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Jobs at Sentinel Dock & Door (Now Hiring) — 11 open

Sentinel Dock & Door logoSentinel Dock & Door

Service Coordinator

Toronto, Ontario, Canada · On-site

$55k–$60k/yr

Mid level

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Skills: Organizational Skills, Verbal Communication, Written Communication, Phone Etiquette, Customer Service

Sentinel Dock & Door logoSentinel Dock & Door

Service Coordinator

Mississauga, Ontario, Canada · On-site

$50k–$60k/yr

Mid level

<p class="MsoNormal"><strong>Sentinel Dock &amp; Door Solutions</strong> is one of Canada&rsquo;s fastest-growing providers of commercial dock and door services - built by bringing together some of the best regional expe…

Skills: Organizational Skills, Verbal Communication, Written Communication, Phone Etiquette, Customer Service

Sentinel Dock & Door logoSentinel Dock & Door

Coordonnateur(trice) de service / Service Coordinator

Montreal, Quebec, Canada · On-site

$45k–$55k/yr

Mid level

<p class="xmsonormal"><strong><span lang="FR-CA" style="mso-ansi-language: FR-CA;">Coordonnateur(trice) de service / R&eacute;partiteur (trice) bilingue &ndash; Lachine</span></strong></p><p class="xmsonormal"><strong><s…

Skills: Service Coordination, Dispatching, Customer Service, Work Order Management, Inventory Coordination

Sentinel Dock & Door logoSentinel Dock & Door

Technicien(ne) / Installateur(trice) - Quais niveleurs (Expérimenté(e) et Apprenti(e)

Montreal, Quebec, Canada · On-site

Mid level

<p class="MsoNormal"><strong><span lang="FR-CA">Technicien(ne)/Installateur(trice) de quais niveleurs - Exp&eacute;riment&eacute; et Apprenti</span></strong></p><p class="MsoNormal"><strong><span lang="FR-CA">Services In…

Skills: Welding, Metal Fabrication, Mechanical Aptitude, Electrical Troubleshooting, Installation

Sentinel Dock & Door logoSentinel Dock & Door

Service Technician, Loading Docks

Toronto, Ontario, Canada · On-site

Mid level

<p><strong>Sentinel Dock &amp; Door Solutions</strong> is one of Canada&rsquo;s fastest-growing providers of commercial dock and door services - built by bringing together some of the best regional experts in the industr…

Skills: Mechanical Repair, Electrical Repair, Welding, Cutting, Torching

Sentinel Dock & Door logoSentinel Dock & Door

Service Apprentice

Mississauga, Ontario, Canada · On-site

Entry level

<p><strong>Sentinel Dock &amp; Door Solutions</strong> is one of Canada&rsquo;s fastest-growing providers of commercial dock and door services - built by bringing together some of the best regional experts in the industr…

Skills: Mechanical Aptitude, Hand Tools, Power Tools, Overhead Door Repair, Loading Dock Maintenance

Sentinel Dock & Door logoSentinel Dock & Door

Chef d’équipe – Installateur de portes industrielles

Montreal, Quebec, Canada · On-site

Mid level

<div><p><strong>Sentinel Dock &amp; Door Solutions</strong> est l&rsquo;un des fournisseurs de services de quais de chargement et de portes commerciales &agrave; la croissance la plus rapide au Canada &mdash; n&eacute; d…

Skills: Commercial Door Installation, Mechanical Troubleshooting, Dock Equipment Maintenance, Power Tool Proficiency, Diagnostic Tools

Sentinel Dock & Door logoSentinel Dock & Door

Chef d’équipe – Technicien de service

Montreal, Quebec, Canada · On-site

Mid level

<div><p><strong>Sentinel Dock &amp; Door Solutions </strong>est l&rsquo;un des fournisseurs de services de quais de chargement et de portes commerciales &agrave; la croissance la plus rapide au Canada - n&eacute; du regr…

Skills: Loading Dock Systems Repair, Commercial Overhead Doors, Welding, Fabrication, Troubleshooting

Sentinel Dock & Door logoSentinel Dock & Door

Service Apprentice, Technician

Toronto, Ontario, Canada · On-site

Entry level

<p><strong>Sentinel Dock &amp; Door Solutions</strong> is one of Canada&rsquo;s fastest-growing providers of commercial dock and door services - built by bringing together some of the best regional experts in the industr…

Skills: Mechanical Aptitude, Hand Tools, Power Tools, Overhead Door Repair, Loading Dock Maintenance

