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The Customer Service Technician evaluates and performs warranty repairs on homes while managing subcontractors to ensure compliance and quality standards. They maintain positive relationships with homeowners and ensure all repair issues are resolved in a timely and professional manner.
Requirements
Candidates must have a high school diploma or GED and at least three years of relevant experience in home repairs such as carpentry and drywall. A valid driver's license and a vehicle capable of transporting supplies are required for travel between job sites.
Full job description
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
D.R. Horton, Inc. is currently looking for an Customer Service Technician. The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Evaluates homeowner repair issues to determine if they are warrantable items
Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
Schedules and manages subcontractors to make designated warranty repairs
Ensure all repairs are completed within compliance standards
Certifies warranty work is completed within contractor obligations
Develop and maintain good rapport with subcontractors and homeowners
Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
Processes charge-back documentation and invoices
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Ability to work overtime
Ability to travel overnight
Education and/or Experience
High school diploma or general education degree (GED)
Three or more years related experience, including carpentry work, drywall, texture repair and painting
Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
Excel in effective and positive communications
Work effectively in high pressure situations
Ability to work independently and be productive without supervision
Ability to provide a systematic approach in carrying out assignments
Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
Proficiency with MS Office and email
Ability to lift and/or move up to 50 pounds
Preferred Qualifications
Prior customer service experience a plus
Experience with minor electrical, plumbing and HVAC repair work preferred
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:
Medical, Dental and Vision
401(K)
Employee Stock Purchase Plan
Flex Spending Accounts
Life & Disability Insurance
Vacation, Sick, Personal Time and Company Holidays
Multiple Voluntary and Company provided Benefits
Build YOUR future with D.R. Horton, America’s Builder.#WeBuildPeopleToo
Related keywords
HomebuilderWarrantyCustomer satisfactionCarpentryDrywallPaintingSubcontractorsWork ordersComplianceMS OfficeElectricalPlumbingHVACConstructionResidentialField service
The number one homebuilder in America since 2002.
drh.fyi/builder
Industry
Construction
Company size
5,001-10,000 employees
Founded
1978
Headquarters
Arlington, TX
LinkedIn followers
218,173
Total funding
$1.2B
America's Builder is a lofty title, but it's a goal we work toward every day.
D.R. Horton started in 1978 in Fort Worth, Texas, and has grown into a national Fortune 500 company. Since 2002, D.R. Horton has been the number one homebuilder in America.
We build across the country, bringing our homes to new markets and acquiring like-minded home builders. Through our success, our founding vision hasn't changed.
We don't stop building. Wherever the housing market finds itself, we are working to make sure there is a home available for our buyers when they need it. Because we believe homeownership is for everyone, our product lines range from entry-level to luxury.
Come work with us or join the team. We'll be happy to show you why we are America's Builder.
Offices: 1341 Horton Circle, Arlington, TX 76011, US · 2325 Lakeview Parkway, Suite 275, Alpharetta, GA 30009, US · 481 Munn Road E, Suite 150, Fort Mill, SC 29715, US · 11241 Slater Avenue NE, Suite 120, Kirkland, WA 98033, US · 10700 Pecan Park Boulevard, Suite 450, Austin, TX 78750, US
Construction and HomebuildingConstructionFinanceInsuranceProperty InsuranceReal EstateAuto InsuranceProperty Development
Based on 2804 listings with disclosed salaries, most construction jobs in Texas pay between $66k–$180k per year. Individual offers vary with seniority, company size, and specialization.
How many Construction jobs are open in Texas right now?
There are currently 20,496 open construction positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Construction roles in Texas?
Companies currently hiring include Primoris Services Corporation, D.R. Horton, Lowe's Companies, Inc., EquipmentShare, Austin Industrial, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Construction jobs in Texas?
Yes — 1659 of the 20496 open construction positions offer remote or hybrid work (422 remote, 1237 hybrid).
How do I apply for Construction jobs in Texas?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.