Regional Director, Rx Onboarding and Care Coordination, East
Cambridge, Massachusetts, United States · Remote OK
Senior+$843M raised
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Full-time
Posted 9d ago
~40 hrs/week
Remote in Cambridge, Massachusetts, United States
Responsibilities
The ROCC Lead is responsible for coaching and developing a regional team to support patients and caregivers throughout their SMA treatment journey. This role also serves as a regional lead within the ACE CoE to ensure consistent execution, governance, and resolution of complex access and reimbursement challenges.
Requirements
Candidates must have 8+ years of experience in biotechnology, pharmaceuticals, or patient services with a strong background in patient access and reimbursement. Proven leadership experience in managing field-based teams and navigating complex rare disease treatment landscapes is required.
Full job description
Scholar Rock is a late-stage global biopharmaceutical company focused on developing and commercializing apitegromab for children and adults with spinal muscular atrophy (SMA) and other rare, severe, and debilitating neuromuscular diseases. As a global leader in myostatin biology, a field focused on proteins that regulate muscle mass, the Company is named for the visual resemblance of a scholar rock to protein structures. Our commitment to unlock fundamentally different treatment approaches is powered by broad application of a proprietary platform, which has developed novel monoclonal antibodies to modulate protein growth factors with extraordinary selectivity. Scholar Rock works every day to create new possibilities for patients through its highly innovative anti-myostatin program, including opportunities in additional rare neuromuscular diseases. Learn more at ScholarRock.com and follow @ScholarRock on X and on LinkedIn.
Summary of Position:
The Regional Director, Rx Onboarding and Care Coordination, East is a field-based regional leader responsible for leading, coaching, and developing a team of Rx Onboarding and Care Coordinators (ROCC) who support patients and caregivers throughout their SMA treatment journey.
This role serves as part of the Access, Case Management and Education Center of Excellence (ACE CoE) driving consistent execution, role clarity, governance, best practices, and escalation management across the East Region. The ROCC Lead partners closely with cross-functional stakeholders to improve patient onboarding, treatment initiation, access, and ongoing therapy support while ensuring a consistent patient, caregiver, healthcare provider, and infusion center experience.
The ideal candidate brings strong people leadership, patient access expertise, rare disease experience, and the ability to drive execution in a dynamic launch environment.
\nPosition Responsibilities:
Team Leadership & Development
Lead, coach, and develop a team of ROCCs across the East Region by providing ongoing performance feedback, field coaching, and development support.
Reinforce role clarity, compliant ways of working, and patient-centric behaviors.
Support onboarding, training, and capability development across the team.
Foster a culture of accountability, collaboration, empathy, and continuous improvement.
Center of Excellence Leadership
Serve as regional lead for the ROCC role within the ACE CoE.
Establish and reinforce standards, best practices, and operating procedures.
Ensure consistent execution, governance, and accountability across patient support activities.
Lead regional escalation management and support resolution of complex access, reimbursement, site-of-care, and patient experience challenges.
Identify operational gaps, emerging trends, and patient journey barriers and partner cross-functionally to implement solutions.
Share field insights to inform CoE standards, training, metrics, and process improvements.
Patient Access & Care Coordination
Oversee patient onboarding, education, access coordination, and care navigation activities throughout the treatment journey.
Support complex patient cases and provide guidance on non-clinical barriers to treatment.
Help ensure patients and caregivers have access to appropriate educational, financial, and logistical support resources.
Monitor patient journey metrics and identify opportunities to improve treatment initiation and ongoing patient experience.
Cross-Functional Leadership
Partner closely with Field Reimbursement, Infusion Educators, Case Managers, Account Managers, Specialty Pharmacy, Advocacy, Marketing, Compliance, and other internal stakeholders.
Drive collaboration to resolve barriers, improve processes, and deliver a seamless patient and provider experience.
Communicate regional insights, risks, trends, and recommendations to leadership.
Operational Excellence & Compliance
Establish consistent operating rhythms, team communications, case reviews, and coaching activities.
Monitor execution, documentation quality, and follow-up on patient support activities.
Ensure compliance with all company policies and applicable legal, regulatory, privacy, and reporting requirements.
Support effective use of systems, data, reporting, and escalation processes to drive execution excellence.
8+ years of experience in biotechnology, pharmaceuticals, patient services, patient access, reimbursement, HUB services, case management, field reimbursement, or related functions.
Prior experience leading patient support, access, reimbursement, care coordination, or field-based teams.
Strong knowledge of patient access, benefit verification, prior authorization, affordability programs, specialty pharmacy, HUB services, and reimbursement processes.
Scholar Rock is a biopharmaceutical company that discovers, develops and delivers life-changing therapies
Industry
Biotechnology
Company size
51-200 employees
Founded
2012
Headquarters
Cambridge, Massachusetts
LinkedIn followers
28,289
Total funding
$843M
Scholar Rock is a biopharmaceutical company that discovers, develops, and delivers life-changing therapies for people with serious diseases that have high unmet need. As a global leader in the biology of the transforming growth factor beta (TGFβ) superfamily of cell proteins and named for the visual resemblance of a scholar rock to protein structures, the clinical-stage company is focused on advancing innovative treatments where protein growth factors are fundamental. Over the past decade, the company has created a pipeline with the potential to advance the standard of care for neuromuscular disease, cardiometabolic disorders, cancer, and other conditions where growth factor-targeted drugs can play a transformational role.
Scholar Rock is the only company to show clinical proof of concept for a muscle-targeted treatment in spinal muscular atrophy (SMA). This commitment to unlocking fundamentally different therapeutic approaches is powered by broad application of a proprietary platform, which has developed novel monoclonal antibodies to modulate protein growth factors with extraordinary selectivity. By harnessing cutting-edge science in disease spaces that are historically under-addressed through traditional therapies, Scholar Rock works every day to create new possibilities for patients. Learn more about the company’s approach at ScholarRock.com and follow @ScholarRock on X.
For additional information on our guidelines, please visit https://scholarrock.com/community-guidelines/
For more information on how Scholar Rock collects, uses, and shares personal information, please visit: https://scholarrock.com/privacy-policy/
Offices: 301 Binney St, Cambridge, Massachusetts 02142, US
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