Description ABOUT EMPOWER: At Empower Home Services, we’re more than just a home services company – we’re a team driven by innovation, integrity, and a commitment to excellence. Specializing in solar, HVAC, electrical, a…
Description ABOUT EMPOWER: At Empower Home Services, we’re more than just a home services company – we’re a team driven by innovation, integrity, and a commitment to excellence. Specializing in solar, HVAC, electrical, a…
Description Central Valley is a leading family-owned and operated building supply company with eight locations throughout Northern California. We have been in business since 1955 and have grown to become one of the large…
Skills: Organization, Attention To Detail, Computer Skills, Time Management, Retail Stocking
Description ABOUT EMPOWER: At Empower Home Services, we’re more than just a home services company – we’re a team driven by innovation, integrity, and a commitment to excellence. Specializing in solar, HVAC, electrical, a…
Description Central Valley is a leading family-owned and operated building supply company with eight locations throughout Northern California. We have been in business since 1955 and have grown to become one of the large…
Skills: Customer Service, Computer Skills, Communication, Organizational Skills, Problem Solving
Description Central Valley is a leading family-owned and operated building supply company with eight locations throughout Northern California. We have been in business since 1955 and have grown to become one of the large…
Skills: Forklift Operation, Basic Math, Hand Tools, Manual Dexterity, Material Handling
Description JOB SUMMARY: Do you enjoy working with your hands and ensure that safety is followed? At In-Shape, our Club Technician (CT) is responsible for the care, repair, and maintenance of the functionality, safety, a…
Rancho Cucamonga, California, United States · On-site
$80k–$85k/yr
Mid level
Description The Assistant Project Manager is a team player who works closely with an assigned PM as part of a client-facing team. The Assistant Project Manager provides administrative and tactical support and processing …
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Description Join our expanding team! Venturi Supply is the parent company to a national network of distributors specializing in pipe, valves, fittings, tanks, and industrial supplies, proudly serving a wide range of indu…
Description Position Summary: Merchants Metals, Inc. is searching for a Class A CDL Flatbed Truck Driver to make local daily runs to big box stores and independent contractors within a two-hour radius of the service cent…
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Description At HELIX Environmental Planning, you’ll join an employee-owned team where people, purpose, and passion for the environment drive everything we do. If you’re energized by hands-on habitat restoration, teamwork…
Description At HELIX Environmental Planning, you’ll join an employee-owned team where people, purpose, and passion for the environment drive everything we do. If you’re energized by hands-on habitat restoration, teamwork…
West Sacramento, California, United States · On-site
$20/hr–$22/hr
Entry level
Description With all your career options, why not choose a company where you can own part of the business? MacArthur Co. is 100% Employee-Owned and offers an outstanding suite of employee benefits. What began in 1913 as …
Skills: Forklift Operation, Box Truck Driving, Order Picking, Inventory Organization, Customer Service
Description Job Summary Architect III develops technical aspects of projects, including investigation, evaluation, and recommendation of design solutions. Responsible for design development and construction document prod…
Skills: Architectural design, Construction documents, Revit, Site investigation, Project modeling
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Since 1969, MACT Health Board’s mission has been to improve the health status of the American Indian and Alaskan Native population. Our goal is to continue to provide high quality care to our patients throughout a …
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Magnolia Heating and Cooling
Accounting Assistant
Riverside, California, United States · On-site
$25/hr–$27/hr
Mid level
Accounting Assistant (Accounts Payable & Accounts Receivable) Magnolia Heating, Air & Plumbing Riverside, CA Full-Time | In Office $25.00–$27.00 per hour Join a Growing Team That Values Accuracy, Organization, and Excell…
San Francisco, California, United States · On-site
$160k–$175k/yr
Senior+
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Skills: Capital Project Management, Budget Oversight, Personnel Development, SAP PM, Technical Leadership
Acts as the primary escalation specialist managing complex customer issues and driving them to resolution across internal departments. Responsible for monitoring SLAs, identifying recurring process gaps, and mentoring junior coordinators to improve overall customer experience.
Requirements
Requires a high school diploma and at least 3 years of related customer service experience. Preference is given to candidates with 1-2 years of experience in solar, roofing, or general construction.
Full job description
Description
ABOUT EMPOWER
At Empower Home Services, we’re more than just a home services company – we’re a team driven by innovation, integrity, and a commitment to excellence. Specializing in solar, HVAC, electrical, and roofing solutions, we take pride in delivering high-quality, energy-efficient services that truly make a difference in our customers’ lives. Our dedication to exceptional service and continuous improvement has earned us a spot on the Inc. 5000 – America’s Fastest Growing Companies list year after year.
When you join Empower, you’re stepping into a dynamic and growing organization where your contributions matter. We foster a culture of collaboration, learning, and advancement where ambitious professionals thrive and are empowered to succeed. If you’re looking to grow your career with a company that’s always raising the bar and striving to be the best in the business, Empower Home Services is the place for you.
