Springfield, Massachusetts, United States · On-site
$17/hr–$25/hr
Summary: Reports to the Nurse Manager but daily activities are coordinated by the charge nurse. Under direct supervision works with patient and family centered care teams to insure all business functions related to proce…
Skills: Bed management, Patient throughput, Medical record documentation, Customer service, Communication
Burlington, Massachusetts, United States · On-site
$22/hr–$31/hr
We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, an…
Skills: Building maintenance, Plumbing, Carpentry, Electrical maintenance, HVAC maintenance
Brockton, Massachusetts, United States · On-site
$22/hr–$24/hr
We are looking for personable AR/Collections Specialist to join our AR/Collections Team in Brockton, MA. Who Are We? Crown Uniform & Linen Service was founded as a family business in 1914 and has been a leading provider …
Skills: Accounts receivable, Collections, Payment reconciliation, Data entry, Mathematics
Boston, Massachusetts, United States · On-site
$50k–$54k/yr
Job Description: Field Sales and Marketing Representative – Techtronic Industries, NA (TTI) About Us: TTI (Techtronic Industries) is a fast-paced, high energy, organization that rewards out-of-the-box thinking to foster …
Skills: Sales, Marketing, Merchandising, Customer engagement, Data analytics
Woburn, Massachusetts, United States · On-site
$17/hr–$26/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Leadership, Customer service, Store management, Inventory management, Communication
Framingham, Massachusetts, United States · On-site
$15/hr–$22/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Customer service, Cashiering, Inventory management, Sales floor maintenance, Communication
Boston, Massachusetts, United States · On-site
$15/hr–$22/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Customer service, Cashiering, Inventory management, Communication, Attention to detail
Springfield, Massachusetts, United States · On-site
$18/hr–$26/hr
Overview: Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accura…
Skills: Customer service, Cash handling, Data entry, Lobby management, Financial transactions
Carver, Massachusetts, United States · On-site
$17/hr–$27/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Pharmacy operations, Prescription fulfillment, Customer service, Active listening, Mathematical reasoning
Cambridge, Massachusetts, United States · On-site
$15/hr–$22/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Customer service, Cashiering, Inventory management, Sales floor maintenance, Communication
Milton, Massachusetts, United States · On-site
$20/hr–$34/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Store management, Leadership, Inventory management, Customer service, Staffing
Dedham, Massachusetts, United States · On-site
$69k–$103k/yr
Job Description: Position Summary: NewBridge on the Charles is an upscale, state-of-the-art retirement and continuing care community. The Restaurant Manager will ensure member satisfaction and provide quality service to …
Skills: Restaurant management, Staff supervision, Hiring and training, Performance management, Budgeting
Amherst, Massachusetts, United States · On-site
$29/hr–$40/hr
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Phlebotomy, Customer service, Medical terminology, Laboratory testing, Specimen collection
Hyannis, Massachusetts, United States · On-site
$26/hr–$28/hr
Job Title Retail Sales Supervisor Job Overview Our Retail Sales Supervisors are a major driving factor behind Bob’s Discount Furniture’s success and expansive growth in the retail industry. At Bob’s, you can expect an en…
Skills: Team leadership, Staff development, Customer-centric sales coaching, Effective communication, Active listening
Boston, Massachusetts, United States · On-site
$24/hr–$28/hr
POSITION SUMMARY: Performs clinic support in both the clinical and administrative areas: In the clinical area the practice assistant, under the direction and supervision of a licensed Nurse or Provider, and in accordance…
Skills: Patient care, Medical terminology, Phlebotomy, Vital signs monitoring, Electronic medical records
Atlanta, Georgia, United States · Hybrid
$36k–$62k/yr
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Business Development Representative plays a key role in introducing prospective healthcare…
Skills: Sales, Customer service, Lead qualification, CRM, Salesforce
Ipswich, Massachusetts, United States · On-site
$17/hr–$19/hr
Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relation…
Skills: Customer service, Golf etiquette, Bag handling, Cart maintenance, Range operations
Peabody, Massachusetts, United States · On-site
At Fogo de Chão, we strive to give our guests an unforgettable dining experience of discovery while showcasing the Culinary Art of Churrasco. Our mission is to ignite fire and joy to care for our team, our guests, and ou…
Skills: Microsoft Office, Administrative support, Cash handling, Inventory management, Customer service
Boston, Massachusetts, United States · On-site
$68k–$78k/yr
What are we looking for At Cosentino (www.cosentino.com) we are looking for a Retail Sales Manager for our Distribution Center located in Vermont who will have the opportunity to work in a multinational environment, in f…
Skills: Sales, Account Management, Customer Relationship Management, Business Development, Salesforce
Marlborough, Massachusetts, United States · On-site
$20/hr–$25/hr
We are hiring immediately for a full time HOUSEKEEPER LEAD position. Location: UMass Marlborough Hospital - 157 Union Street, Marlborough, MA 01752. Note: online applications accepted only. Schedule: Full time schedule. …
Skills: Leadership, Staff Supervision, Training, Quality Assurance, Conflict Resolution
Springfield, Massachusetts, United States • On-site
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The Operations Associate manages patient information, bed assignments, and unit documentation to ensure smooth clinical operations. They also act as a primary point of contact for patients, families, and medical staff to facilitate efficient care delivery.
