Senior Claim Representative Sharing Economy - Accident and Health (Hybrid)
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Assoc Patient Access Rep-Integrative Medicine Westfield
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$69k–$102k/yr
Full-time
bachelor degree
Medical insurance, Dental insurance, Vision insurance, Paid time off, 401(k) savings, Annual contributions up to 12% of annual salary
Posted 21d ago
~40 hrs/week
Responsibilities
The role involves handling and resolving complex, high-exposure specialty claims by investigating coverage, assessing liability, and determining damages. Responsibilities include managing internal and external resources, establishing reserves, and negotiating claim settlements within authority levels.
Requirements
Candidates must have a bachelor's degree or equivalent experience and 2-6 years of progressively complex specialty claims experience. Desired expertise includes Bodily Injury resolution as well as UIM, UM, PIP, or MedPay experience.
Full job description
Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.
Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.
Who we are
At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.
Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.
The opportunity
We currently have an opportunity for a Senior Claim Representative to join our sharing economy - Accident and Health team based in our Canton, MA; Denver, CO or Plymouth, MN offices on a hybrid schedule. This position handles and resolves more complex and higher exposure specialty claims. Some of the Senior Claim Representative responsibilities include but are not limited to:
Makes timely and appropriate contacts, determines and completes appropriate level of investigation to make determination of coverage, assess liability and determine damages. Takes a recorded statement from all parties involved in the claim when appropriate for the type of claim being handled.
Determines exposure, establishes adequate reserves and makes timely adjustments as required.
Assigns and directs activities of internal and external resources as required; including independent adjusters and appraisers. Determines whether additional evidence is required including but not limited to accident reports, accident scene reconstructions, witness statements, police reports, expert opinion, etc. Identifies questionable claims and consults with SIU for further direction as appropriate.
Determines settlement value of the loss and negotiates proper settlement of claims within authority. Provides recommendations for settlement and disposition of claims exceeding authority level.
Stays abreast of state license requirements and participates in continuing education as required.
The expertise you bring
Bachelor’s degree or equivalent experience required.
Minimum 2-6 years of progressively complex specialty claims experience.
UIM and UM experience desired.
PIP or MedPay experience desired.
Bodily Injury Claim Resolution.
Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $69,000 - $98,000, based on the factors aforementioned. For candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $88,000 - $102,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:
Comprehensive medical, dental and vision insurance with no waiting period
Competitive paid time off programs
401(k) savings and annual contributions of up to 12% of annual salary
Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits
This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.
Why choose Intact
We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.
Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.
Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.
Check out our Glassdoor reviews to see why people love working for Intact!
Our promise to you
Our Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.
In return, we promise you support, opportunities and performance-led financial rewards in a flexible work environment where you can:
Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.
About Intact
At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.
We are here to help people, businesses and society prosper in good times and be resilient in bad times. This is our purpose and the foundation of our company – it drives everything we do and gives meaning to our work.
At Intact Insurance Specialty Solutions, we’re redefining what it means to be a modern specialty insurer. As part of a global family, we have a bold ambition to be the most respected, deliver the best service, and outperform across all the regions we serve. We’re built on deep expertise, driven by values, and focused on progress.
Offices: 605 Highway 169 N, Plymouth, Minnesota 55441, US
Accident & HealthCommercial and Contract SuretyEntertainmentEnvironmentalInland MarineFinancial & Professional LinesOcean MarineRenewable EnergySpecialty PropertyTrade Credit
How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2704 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$121k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Massachusetts right now?
There are currently 17,618 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Albertsons Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Massachusetts?
Yes — 1396 of the 17618 open customer service & support positions offer remote or hybrid work (489 remote, 907 hybrid).
How do I apply for Customer Service & Support jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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