POSITION SUMMARY: The Brand Ambassador supports the Guest Relations team as a subject-matter expert for assigned Papa Murphy's and BBQ Holdings restaurant brands. This role manages guest contacts, provides administrative…
Skills: Guest relations, Customer service, Restaurant operations, Communication, Problem solving
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Molly Maid of Western Portland & Vancouver
House Cleaner
Vancouver, Washington, United States · On-site
$17/hr–$24/hr
Entry level
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Skills: House cleaning, Customer service, Time management, Attention to detail, Physical stamina
Our Company PharMerica Overview Join our PharMerica team! PharMerica is a closed-door pharmacy where you can focus on fulfilling the pharmaceutical needs of our long-term care and senior living clients. We offer a non-re…
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Molly Maid of Western Portland & Vancouver
House Cleaner
Vancouver, Washington, United States · On-site
$17/hr–$24/hr
Entry level
Would you like a new career where you get training and have an opportunity to advance? Do you want to stop working crazy hours and have some flexibility in your schedule? Would you like to control how much money you get …
Skills: House cleaning, Customer service, Time management, Attention to detail, Physical stamina
Molly Maid of Western Portland & Vancouver
House Cleaner
Vancouver, Washington, United States · On-site
$17/hr–$24/hr
Entry level
Would you like a new career where you get training and have an opportunity to advance? Do you want to stop working crazy hours and have some flexibility in your schedule? Would you like to control how much money you get …
Skills: House cleaning, Customer service, Time management, Attention to detail, Physical stamina
H&R Block
Multi-Office Leader
Vancouver, Washington, United States · On-site
$80k–$85k/yr
Mid level
About the Role The Multi-Office Leader, known internally as an Area Experience Leader, leads a portfolio of 4–6 retail offices and is responsible for delivering a consistent, high-quality client experience across every l…
About the Role The Multi-Office Leader, known internally as an Area Experience Leader, leads a portfolio of 4–6 retail offices and is responsible for delivering a consistent, high-quality client experience across every l…
Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultur…
About the Role The Multi-Office Leader, known internally as an Area Experience Leader, leads a portfolio of 4–6 retail offices and is responsible for delivering a consistent, high-quality client experience across every l…
Would you like a new career where you get training and have an opportunity to advance? Do you want to stop working crazy hours and have some flexibility in your schedule? Would you like to control how much money you get …
Skills: House cleaning, Customer service, Time management, Attention to detail, Physical stamina
Molly Maid of Western Portland & Vancouver
House Cleaner
Vancouver, Washington, United States · On-site
$17/hr–$24/hr
Entry level
Would you like a new career where you get training and have an opportunity to advance? Do you want to stop working crazy hours and have some flexibility in your schedule? Would you like to control how much money you get …
Skills: House cleaning, Customer service, Time management, Attention to detail, Teamwork
Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultur…
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Company Description Who we are: At Dungarvin, we are more than a provider of support services—we’re a mission-driven team rooted in respect, response and choice. Since 1976, we’ve been dedicated to meeting people where t…
Skills: Functional Assessments, Positive Behavior Support Plans, Individual Support Plan, Applied Behavior Analysis, Data Collection
Company Description Who we are: At Dungarvin, we are more than a provider of support services—we’re a mission-driven team rooted in respect, response and choice. Since 1976, we’ve been dedicated to meeting people where t…
Skills: Functional assessments, Positive behavior support plans, Individual support plan development, Applied behavior analysis, Data collection
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Part-time
Posted 18d ago
~40 hrs/week
Responsibilities
The Brand Ambassador manages guest contacts and provides administrative support to ensure a positive experience for restaurant brand guests. They investigate concerns, provide recovery solutions, and collaborate with field leadership to resolve issues effectively.
Requirements
Candidates must have at least 2 years of experience in guest relations, customer service, or restaurant operations. Strong communication, organizational skills, and the ability to work evenings and weekends are required.
Full job description
POSITION SUMMARY:
The Brand Ambassador supports the Guest Relations team as a subject-matter expert for assigned Papa Murphy's and BBQ Holdings restaurant brands. This role manages guest contacts, provides administrative support, and partners with restaurant and field leadership to deliver a consistent and positive guest experience.
Brand Ambassadors are expected to approach every interaction with a "Yes is the answer. What is the question?" mindset. This means looking for solutions, taking ownership, and removing barriers whenever possible while operating within company guidelines. The guest must remain at the center of every decision and action.
This role requires a strong sense of urgency. Guest concerns must receive rapid attention, clear communication, and timely resolution. When an immediate solution is not available, the Brand Ambassador is responsible for keeping the guest informed and ensuring the concern continues moving toward resolution.
PRIMARY ACCOUNTABILITIES:
Serve as the Guest Relations subject-matter expert for assigned restaurant brands, maintaining knowledge of menus, promotions, loyalty programs, policies, and service standards. Assist guests by phone, email, live chat, and other supported communication channels. Keep the guest at the center of every interaction by responding with urgency, empathy, professionalism, and a solution-focused approach. Manage guest cases from initial contact through resolution, including research, communication, recovery, follow-up, and complete case documentation. Ensure all guest communications are accurate, personalized, timely, and consistent with the appropriate brand voice. Partner with restaurant managers, franchisees, field leaders, and internal departments to investigate concerns and remove barriers to resolution. Provide guest recovery solutions within established guidelines and escalate food safety, legal, security, injury, discrimination, media, and other high-risk concerns according to company procedures. Identify recurring guest concerns and share relevant trends and opportunities with Guest Relations leadership. * Provide brand guidance, case support, and coverage across the Guest Relations team based on business needs.
KNOWLEDGE, SKILLS, & ABILITIES:
Experience: * 2+ years experience in guest relations, customer service, restaurant operations, hospitality, or a related field.
Skills/Competencies/Certifications: Evening and weekend availability based upon business needs Strong written and verbal communication skills. Ability to communicate with empathy while remaining clear, professional, and solution-focused. Strong organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Strong sense of urgency and commitment to timely follow-up. Sound judgment and the ability to escalate sensitive concerns appropriately. Comfortable working with guest relations platforms, reporting tools, and Microsoft Office applications. * Ability to work independently and collaborate effectively with restaurant operators and internal partners.
BBQ Holdings, Inc. is a division of MTY Food Group owning and operating several restaurant brands.
Industry
Restaurants
Company size
1,001-5,000 employees
Founded
2019
Headquarters
Minnetonka, Minnesota
LinkedIn followers
2,379
BBQ Holdings is a division of MTY Food Group and operator of restaurant brands such as Famous Dave's, Village Inn, Granite City, Baker's Square, Barrio Queen, Sauce Pizza and Wine, and more.
Offices: 12701 Whitewater Dr, 100, Minnetonka, Minnesota 55343, US
How many Administrative jobs are open in Vancouver, WA right now?
There are currently 292 open administrative positions in Vancouver, WA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Vancouver, WA?
Companies currently hiring include Vancouver Clinic, Legacy Health, Sea Mar Community Health Centers, Global Elite Consultants, PharMerica, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Vancouver, WA?
Yes — 37 of the 292 open administrative positions offer remote or hybrid work (18 remote, 19 hybrid).
How do I apply for Administrative jobs in Vancouver, WA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.