Candidates must possess a GED or HiSET and have previous clerical and customer service experience, preferably in a healthcare setting. Proficiency in computer applications and Basic Cardiac Life Support certification are also required.
Summary:
Reports to the Nurse Manager but daily activities are coordinated by the charge nurse. Under direct supervision works with patient and family centered care teams to insure all business functions related to processing patient information, managing documentation, organizing patient medical record and facilitating smooth unit operations. Files appropriate patient reports and other information for their records. Facilitates communication among staff, relaying messages/information. Facilitates bed management and patient throughput on the unit. Performs functions necessary to process direct admissions to the unit. Acts as a receptionist for visitors to unit and also as a business partner to the department and clinical staff. Orients patients and families to the unit, answering routine questions. Able to multitask.
1) Bed Management: Tracks, prioritizes, and assigns beds. Communicates with BMD and BM for admissions, discharges and transfers (ADTs). Coordinates unit/department ADTs. Checks BMD enters new data, and advises Charge Nurse of changes. Checks CIS for discharge orders and follows up with MD, CM RN to ensure discharge documents are complete. Enters discharges in OA Gold and pending discharges in BMD. Rounds 3 times daily with RNs and CM regarding discharges, discharge times and special instructions, and appropriateness for Discharge Lounge. Notifies CM if an ambulance is unable to come @atthe assigned time. With CM, monitors BMD for observation patients to determine if patient needs discharge or status change. Tracks new admissions from the ED. Retrieves SBAR data from the ED and communicates to the nursing staff. Assures fax is received within 30 minutes. Arrange patient transport from the ED if needed. Carries BMD beeper, and assigns coverage during breaks and meals to ensure a constant flow of ADTs.
2) Proficiently and accurately utilizes the following computer applications in daily work: C Word, OA Gold, SMS, CIS, Premise, BMD, PCM Auditor, People Soft and Staples, and Koronos access if applicable.
3) Unit-specific projects: Project work as assigned and/or needed such as Payroll, committee participation, developing unit time schedules, etc.
4) Communication: provides report/handoff to next shift including pending discharges, admissions in process, empty beds, beds being cleaned, and closed beds with the reason. Contacts other departments for priority tests for patients identified for next day discharge. Answers telephones and relays messages promptly with consistent accuracy to team members. Responds to routine inquires knowledgeably and/or refers them to appropriate person, assists staff as requested, ensures identified problems are communicated accurately and promptly. Places calls to MD's and ancillary departments to facilitate patient care and throughput. Where appropriate, coordinates communication with NEOPO and related paperwork in conjunction with RN. Screen calls for clinical team and facilitate communication of information requested.
5) Serve as a unit based resource for Zoned Hospitalist and medical/surgical teaching teams. Assist Hospitalist during clinical rounds, i.e. initiate phone calls, send faxes and call consults as directed by Zoned Hospitalist. Make available the unit based assignment (RN/Case Manager/Social Worker as well as covering RNs [i.e. lunch and breaks]) daily for Hospitalist. Maintain and identify specific workspace for Hospitalists which include computer and telephone access. Works with Access Services and patient/family to secure post discharge follow-up appointments. Identifies daily the Hospitalist of the day through electronic systems and prints this form for team use throughout the day. Posts break and lunch coverage in a central location for ease in obtaining patient related information and fostering communication.
6) Functions as a greeter for the arrival of new patients/families to the unit/department. Assists other departments with information and or answers to questions as requested.
7) Hospital Records and logs:
Maintains patient chart in proper sequence and labels pages with patients name. Prepares record prior to transfer and discharge. Explains and obtains signatures for Medicare forms. Organizes chart for Medical Records, faxes or copies records as needed. Sends discharge record to HIM (old and new) immediately after discharge. Updates discharge/admission log. Insures complete information is sent with transfers. Prepares patient charge ticket for data entry and keeps accurate record on unit. When appropriate, enter data into PCM auditor at specified times. Replenish and restock unit audit tools (i.e. refrigerator logs, negative pressure room logs, etc.). Other unit logs i.e. assignment books, sick call records, Koronos variance forms, etc.
8) Unit Resource: Post/file MD schedules for clinical team inquiry. In coordination with charge nurse, prepare staffing assignment for the next shift. Place calls to replace unplanned staffing vacancies. communicate staffing and scheduling to Clinical Supervisor. As needed, but not limited to obtain mail from the mailroom, blood products from the Laboratory, medications from Pharmacy and supplies from Distribution and Dietary as needed.
9) Inventories, maintains and charges supplies. Initiates requisitions and requests accurately and in a timely fashion. Stores supplies within 24 hours of receipt in designated area. Records or submits charges and/or credits for patient supplies as needed. Coordinate paper supplies with Print Shop and/or Distribution to maintain unit/department par levels.
10) Is knowledgeable of and initiates emergency procedures as needed/directed within unit/department. Verbalizes knowledge and location of emergency equipment. Mobilizes emergency support personnel through immediate telephone contact.
1) Previous clerical and customer service ce experience preferably in a healthcare setting
1) Previous clerical and customer service experience in a healthcare setting
1) Computer literate, good interpersonal skills
2) , demonstrate operating principles
Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
Minimum - Midpoint - Maximum
$17.01 - $20.80 - $25.87Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
Based on 2526 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$120k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 16,598 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Yes — 1305 of the 16598 open customer service & support positions offer remote or hybrid work (460 remote, 845 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
