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Turner & Townsend
Finance Manager, FP&A
Toronto, Ontario, Canada · Hybrid
$100k–$120k/yr
Senior
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$55k–$60k/yr
Full-time
Posted 16d ago
~40 hrs/week
Responsibilities
The Service Coordinator manages the scheduling and dispatching of technicians for service calls, preventive maintenance, and emergency repairs. They serve as the primary point of contact for customers and maintain all service documentation and work orders.
Requirements
Candidates must possess strong organizational and communication skills with experience in professional phone etiquette and customer service. Proficiency in data entry and service management systems is required to operate in a fast-paced environment.
Full job description
Sentinel Dock & Door Solutions is one of Canada’s fastest-growing providers of commercial dock and door services - built by bringing together some of the best regional experts in the industry.
What does that mean for you?
You’re not just joining a company - you’re joining a growing platform with real opportunity. As we expand across the market, we’re investing heavily in our people, our training, and the future of the trade.
NEX Industrial Supplies Inc, part of the Sentinel group is looking for a Service Coordinator to add to their growing team. The Service Coordinator plays a central role in ensuring the smooth operation of day-to-day service activities within our fast-paced door and dock company. This individual will coordinate technician schedules, manage incoming service requests, maintain customer communication, and support the operations team with administrative and logistical needs.
Key Responsibilities
Service Call Management
Answer and manage incoming calls with prompt, professional support
Create and process new service requests
Review and approve service calls submitted through the mobile system
Forward service requests received via email for processing
Monitor open service calls and ensure timely updates
Portal & System Management
Update customer portals with accurate service details and required documentation
Maintain internal systems with current and accurate service information
Data Entry & Record Keeping
Complete timely and accurate data entry for service calls, invoices, and purchase orders
Maintain up‑to‑date service records and work order statuses
Regularly audit records to ensure accuracy and completeness
Purchase Order Follow‑Up
Track outstanding purchase orders and follow up with vendors
Confirm materials and services have been received
Communicate PO updates to the appropriate team members
Customer & Vendor Communication
Provide professional phone and email support
Offer service updates, answer questions, and resolve concerns
Ensure a high level of customer satisfaction through proactive communication
Additional Support
Assist with administrative and operational tasks as needed
Maintain organized and accurate documentation to support efficient operations
Skills & Qualifications
Strong organizational skills with the ability to prioritize effectively
Excellent verbal and written communication skills
Professional phone etiquette and customer service experience
Proficiency with customer portals, data entry, and service management systems
High attention to detail and accuracy
Ability to work efficiently in a fast‑paced environment
Compensation$45,000 – $55,000 annually
Related keywords
Service CoordinationDispatchingPreventive MaintenanceWork Order ManagementCommercial Dock And DoorTechnician SchedulingCustomer Relationship ManagementLogisticsOperational EfficiencyRevenue Support
How many Construction jobs are open in Toronto, Canada right now?
There are currently 1,222 open construction positions in Toronto, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Construction roles in Toronto, Canada?
Companies currently hiring include Aecon Group Inc., Egis, Turner & Townsend, Arcadis, BGIS, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Construction jobs in Toronto, Canada?
Yes — 429 of the 1222 open construction positions offer remote or hybrid work (45 remote, 384 hybrid).
How do I apply for Construction jobs in Toronto, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.