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The Customer Service Specialist is responsible for assisting retail and wholesale customers with product needs, resolving concerns, and ensuring high levels of satisfaction. They also manage sales transactions, maintain store inventory, and perform operational tasks such as mixing paint and stocking shelves.
Requirements
Candidates must be at least 18 years old, possess a valid driver's license, and be able to lift up to 70 lbs. A high school diploma or GED and one year of retail or customer service experience are preferred.
Full job description
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.
This is a full time position
The individual selected for this role will be expected to work at Store #708262, located at: 16200 SE 15th Street Vancouver WA 98683
The pay is $18.75 per hour
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Qualifications
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver’s License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year of experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint-related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
#SHWSales
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible
What is the Process to get Started? Step 1 – Online Application
Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/
Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners
Step 2 – Digital Interview
Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions
You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation
Step 3 – In-Store Interview
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.
Full-time regular employees not covered by a collective bargaining agreement are eligible for:
0-10 paid holidays throughout the calendar year, including 1 floating holiday
In the year of hire, 3-13 paid vacation days, prorated based on hire date, including a minimum of 3 frontloaded paid “flex” days which can be used for unplanned absences, such as sick days.
Non-exempt employees who work within the state of Washington will accrue paid sick leave at an accrual rate of 1 hour per every 40 hours worked
Employees who work within the city of Seattle, Washington will accrue paid sick leave at a rate of 1 hour per every 30 hours worked
4 workweeks (on a 12-month rolling calendar period) of paid Military leave for employees who are absent from work due to service in the uniformed services
5 days of paid Bereavement Leave following the death of an immediate family member and 3 days of paid Bereavement Leave following the death of any other family member
After one year of employment, two weeks of Paid Parental Leave following the birth, adoption, or placement of a foster child
Compensation decisions are dependent on the facts and circumstances of each position, which will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of non-discriminatory factors considered in making compensation decisions including geographic location; skill sets; experience and training; licensure and certifications; and other business and organizational needs. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Related keywords
RetailCustomer ServiceSalesPaintCoatingsInventory ManagementPoint of SaleWholesaleProduct KnowledgeSafetyLogisticsMerchandisingStore OperationsCommunicationTeamwork
Discover a career where you can Create Your 𝗣𝗼𝘀𝘀𝗶𝗯𝗹𝗲™.
Industry
Paint, Coating, and Adhesive Manufacturing
Company size
10,001+ employees
Headquarters
Cleveland, OH
LinkedIn followers
762,625
Our mission began more than 150 years ago in 1866 when Henry Sherwin and Edward Williams founded the company in Cleveland, Ohio. The duo went on to shape an industry and create a global legacy. That legacy continues on today as we look ahead and continue to innovate our future. With stores, distribution centers and facilities spanning the globe, we're able to deliver the best in paints, coatings and related products to the world. From our headquarters to our 130 distribution centers and more than 5,000 retail locations, we continue to grow in new and exciting ways.
Here, there's no one path to success. Our 64,000+ employees are diverse, innovative and passionate. Our employees worldwide bring their energy and unique perspectives to each new day. We believe in careers that grow with you and open up new opportunities. With the support of a global team, you can innovate, grow and discover a career where you can thrive and Create Your 𝗣𝗼𝘀𝘀𝗶𝗯𝗹𝗲™.
Equal Opportunity Employer of all protected statuses, including disability and veteran.
Offices: 101 Prospect Avenue N.E., Cleveland, OH 44101, US · Hipolito Yrigoyen 1579, Ciudadela, Buenos Aires 1702, AR · Warszawska 18, Rzeszów, Podkarpackie 35-205, PL · Thorncliffe Road, Chapeltown, England S35 2YP, GB · Shanghai, CN
Industrial and Marine Coatings-Global Organization and Product Finishes for OEMs-Global OrganizationChemicalSalesManufacturingConsumer Product Manufacturing
How many Retail jobs are open in Vancouver, WA right now?
There are currently 427 open retail positions in Vancouver, WA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Vancouver, WA?
Companies currently hiring include Starbucks, Albertsons Companies, Lowe's Companies, Inc., Domino's, Great Clips Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Vancouver, WA?
Yes — 2 of the 427 open retail positions offer remote or hybrid work (2 remote, 0 hybrid).
How do I apply for Retail jobs in Vancouver, WA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.