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$90k–$125k/yr
Full-time
bachelor degree
Bonus, Equity
Posted 11d ago
~40 hrs/week
Responsibilities
The Client Success Manager serves as the primary point of contact for a diverse portfolio of accounts, focusing on relationship management and client retention. They are responsible for driving successful outcomes, managing renewals, and collaborating cross-functionally to bring the voice of the client into business strategy.
Requirements
Candidates must have a bachelor's degree and 3-5 years of direct client-facing experience, preferably within healthcare technology or digital health. The role requires a self-starter capable of managing complex projects and analyzing data to drive actionable insights in a fast-paced startup environment.
Full job description
ABOUT THE ROLE
Rightway is looking for a relationship driven and operationally savvy Client Success Manager (CSM) to join our Care Navigation team. As a CSM, you will be the primary point of contact for clients within a diverse portfolio of accounts, ensuring they have a seamless and exceptional experience with our services.
This is a high impact role and the successful candidate will be responsible for building strong relationships with key client stakeholders including brokers, carriers and TPAs; delivering value, impact and satisfaction to clients; driving successful outcomes that align with business goals and bringing the ‘voice of the client’ into internal collaborations with the cross-functional team. Your efforts will directly contribute to client retention, satisfaction and company growth.
WHAT YOU’LL DO
Relationship Management: Responsible for owning the overall client relationship. Establish and maintain long-lasting relationships with clients, acting as their trusted advisor. Serve as the initial point of contact for day-to-day client-related inquiries from both external stakeholders and internal teams.
Proactive Client Engagement: Embrace a proactive and strategic approach to develop insightful relationships with clients and their stakeholders. From the implementation phase and throughout the ongoing relationship, the primary focus is on understanding client goals; providing tailored solutions that drive brand awareness, value and satisfaction; identifying opportunities and potential needs; and deploying risk mitigation strategies before problems arise.
Success Metrics and Reporting: Monitor client health and make data driven decisions that support strategic account planning and identify growth opportunities. Identify trends and generate insights to formulate innovative solutions aimed at driving value, resolving issues and implementing preventive measures. Track account progress against industry best-practice KPIs and metrics, achieving exceptional levels of retention, referenceability, and expansion. Deliver quarterly business reviews to clients and stakeholders.
Upselling & Renewals: Manage the end-to-end renewal process and identify opportunities for upselling and cross-selling additional services to enhance the client experience and support growth goals.
Cross-functional Collaboration: Work cross-functionally with Sales, Implementation, Product, Marketing, Analytics and Support teams to ensure a unified approach to client success. Bring the ‘voice of the client’ into meaningful, tactical dialogue with cross-functional stakeholders to inform business strategy and ensure deliverables and expectations are met.
Escalation Management and Issue Resolution: Address and resolve client concerns, working closely with internal teams to ensure timely resolution. Collaborate cross-functionally on process improvements and mitigation strategies aimed at improving the client experience and reducing escalations.
Product Expertise: Demonstrate a deep understanding of Rightway products and services, participating in client webinars, trainings, on-site events and other forums designed to educate employees on Rightway’s Navigation solutions.
WHO YOU ARE
A bachelor’s degree is required
3-5 years of direct client-facing experience, with a proven track record of growing client value over time
Have a background in healthcare technology, digital health, or the employer/health benefit industries
A self-starter comfortable with high levels of ambiguity and ability to thrive in rapidly changing high-growth environments
Ability to lead projects and influence others
Demonstrated ability to solve complex problems and manage simultaneous initiatives with varying timelines and complexity
Motivated, adaptable, results-oriented, and highly attentive to detail
Quick learner and a self-starter with strong organizational and time management skills
Thrive in fast paced, startup environments and aren’t afraid to roll up your sleeves and make things happen
Embrace and model the philosophy of Operational Excellence by continuously striving for improvements and optimizations across your book of business
Excellent communication and presentation skills; you’re an active listener who can break down complex ideas and tailor your message for diverse audiences at any level
Highly collaborative and excel at working cross-functionally, thinking critically about solutions and collaborating with leaders and teams to to address challenges and solve problems
Experience analyzing data to distill qualitative and quantitative insights, tell a story, and drive action
BASE SALARY: $90,000-125,000 annually, in addition to bonus and equity
This is a hybrid role, 3 days a week in our Denver office.
Compensation offered will be determined by geographic location, experience, and qualifications.
CYBERSECURITY AWARENESS NOTICE
In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.
ABOUT RIGHTWAY:
Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.
Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.
HOW WE LIVE OUR VALUES TO OUR TEAMMATES:
We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our core values:
1) We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.
2) We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.
3) We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.
4) We cultivate grit Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.
5) We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.
Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.
Healthcare benefits without compromise. The first truly neutral PBM. Personalized proactive care navigation.
Industry
Hospitals and Health Care
Company size
501-1,000 employees
Founded
2017
Headquarters
New York, NY
LinkedIn followers
28,458
Total funding
$239M
With Rightway as your healthcare benefits partner, you don't have to compromise on employee health, happiness, or your company's results. We bring together the power of trusted clinicians and smart technology to help members make better decisions, get care faster, and spend less. By reimagining pharmacy benefits and care navigation, we give employers and their people a simpler, more transparent healthcare experience. One that lowers costs, improves outcomes, and restores trust.
Offices: 2 Gansevoort St, New York, NY 10014, US · 5575 DTC Pkwy, Suite 300, Greenwood Village, Colorado 80111, US
How much do Customer Service & Support jobs in Colorado pay?
Based on 2401 listings with disclosed salaries, most customer service & support jobs in Colorado pay between $50k–$114k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Colorado right now?
There are currently 17,212 open customer service & support positions in Colorado listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Colorado?
Companies currently hiring include Kroger, Domino's, Albertsons Companies, Costco Wholesale, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Colorado?
Yes — 936 of the 17212 open customer service & support positions offer remote or hybrid work (390 remote, 546 hybrid).
How do I apply for Customer Service & Support jobs in Colorado?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Colorado