 hrs/week
Responsibilities
The Service Coordinator manages the authorization and delivery of chore services for clients in compliance with Minnesota DHS waiver requirements. This includes coordinating with vendors, maintaining accurate records in Salesforce, and serving as the primary contact for case managers and clients.
Requirements
A high school diploma or equivalent is required, along with strong communication skills and the ability to manage multiple priorities. Experience in human services or familiarity with Minnesota Medicaid waivers is preferred.
Full job description
Description
The Service Coordinator plays a key role in ensuring individuals receive authorized services smoothly, respectfully, and in compliance with Minnesota DHS waiver requirements. Serving as the primary point of contact for case managers, clients, and vendors (as applicable), this role relies heavily on clear communication, relationship-building, and problem-solving to coordinate referred services based on approved Service Agreements. Service Coordinators are expected to interact with empathy, professionalism, and sound judgment while navigating complex or sensitive situations. This role manages assigned cases or shared service queues, maintains accurate records in Salesforce, monitors service status and thresholds, and collaborates closely with internal teams to support consistent, compliant service delivery.
Responsibilities:
Chore Services
Service Coordination & Compliance
Coordinate services that have been referred and authorized through approved Service Agreements.
Interpret Service Agreements to start, stop, adjust, or hold services in compliance with DHS waiver rules.
Monitor service status and thresholds and communicate changes to case managers, clients, and vendors as appropriate.
Ensure services are delivered in alignment with authorization, timelines, and compliance requirements.
Collaborate with Billing to support resolution of denied claims when corrections are needed by case managers or service documentation.
Support accurate billing by ensuring services align with authorizations.
Relationship Management & Communication
Serve as the primary point of contact for case managers, clients, and vendors (program dependent).
Communicate clearly and professionally via phone, email, and documentation.
Relay information accurately and make informed coordination decisions based on waiver rules and internal guidance.
Escalate complex or sensitive situations to Managers as appropriate.
Systems & Documentation
Maintain accurate and up-to-date client records in Salesforce.
Enter, update, and track service-related information consistently.
Run routine reports to support coordination and oversight.
Department Specific Responsibilities:
Chore Service Coordination
Coordinate chore services for assigned client caseloads based on approved Service Agreements.
Work with vendors to obtain quotes and coordinate services that align with client needs and authorized budgets.
Communicate service schedules, changes, and holds to vendors, clients, and case managers.
Maintain consistent oversight of assigned cases and service timelines.
Identify and initiate onboarding of chore vendors as needed.
Maintain vendor relationships to support consistent service delivery.
Ensure services meet authorization, compliance, and documentation requirements.
Other Duties as Assigned
Perform other duties as assigned to support organizational needs.
Benefits:
Medical, dental, and vision insurance
401(k) retirement plan with company match
15 paid holidays (13 set holidays and 2 floating holidays)
Vacation time accrued at 12 days per year
16 Hours of paid Volunteer Time annually
Minnesota Earned Sick and Safe Time (ESST), in accordance with state requirements
Minnesota Paid Family & Medical Leave (PFML), in accordance with state requirements
Consistent weekday schedule
Opportunities for professional growth and development
Purpose-driven work supporting individuals and families in our community
Requirements
Required:
High school diploma or equivalent.
Strong verbal and written communication skills.
Ability to manage multiple tasks, deadlines, and priorities in a fast-paced environment.
Ability to interpret Service Agreements and follow DHS waiver rules.
Comfort working in systems such as Salesforce, Excel, and SharePoint (training provided).
Strong attention to detail and documentation accuracy.
Ability to work independently while collaborating with internal teams.
Must pass a background check.
Preferred:
Experience in service coordination, case management support, or human services.
Familiarity with Minnesota Medicaid waivers or government-funded programs.
Salesforce experience.
Other Requirements:
High level of integrity, discretion, and professionalism.
Ability to manage multiple priorities, meet deadlines, and adapt to evolving organizational needs.
Other Requirements:
High level of integrity, discretion, and professionalism.
Ability to manage multiple priorities, meet deadlines, and adapt to evolving organizational needs.
Accessibility Services | Communication Services | Services Coordination
Industry
Non-profit Organizations
Company size
11-50 employees
Founded
1954
Headquarters
Waite Park, Minnesota
LinkedIn followers
522
ConnectAbility of MN
Inclusive Community | All Disabilities | Assistive Technology | Empowerment
ConnectAbility of MN Partners to provide integrated services & programs to empower people with physical or invisible barriers to achieve their potential. We provide home modifications and assistive technology so people can live at home, age in place, and live their best life.
Since 1954, our organization has been serving our community by empowering people to live their best lives. ConnectAbility of MN serves all ages of people living with a disability. ConnectAbility of MN may enable a Senior with dementia to stay safely in their home instead of a care facility, help a Veteran return to work by automating a home office, advocate for children in schools and empower adolescents as they transition to adulthood to be self advocates.
Disabilities, both invisible and physical, affect everyone in the community. ConnectAbility of MN is passionate about equal rights for all, especially those who are meeting the challenges of living with a disability in Minnesota.
ConnectAbility of MN collaborates with existing partners in a deliberate effort to avoid duplication of services wherever possible. This approach supports businesses while utilizing existing resources in each community we serve.
Offices: 2901 3rd Street South, Waite Park, Minnesota 56387, US
How many Customer Service & Support jobs are open in Duluth, MN right now?
There are currently 329 open customer service & support positions in Duluth, MN listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Duluth, MN?
Companies currently hiring include Essentia Health, Domino's, Bagel Brands, Bass Pro Shops, Baseline Fitness, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Duluth, MN?
Yes — 17 of the 329 open customer service & support positions offer remote or hybrid work (11 remote, 6 hybrid).
How do I apply for Customer Service & Support jobs in Duluth, MN?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.