BRIEF SUMMARY
The Customer Experience Coordinator II is the department’s escalation specialist and the primary owner of complex customer issues that require additional investigation, coordination, or resolution beyond the Customer Experience Coordinator I role. This individual contributor role takes ownership of escalated concerns, works across departments to drive resolution, and ensures each issue is documented, resolved, and communicated appropriately before requiring Customer Experience Manager involvement. Success is measured by timely escalation resolution, customer satisfaction, effective issue ownership, and the ability to identify and surface recurring issues that improve the overall customer experience.
ESSENTIAL FUNCTIONS
Escalation Management & Resolution
Own escalated customer concerns transferred from Customer Experience Coordinator I team members.
Investigate issues, coordinate with internal departments, and drive resolution through completion.
Maintain ownership of escalated cases until the customer’s concern has been addressed and resolution is confirmed.
Escalation SLA Management
Monitor open escalations to ensure timely progress and resolution within established service level agreements (SLAs).
Proactively identify risks, remove blockers, and maintain documented action plans for any escalation approaching or exceeding SLA expectations.
Ensure escalations move through the established escalation process with appropriate urgency and accountability.
Escalation Judgment & Manager Partnership
Apply sound judgment to determine which issues require Customer Experience Manager involvement.
Resolve issues independently when within role authority while escalating only matters requiring additional decision-making, such as CSLB/legal complaints or complex issues beyond established scope.
Provide complete context and recommended next steps when escalating matters to leadership.
Team Support & Service Standards
Serve as a resource and role model for Customer Experience Coordinator I team members by demonstrating strong communication, de-escalation techniques, and customer resolution practices.
Reinforce consistent use of Call Pilot and established customer experience processes.
Support the development of team capabilities through coaching and knowledge sharing.
Continuous Improvement & Root Cause Analysis
Identify recurring customer issues, process gaps, and operational breakdowns revealed through escalations.
Share trends and root causes with the Customer Experience Manager to support long-term process improvements.
Contribute insights that help prevent repeat issues and improve the overall customer experience.
KNOWLEDGE, SKILLS & EXPERIANCE
Required:
High School Degree
3+ years related experience in Customer Service.
Ability to make sound, independent judgments
Capacity and desire to expand knowledge of software capabilities
Take initiative to plan, organize, and complete assignments independently
Initiate, maintain, and complete both short term and long-term projects simultaneously
Able to work independently and work effectively as a member of a team
Able to handle regular interruptions to serve the needs of others while maintaining focus on multiple priorities and short and long term deadlines
Able to finish projects both quickly and accurately
Able to proactively seek out ways to improve upon existing methodologies
Maintain the highest level of integrity and confidentiality
Establish and maintain cooperative relationships with employees, maintaining a warm and professional manner with a positive employee relations and customer service mindset
Preferred:
1-2 years related experience in Solar, Roofing, or General Construction preferred
COMPENSATION
The expected pay range for this position is $52,000-$62,000. This range reflects the actual range of earnings of employees in this position.
BENEFITS
We offer employees working full-time comprehensive benefits, including health coverage (medical, dental and vision), 401K, paid Holidays off, and Sick Leave.
Related keywords
Customer ExperienceEscalation SpecialistSLACall PilotSolarHVACElectricalRoofingConstructionRoot Cause AnalysisCustomer SatisfactionCSLBCase ManagementProcess Improvement
⭐⭐⭐⭐⭐ Home Services Company⚡Solar | Electrical | Heating & Air | EV Chargers
🏆 Inc. 5000 - Fastest Growing Companies
Industry
Household Services
Company size
201-500 employees
Founded
2017
Headquarters
Clovis, California
LinkedIn followers
832
Solar & Storage | Electrical | Heating & Air Conditioning | Roofing ::
Started in 2017 and consistently ranked on the "Inc. 5000: Fastest Growing Companies" list.
Empower serves thousands of customers ever year and is dedicated to delivering the highest quality care for all your home services needs.
By taking a whole home approach, we ensure your systems work together cohesively — saving you time, money, and stress.
Offices: 683 N Pollasky Ave, Clovis, California 93612, US · 3464 Durahart St, Riverside, California 92507, US · 3750 Wilcox Rd, Stockton, California 95215, US · 6740 Theall Rd, Houston, Texas 77066, US
Solar and StorageHeating and Air Conditioning (HVAC)Electricaland RoofingSolarRenewable EnergyEnergy
Based on 4200 listings with disclosed salaries, most construction jobs in California pay between $80k–$180k per year. Individual offers vary with seniority, company size, and specialization.
How many Construction jobs are open in California right now?
There are currently 9,591 open construction positions in California listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Construction roles in California?
Companies currently hiring include Lowe's Companies, Inc., Mesa Energy Systems Inc, AECOM, BKF Engineers, Greystar, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Construction jobs in California?
Yes — 1511 of the 9591 open construction positions offer remote or hybrid work (253 remote, 1258 hybrid).
How do I apply for Construction jobs in California?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.