Springfield, Massachusetts, United States · Remote OK
Entry level
Your Work Matters This position is responsible for supporting the Pro Services teams within the stores with large commercial sales purchases. The person in this role will serve as a conduit between the stores, purchasing…
Skills: Commercial Sales, Contract Management, Analytical Skills, Problem Solving, Microsoft Office Suite
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to…
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Position: Commissary Runner, Thomas M. Menino Convention and Exhibition Center Pay Rate: $25.75 an hour We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID num…
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East Bridgewater, Massachusetts, United States · On-site
$80k–$150k/yr
Mid level
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Marlborough, Massachusetts, United States · On-site
$90k–$110k/yr
Senior
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Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Braintree Town, Massachusetts, United States · On-site
$15/hr–$22/hr
Mid level
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West Springfield, Massachusetts, United States · On-site
Mid level$2.3B raised
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Gloucester, Massachusetts, United States · On-site
$10/hr–$21/hr
Entry level
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Burlington, Massachusetts, United States · On-site
Mid level
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Head of Hazardous Waste Customer Service (Norwood, MA)
Norwood, Massachusetts, United States · Hybrid
$126k–$174k/yr
Senior+
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Greenfield, Massachusetts, United States · On-site
Entry level
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Full-time
Bonus Opportunities, Career Advancement Opportunities, 401k With Company Match, Employee Stock Purchase Plan, Referral Bonus Program, Medical Insurance
Posted 11d ago
~40 hrs/week
Remote in United States
Responsibilities
Supports Pro Services teams by managing large commercial sales purchases and acting as a conduit between stores, purchasing, logistics, and finance. Responsibilities include processing large order requests, validating items, and coordinating special delivery requests.
Requirements
Requires 1-2 years of relevant experience or an equivalent combination of education and experience, with retail experience being a plus. Candidates must possess strong communication, analytical, and organizational skills, including intermediate proficiency in Microsoft Excel.
Full job description
Your Work Matters This position is responsible for supporting the Pro Services teams within the stores with large commercial sales purchases. The person in this role will serve as a conduit between the stores, purchasing, logistics and finance teams. In addition, he/she will manage the large order process utilizing Standard Operating Procedures (SOP), assist stores with large order contracts, deposits, bids and field questions via alloy tickets, emails and phone. They will present large order deals to the Store Support Center teams packaged for decisions and actions to be made quickly.
Your Day will Consist of
Receive and process requests for large sales purchases from the stores
Validate all needed items, answer any questions and present to the Store Support Center (SSC) teams for a decision and/or further action(s)
Communicate with store to obtain additional information if needed prior to a final decision being made
Follow-up with the SSC and stores key dates to complete the sales and satisfy the customer.
Work with the purchasing and inventory teams to procure product currently available or if a special purchase order (PO) is needed
Stay current on merchandise training, new products and product lines
Partner with the SSC logistics team to coordinate special delivery requests
Assist the SSC Pro Services team with additional projects as needed
You'll be Successful With
1-2 years of relevant experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
Experience working in a retail environment a plus
Excellent communication skills (verbal and written)
Strong analytical skills and problem-solving
Must be detail-oriented and highly organized
Strong computer skills including Microsoft Office Suite (intermediate level Excel)
Excellent interpersonal and customer service skills Ability to multi-task, meet deadlines, and work in a fast-paced environment
PHYSICAL/SENSORY REQUIREMENTS Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.
NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.
This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change.
Benefits & Rewards
Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including:
Paid vacation and sick time for eligible associates
Paid holidays plus a personal holiday
Paid Volunteer Time Off that starts on Day 1
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Related keywords
Commercial SalesPro ServicesStandard Operating ProceduresSOPLogisticsProcurementPurchase OrderRetailInventory ManagementMicrosoft ExcelMicrosoft OfficeCustomer ServiceContract ManagementBidsStore Support Center
At Floor & Decor, our associates are entrepreneurs, innovators, and go-getters.
Industry
Retail
Company size
10,001+ employees
Founded
2000
Headquarters
Atlanta, Georgia
LinkedIn followers
82,448
Floor & Decor is like no other flooring company. Our customers enjoy the largest in-stock selection of tile, wood, laminate, vinyl and stone from around the world at everyday low prices. We deliver a unique shopping experience through inspirational displays and incredible customer service.
From our stores to our corporate headquarters you will find people that care, work hard, collaborate, and innovate. Through our associates’ teamwork and entrepreneurial spirit, we’ve quickly become one of the country’s leading flooring retailers; we’re proud to be recognized as one of Fortune’s 100 fastest-growing companies in 2020. With 200 stores and counting, the opportunities to advance within our organization are endless.
To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company? From our retail stores to our distribution centers, to our corporate office, we encourage you to explore the variety of exciting opportunities available right now. Our career opportunities may leave you floored.
Offices: 2500 Windy Ridge Pkwy SE, Atlanta, Georgia 30339, US
Specialty Retailer of Hard Surface FlooringFree Design ServicesPorcelainCeramicStoneTileWoodLaminateVinyland Pro Services
How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2551 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$120k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Massachusetts right now?
There are currently 16,598 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Massachusetts?
Yes — 1329 of the 16598 open customer service & support positions offer remote or hybrid work (471 remote, 858 hybrid).
How do I apply for Customer Service & Support jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Massachusetts