About Blank Street At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated prod…
Skills: Hospitality management, Inventory management, Team leadership, Staff scheduling, Customer service
Bridgewater, Massachusetts, United States · On-site
Entry level$2.2B raised
The Cleaner position provides the cleaning and upkeep of an assigned area. Payrate $22.00 per hour. The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s…
Skills: Janitorial duties, Sanitation, Cleaning, Equipment operation, Chemical handling
Burlington, Massachusetts, United States · On-site
$18/hr–$32/hr
Entry level$7.6B raised
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the c…
Skills: Scheduling, Insurance Authorizations, Data Collection, Customer Service, Patient Satisfaction
East Longmeadow, Massachusetts, United States · On-site
Entry level
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Skills: Customer Service, Sales, Lead Generation, Appointment Booking, Member Retention
Datadog Sales Engineers help qualify and close opportunities with customers and partners. You will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (PO…
Skills: Technical Sales, Product Demonstrations, Proof of Concept (POC), Web Development, DevOps Monitoring
Director, Technical Program Management - Technical Solutions Operations
San Francisco, California, United States · Hybrid
$210k–$310k/yr
Senior+$1.0B raised
Datadog's Technical Solutions (TS) organization is one of the largest organizations in the company — spanning Sales Engineers, Technical Account Managers, Enterprise Customer Success Managers, Technical Support Engineers…
Skills: Technical Program Management, Operating Model Design, Stakeholder Management, AI Implementation, Strategic Planning
We are seeking a motivated and experienced Technical Program Manager II to join Datadog’s Technical Solutions organization. This organization is made up of 1,200+ customer-facing technical experts around the world — incl…
We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account…
Who We Are: The Executive Office of Energy and Environmental Affairs (EEA) seeks to protect, preserve, and enhance Massachusetts’ environmental resources and create a clean energy future for all residents. Through the st…
Skills: Consumer protection, Public safety, Regulatory compliance, Technical writing, Attention to detail
Work Pattern Friday - 09:00 - 13:00 Saturday; 09:00 -16:00 Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can han…
Skills: Customer Service, Food Safety, Digital Literacy, Teamwork, Time Management
Salary: $135,000-145,000 Other Forms of Compensation: Bonus-Eligible Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing toge…
Customer Service Representative - Bilingual In Spanish
Chelmsford, Massachusetts, United States · On-site
$21/hr–$26/hr
Mid level
Requisition Number: 229500 Job Description Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibili…
Skills: Customer Service, Bilingual English and Spanish, Data Entry, Account Reconciliation, Microsoft Word
Requisition Number: 29882 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial an…
Skills: Attention to detail, Accuracy, Confidentiality, Inventory management, Procurement
We are hiring immediately for a full time CUSTOMER AMBASSADOR position. Location: Delta BOS INTNL - 500 Terminal Drive Boston, MA 02128 Note: online applications accepted only. Schedule: Full time schedule; 3:00 pm - 11:…
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North Attleborough, Massachusetts, United States · On-site
Mid level
Job Description The Aramark Hospitality Manager at SUNY Farmingdale is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining ope…
Springfield, Massachusetts, United States · On-site
$20/hr–$25/hr
Mid level$1.3B raised
Pay Range: $20.00 - $25.00 Centuri companies consider several factors when extending an offer, including but not limited to, the role and responsibilities, a candidate's work experience, education, training and skills, a…
Skills: Data Entry, Accounting, Office Administration, Microsoft Excel, Communication
Boston, Massachusetts, United States · Remote Solely
Entry level
We are seeking a motivated and detail-oriented Remote Sports & Live Entertainment Coordinator to join our growing team. In this role, you will assist clients with planning travel centered around sporting events, concerts…
Skills: Travel Planning, Customer Service, Itinerary Organization, Research, Communication
Boston, Massachusetts, United States · Remote Solely
Entry level
We are currently expanding and looking to bring on motivated individuals for a remote position with a fast-growing organization. This role focuses on helping families understand and access valuable benefits while develop…
Skills: Communication, Leadership, Client Support, Appointment Scheduling, Relationship Building
Check us out here! https://careers.fisheragencies.com/?invite=cassidygriffin We are a growing organization dedicated to helping working families access valuable supplemental benefits and financial protection solutions. T…
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$70k–$80k/yr
Full-time
Paid annual leave, Health insurance, Commuter benefits, Parental leave, Bereavement leave, Free coffee and matcha
Posted 8d ago
~40 hrs/week
Responsibilities
The General Manager is responsible for overseeing all store operations, including team leadership, inventory management, and maintaining high standards of product quality and customer service. They are expected to lead by example behind the bar while driving business growth and ensuring financial performance targets are met.
Requirements
Candidates must have at least 4 years of experience managing single-store operations in the hospitality or consumer brand sectors. The role requires full-time availability, including working during peak weekend hours.
Full job description
About Blank Street
At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading
Add a Spark to the Ordinary…
General Managers are central to the success of Blank Street and take full ownership of their four walls. They are accountable for training and developing all team members, leading by example on facilities, product quality, and customer experience, and maintaining strong operational standards through effective inventory and performance management. General Managers are also responsible for hiring great talent, driving business growth and continuous improvement, and may support light project work that contributes to the broader business and their own professional development.
Who We’re Looking For
Experience hiring, developing and managing hospitality teams
Experience managing inventory and supply chain ordering
Love for coffee and customer service
Experience working in a unionized environment is a plus
Strong knowledge of specialty coffee, espresso and equipment is a must
Strong decision making and multi-taking skills
Strong interpersonal communication skills
What You’ll Own
Create a motivating and engaging team culture by consistently celebrating, training, coaching, and mentoring your team.
Step in to cover scheduling gaps or time off in the store schedule
Create and publish staff schedules according to state and local labor laws
Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
Recruit super star talent in collaboration with the People Team
Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed
Ensure coffee accreditations are handled on time for new employees in line with company standards
Work to maintain the very best team engagement scores
Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team
Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System
Spend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage products
Ensure the safety, cleanliness and presentation of your location in line with company policies
Maintain operational excellence achieving company standard scores and above via our auditing platform
Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty
Be a champion of your store’s financial performance and peak business throughput
Grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision
Ensure your location meets operations and product quality audit standards, quickly action any feedback to improve
Requirements
4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brands
Full Time availability: 45 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)
Benefits & Perks
$70,000 - $80,000 annual salary. Blank Street, in good faith, believes that the posted salary range is accurate for this role in Boston at the time of posting. Our salary ranges are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
15 days of paid annual leave (on top of company-observed holidays and sick time)
Three health plan options, with full coverage available for two employee-only tiers.
Commuter benefits
Parental leave
Bereavement leave
Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
Regular social outings with the team
Free Blank Street swag
Related keywords
General ManagerHospitalityCoffeeInventory ManagementSupply ChainTeam LeadershipCustomer ExperienceOperationsRetailFood and BeverageStaffingTrainingPerformance ManagementBrand LoyaltyFinancial PerformanceAudit
At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.
How much do Customer Service & Support jobs in Massachusetts pay?
Based on 2526 listings with disclosed salaries, most customer service & support jobs in Massachusetts pay between $53k–$120k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Massachusetts right now?
There are currently 16,384 open customer service & support positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Massachusetts?
Companies currently hiring include CVS Health, Domino's, Mass General Brigham, Starbucks, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Massachusetts?
Yes — 1305 of the 16384 open customer service & support positions offer remote or hybrid work (460 remote, 845 hybrid).
How do I apply for Customer Service & Support jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Massachusetts