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Full-time
high school, associate degree
Posted 21d ago
~40 hrs/week
Responsibilities
Acts as the primary point of contact for the service line, managing incoming calls and directing them to appropriate personnel. Responsible for documenting interactions in electronic medical records and providing general clerical support to management.
Requirements
Requires a high school diploma and 1-3 years of medical front office or administrative experience. Proficiency in Microsoft Office and the ability to maintain patient confidentiality are essential.
Full job description
Description
Notre Dame Health Care- At Home DivisionAdministrative AssistantFull-Time (40 hours) Days
The Administrative Assistant, working under the direction of the Business Office Manager, serves as the primary point of contact for individuals calling the Notre Dame at Home service line, and is responsible for delivering a warm, compassionate, and professional first impression. The Administrative Assistant is expected to possess a thorough understanding of the organization and its services, and be able to provide clear, concise information to callers when appropriate.
Key responsibilities include:
managing incoming calls by identifying the purpose, directing callers to the appropriate personnel or department.
accurately documenting interactions in the electronic medical record.
Additional duties include:
distributing mail, scanning and faxing documents
providing general clerical support to the management team as needed.
Requirements
· High school diploma or equivalent required; associates degree preferred
· Basic to intermediate computer skills using Microsoft Office (Word, Excel, Outlook) required
· 1-3 years of medical front office or administrative experience required
Accuracy – Ability to perform work accurately and thoroughly.
Communication – Ability to communicate effectively verbally and in writing.
Computer Skills – Proficient ability to use a computer and electronic medical record.
Confidentiality – Maintain patient, team member, and employer confidentiality.
Customer Service Oriented – Friendly, cheerful, and helpful to patients and others. Ability to meet patients and others needs while following office policies and procedures.
Detail Oriented – Ability to pay attention to the minute details of a project or task.
Flexibility – Ability to adapt easily to changing conditions and work responsibilities.
Multi-tasking – Ability to handle more than one task at the same time.
Positivity – Display a positive attitude and is a positive agent for change.
Teamwork – Work as part of a team and collaborate with co-workers.
Work Hours and General Expectations:
Typical workday hours are Monday through Friday from 8:30 AM to 5:00PM. Employee within this position not expected to work paid holidays.
PM17
Related keywords
Hospice CarePalliative CareMedical Front OfficeElectronic Medical RecordMicrosoft WordMicrosoft ExcelMicrosoft OutlookAdministrative SupportPatient ConfidentialityHealthcare Administration
Over 30 years of excellence and compassionate care.
Industry
Hospitals and Health Care
Company size
201-500 employees
Founded
1900
Headquarters
Worcester, MA
LinkedIn followers
583
As one of Worcester’s largest health care organizations, Notre Dame Health Care offers a wide range of services, including Assisted Living; Long-Term Care; Post-Acute Skilled Nursing and Rehabilitation; Adult, Pediatric and Perinatal Palliative Care; and Adult and Pediatric Hospice Care.
We're always looking for the very best people to join us at all levels of the organization. Visit our website to browse our current openings, or stop by our campus to fill out an application.
We can't wait to hear from you!
Offices: 555 Plantation Street, Worcester, MA 01605, US
How much do Customer Service & Support jobs in Massachusetts pay?
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