Customer Service & Support Jobs in Massachusetts (Now Hiring) — 15,663 open — Page 78

We are a 716-bed independent academic medical center. We are the community's major referral hospital, and we provide a wide range of services, including:

• Cancer care

• Critical care medicine

• Digestive disorder care

• Heart and vascular disease care

• Laboratory services

• Neurological disorders

• Obstetrics and gynecology care

• And care for many other injuries, illnesses, and conditions

• Ranked among highest performing hospitals nationally by U.S. News & World Report

• Among only 1% of hospitals to be recognized by Magnet® 4 consecutive times

• Named a top 50 cardiovascular hospital by Watson Health

SCHEDULE:

• Part time 16 hour/week

• Night (3rd) shift

• Every 3rd weekend coverage

• Rotating holidays

LOCATION:

• Baystate Medical Center

• Springfield, MA

Summary:

Under the supervision of the radiologic technologist, this position is responsible for assisting the technologists, residents, and radiology attendings in exam rooms, and with guided interventional procedures. This position also calls patients from the waiting room into the changing area as well as prepares/explains the procedure to the patient according to departmental and hospital procedure. The technical assistant performs a variety of patient care and clerical duties, while aiding patients, technologists, and radiologists. The technical assistant demonstrates excellent communication skills and effectively works with all staff.

Job Responsibilities:

1) Managing the Patient Experience:

Greets patients promptly in warm, friendly manner demonstrating appropriate amount of interest or concern. Smile, make eye contact, use welcoming language (hello, welcome, how can I help you today). Gather and/or verify patient demographics as needed.

Hospitality:

Maintain a clean patient and working space. Direct patient and family members to restrooms and other amenities. Check to see if there is any other way you can assist. Employees at this level are developing their skills and understanding of needs of the patients and their families or caregivers.

2) Practices the BH operating principles of Trust, Respect, Integrity, Collaboration and Communication.

3) Maintains patient confidentiality consistent with hospital policy.

4) Knowledge of lifting mechanics and proper moving techniques. Is responsible for assisting in the transfer of patients on and off stretchers, beds, wheelchairs, and other as needed.

5) Technical assistant will keep patients informed of wait times, assisting and accompanying patients where possible, and as appropriate.

6) Performs terminal cleaning, and surface cleaning in accordance with the hospitals infection control practices and policies.

7) Observes all health and safety requirements including body substance precautions.

8) Assist patients as needed to bathroom or with urinal or bedpan.

9) Participates in department and team projects as requested and communicates effectively with team and patients.

10) Is skilled in handling transport, lifting, sliding, oxygen tanks, and IV poles as needed.

11) Is skilled in the use of all necessary computer software such as, but not limited to, Teletracking, Safety and Injury Reporting (SRS), Cerner, Radnet, Synapse, etc.

12) Assists with supplies and inventory. Properly puts stock away, as well as fills and empties laundry bins as needed.

13) Maintains yearly In service validations. Attends departmental staff meetings.

Minimum Requirements:

1) High school diploma or equivalent

2) BLS certification from AHA is required within 30 days of hire

Preferred Work Experience:

1) Medical Terminology and previous patient care

Skills and Competencies:

1) Excellent verbal communication and computer skills

2) Exceptional customer service skills

3) Knowledge of lifting mechanics

Education:

GED or HiSET (Required)

Certifications:

Basic Cardiac Life Support - American Heart AssociationAmerican Heart AssociationAmerican Heart Association, Certified Medical Assistant - OtherOtherOther, Certified Nurse Aide - OtherOtherOther, Emergency Medical Technician (EMT) - Basic - National Registry of Emergency Medical TechniciansNational Registry of Emergency Medical TechniciansNational Registry of Emergency Medical Technicians

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$17.98 - $20.68 - $24.12

Equal Employment Opportunity Employer