Sentinel Dock & Door logoSentinel Dock & Door

Lead Hand, Service Technician - Overhead Doors

Toronto, Ontario, Canada · On-site

Mid level

<p><strong>Sentinel Dock &amp; Door Solutions</strong> is one of Canada&rsquo;s fastest-growing providers of commercial dock and door services - built by bringing together some of the best regional experts in the industr…

Skills: Overhead Door Repair, Loading Dock Systems, Welding, Fabrication, Troubleshooting

Sentinel Dock & Door logoSentinel Dock & Door

Lead Hand Installer - Overhead Doors

Ottawa, Ontario, Canada · On-site

Mid level

<p class="MsoNormal"><strong>Sentinel Dock &amp; Door Solutions</strong> is a proudly Canadian company redefining service in the commercial dock and door industry. Founded in 2025 through the strategic acquisition of lea…

Skills: Overhead Door Installation, Mechanical Troubleshooting, Electrical Systems Troubleshooting, Dock Equipment Installation, Preventive Maintenance

Sentinel Dock & Door logo

Service Coordinator

Sentinel Dock & Door

Toronto, Ontario, Canada • On-site

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Mid level

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  • $55k–$60k/yr
  • Full-time
  • Posted 5d ago
  • ~40 hrs/week

Responsibilities

The Service Coordinator manages the scheduling and dispatching of technicians for service calls, preventive maintenance, and emergency repairs. They serve as the primary point of contact for customers and maintain all service documentation and work orders.

Requirements

Candidates must possess strong organizational and communication skills with experience in professional phone etiquette and customer service. Proficiency in data entry and service management systems is required to operate in a fast-paced environment.

Full job description

Sentinel Dock & Door Solutions is one of Canada’s fastest-growing providers of commercial dock and door services - built by bringing together some of the best regional experts in the industry.

What does that mean for you?

You’re not just joining a company - you’re joining a growing platform with real opportunity. As we expand across the market, we’re investing heavily in our people, our training, and the future of the trade.

Nex Industrial, part of the Sentinel group is looking for a Service Coordinator to add to their growing team. The Service Coordinator plays a central role in ensuring the smooth operation of day-to-day service activities within our fast-paced door and dock company. This individual will coordinate technician schedules, manage incoming service requests, maintain customer communication, and support the operations team with administrative and logistical needs.

 

Key Responsibilities

  • Service Scheduling and Dispatching - Coordinate and schedule service calls, preventive maintenance visits, emergency repairs, and warranty work. Dispatch technicians efficiently based on location, skill set, workload, and customer requirements.
  • Customer Communication and Support - Serve as a primary point of contact for customers regarding service requests, scheduling, work status, and follow-up communications. Ensure customer concerns are addressed promptly and professionally to maintain high levels of customer satisfaction.
  • Work Order and Documentation Management - Create, update, and maintain accurate service work orders, technician notes, equipment records, and customer files. Ensure all service documentation is complete and submitted in a timely manner for invoicing and reporting purposes.
  • Technician and Resource Coordination - Support field technicians by coordinating parts availability, equipment requirements, site access information, and scheduling adjustments. Monitor technician productivity and assist in resolving scheduling conflicts or operational issues.
  • Operational Efficiency and Revenue Support - Track open service calls, quoted repairs, preventive maintenance opportunities, and outstanding work to maximize revenue generation. Identify scheduling efficiencies, improve workflow processes, and help ensure service work is completed, billed, and closed promptly.

Skills & Qualifications

  • Strong organizational skills with the ability to prioritize effectively
  • Excellent verbal and written communication skills
  • Professional phone etiquette and customer service experience
  • Proficiency with customer portals, data entry, and service management systems
  • High attention to detail and accuracy
  • Ability to work efficiently in a fast‑paced environment

 

Compensation      $55,000 – $60,000 annually

Related keywords

Service CoordinationDispatchingPreventive MaintenanceWork Order ManagementCommercial Dock And DoorTechnician SchedulingCustomer Relationship ManagementLogisticsOperational EfficiencyRevenue Support

About Sentinel Dock & Door

LinkedInVisit site

Your Growth. Our Commitment. One Partnership.

Industry
Consumer Services
Company size
201-500 employees
LinkedIn followers
1,477
Service IndustrySupply Chain ManagementCustomer Service
View all jobs at Sentinel Dock & Door

About Sentinel Dock & Door

LinkedInVisit site

Your Growth. Our Commitment. One Partnership.

Industry
Consumer Services
Company size
201-500 employees
LinkedIn followers
1,477
Service IndustrySupply Chain ManagementCustomer Service
View all jobs at Sentinel Dock & Door

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