Ottawa, Ontario, Canada · On-site
<p><span data-olk-copy-source="MessageBody">Join our friendly and successful Door Doctor team! Door Doctor is an established company in the Overhead Door industry and has been in business for over 40 years. We are seekin…
Skills: Customer service, Telephone etiquette, Data entry, Communication, Organizational skills
Mississauga, Ontario, Canada · On-site
$30/hr–$45/hr
<p class="MsoNormal">Are you looking to grow your career with a company that values top talent? We're hiring industry-leading <strong>Dock & Door Lead Hands</strong> to join our team!</p><p class="MsoNormal"> </p><p …
Skills: Mechanical aptitude, Power tools, Customer service, Troubleshooting, Repair
Mississauga, Ontario, Canada · On-site
$30/hr–$45/hr
<div><p>Are you looking to grow your career with a company that values top talent? We're hiring industry-leading <strong>Dock & Door Lead Hands</strong> to join our team!</p><p> </p><p><strong>What We Offer:</strong>…
Skills: Mechanical aptitude, Power tools, Repair, Inspection, Customer service
Montreal, Quebec, Canada · On-site
$75k–$80k/yr
<p><strong><span lang="FR-CA" style="mso-ansi-language: FR-CA;">Sentinel Dock & Door Solutions </span></strong><span lang="FR-CA" style="mso-ansi-language: FR-CA;">est l’un des fournisseurs de services de quais…
Skills: Financial analysis, Accounting, Financial reporting, Budgeting, Forecasting
Toronto, Ontario, Canada · On-site
$55k–$60k/yr
<p><strong>Sentinel Dock & Door Solutions</strong> is one of Canada’s fastest-growing providers of commercial dock and door services - built by bringing together some of the best regional experts in the industr…
Skills: Organizational Skills, Verbal Communication, Written Communication, Phone Etiquette, Customer Service
Mississauga, Ontario, Canada · On-site
<p><strong>Sentinel Dock & Door Solutions</strong> is one of Canada’s fastest-growing providers of commercial dock and door services - built by bringing together some of the best regional experts in the industr…
Skills: Mechanical Aptitude, Hand Tools, Power Tools, Working At Heights, Customer Service
Barrie, Ontario, Canada · On-site
<p><strong>Sentinel Dock & Door Solutions</strong> is one of Canada’s fastest-growing providers of commercial dock and door services - built by bringing together some of the best regional experts in the industr…
Skills: Mechanical Aptitude, Hand Tools, Power Tools, Working At Heights, Customer Service
Montreal, Quebec, Canada · On-site
<p><strong>Sentinel Dock & Door Solutions</strong> est un fournisseur canadien de premier plan en services commerciaux de quais et de portes. Sentinel est une plateforme en croissance regroupant des marques partenair…
Ottawa, Ontario, Canada · On-site
<p><strong>Sentinel Dock & Door Solutions</strong> is one of Canada’s fastest-growing providers of commercial dock and door services - built by bringing together some of the best regional experts in the industr…
Skills: Mechanical Aptitude, Hand Tools, Power Tools, Overhead Door Repair, Loading Dock Maintenance
Mississauga, Ontario, Canada · On-site
<p><strong>Sentinel Dock & Door Solutions</strong> is one of Canada’s fastest-growing providers of commercial dock and door services - built by bringing together some of the best regional experts in the industr…
Skills: Overhead Door Repair, Loading Dock Systems, Welding, Fabrication, Troubleshooting
Montreal, Quebec, Canada · On-site
<p class="MsoNormal"><strong><span lang="FR-CA">Technicien(ne)/Installateur(trice) de quais niveleurs - Expérimenté et Apprenti</span></strong></p><p class="MsoNormal"><strong><span lang="FR-CA">Services In…
Skills: Welding, Metal Fabrication, Mechanical Aptitude, Electrical Troubleshooting, Installation
Montreal, Quebec, Canada · On-site
<div><p><strong>Sentinel Dock & Door Solutions</strong> est l’un des fournisseurs de services de quais de chargement et de portes commerciales à la croissance la plus rapide au Canada — né d…
Skills: Commercial Door Installation, Mechanical Troubleshooting, Dock Equipment Maintenance, Power Tool Proficiency, Diagnostic Tools
Toronto, Ontario, Canada · On-site
<p><strong>Sentinel Dock & Door Solutions</strong> is one of Canada’s fastest-growing providers of commercial dock and door services - built by bringing together some of the best regional experts in the industr…
Skills: Overhead Door Repair, Loading Dock Systems, Welding, Fabrication, Troubleshooting
Ottawa, Ontario, Canada · On-site
<p class="MsoNormal"><strong>Sentinel Dock & Door Solutions</strong> is a proudly Canadian company redefining service in the commercial dock and door industry. Founded in 2025 through the strategic acquisition of lea…
Skills: Overhead Door Installation, Mechanical Troubleshooting, Electrical Systems Troubleshooting, Dock Equipment Installation, Preventive Maintenance
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The Service Coordinator will manage incoming service calls, process requests, and maintain accurate records within the company's systems. They will also assist with administrative tasks, including inventory management and purchase order follow-ups to ensure operational efficiency.
Candidates should possess strong organizational, communication, and computer skills with a focus on customer service. Previous experience in a coordination role is considered an asset but is not strictly required.
Join our friendly and successful Door Doctor team! Door Doctor is an established company in the Overhead Door industry and has been in business for over 40 years. We are seeking a task oriented, self-starting, friendly individual with excellent telephone manner and superior customer service skills for the Full-Time position of Service Coordination with our Ottawa administrative team. Monday through Friday 7:30 am to 4:30 pm.
Do you have experience and/or an educational background in customer service and administration? Strong telephone, computer and email communication skills. We are looking for a multi tasker who enjoys a fast pace answering incoming calls, directing call traffic, taking appointments and delivering messages. Assist with ordering products, helping counter customers and taking a regular inventory of counter parts and office supplies. You will work closely with the administrative and management team. Previous experience working in a coordination position is an asset but not required. We invite you to apply for this exciting opportunity!
· Answer and manage incoming calls with prompt, professional support
· Create and process new service requests
· Review and dispatch service calls submitted through the online booking system
· Process service requests received via email
· Monitor open service calls and ensure timely updates
Portal & System Management
· Update customer portals with accurate service details and required documentation
· Maintain internal systems with current and accurate service information
· Complete timely and accurate data entry for service calls, invoices, and purchase orders
· Maintain up‑to‑date service records and work order statuses
· Regularly audit records to ensure accuracy and completeness
· Track outstanding purchase orders and follow up with vendors
· Confirm materials and services have been received
· Communicate PO updates to the appropriate team members
· Provide professional phone and email support
· Offer service updates, answer questions, and resolve concerns
· Ensure a high level of customer satisfaction through proactive communication
· Assist with administrative and operational tasks as needed
· Maintain organized and accurate documentation to support efficient operations
· Strong organizational skills with the ability to prioritize effectively
· Excellent verbal and written communication skills
· Professional phone etiquette and customer service experience
· Proficiency with customer portals, data entry, and service management systems
· High attention to detail and accuracy
· Ability to work efficiently in a fast‑paced environment
Your Growth. Our Commitment. One Partnership.
Your Growth. Our Commitment. One Partnership.
