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The Care Coordinator supports patient care by managing appointment flow and providing high-quality customer service. Responsibilities include responding to communications promptly and guiding patients through the out-of-network experience.
Candidates should have previous customer service experience and strong communication skills. A bachelor's degree is preferred but not required.
Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our 3rd Ave location in the Upper East Side.
Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued whilst also controlling the flow of the appointment. Care Coordinators are expected to respond to all phone calls and emails within 2 hours and always within 24hours.
Care Coordinators will guide our patients through our out-of-network experience and greet all patients who enter the clinic with a smile. Care Coordinators are expected to execute 5-star customer service. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need.
\nQualificationsWe value empathy in our team members and a dedication to clinical excellence -- whatever your workstyle -- above all else. While we are looking for both entrepreneurial big-thinkers and those dedicated simply to the day-to-day of treatment, successful candidates will understand that being clear is kind and that actions express priorities. No matter where you are in your career, we are positive you will find your niche with us and grow.
Further success factors may include:
Passion for the field hospitality and customer service.
Self-motivation and willingness to go above and beyond.
Enjoyment of seeking out an opportunity to make an impact daily and connecting with people.
A proactive, collaborative, team-oriented attitude because we don’t work in silos.
You celebrate wins and learn from losses with your patients, colleagues, and surrounding communities.
A resonance with our SPEAR-IT values:
Service
Passion
Empathy
Accountability
Respect
Impact
Teamwork
Spear Physical and Occupational Therapy is the nation’s leading outpatient practice. With more than 40 clinics in the New York Tri-State Area and 25 years of experience, Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances. Since its founding, Spear has been honored by some of the top medical, academic, and business communities. Among these accolades, they have twice been named the nation’s top physical therapy practice by the American Physical Therapy Association and WebPT, received the Columbia Award for Leadership in Clinical Education, served as official therapists to Olympic teams and Broadway shows, and been featured for their expertise in The New York Times, CBS News, Good Morning America, The Today Show, and more. Learn more about Spear’s history of excellence at spearcenter.com.
Named the nation's top physical therapy practice (twice). #letskeepmoving #growwithspear
Spear was founded in 1999 with the mission of combining clinical excellence with an unparalleled patient experience. Today, we have over 70 locations in the New York City Metro region (and growing) and have been named the nation’s top physical therapy practice (twice). Spear’s team has served as official physical therapists at the Rio and Tokyo Olympics, the JP Morgan Tournament of Champions, and for an ever-growing list of Broadway shows. As industry leaders our therapists have been recognized through features on national media outlets such as the New York Times, the Wall Street Journal, Forbes, CNN, ABC, NBC, and more. Learn more about the exciting opportunities to join our fast-growing team by visiting our website: spearcenter.co/careers Let's Keep Moving.
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