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Manage daily deal registrations, quotes, and service orders for channel partners while serving as the primary contact for Near-Net requests. Collaborate cross-functionally to resolve operational issues and maintain accurate data within CRM systems and commission reports.
Requires 3+ years of experience in sales support or operations within telecommunications or B2B services, with mandatory proficiency in Salesforce CRM. Candidates must possess strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.
We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.
ON A TYPICAL DAY YOU’LL
Respond to daily deal registration, quote, and service order requests from channel partners; providing accurate pricing, serviceability details, creation of partner opportunities, and the processing of orders with attention to detail
Deliver an exceptional customer experience to our channel partner base through responsive communication, proactive support, and professional service
Serve as the primary channel team point of contact for the management of Near-Net partner quote requests; including budgetary quoting, feasible study, non-standard pricing, and collaboration with other New Build project stakeholders
Collaborate cross-functionally with Sales Engineering, Network Engineering, Customer Experience, Service Delivery, and Accounting teams to facilitate partner requests and resolve operational issues
Create and manage Sales Engineering Request projects generated from partner quote requests
Distribute On-Net building lists, rate cards, and updated sales collateral to channel partners
Own partner commission tracking and commission reporting in collaboration with the finance and accounting teams.
Maintain data accuracy within Pilot’s CRM systems and other sales and operational tools
As required, attend industry trade shows and events as a representative of the channel sales team
WHAT WE’RE LOOKING FOR
3+ years of experience in sales support, sales operations, account coordination, customer experience, or related role within telecommunications or B2B services
Experience with Salesforce CRM or similar CRM platforms required; ability to create and maintain accurate data records
Strong understanding of telecommunications services (DIA, Ethernet, Dark Fiber, Wavelength) is a plus; demonstrated ability to quickly learn technical products and services is a must
Proven ability to manage multiple priorities and requests simultaneously in a fast-paced environment
Exceptional organizational skills and attention to detail, particularly when managing quotes, deal registration, service orders, and commissions reporting
Excellent written and verbal communication skills with the ability to interact professionally with channel partners, customers and cross-functional internal teams
Self-motivated and able to work independently while knowing when to collaborate and escalate appropriately
Proficiency in Google Suite (Sheets, Docs, Slides) and Salesforce CRM, with comfort learning new software platforms (e.g., Connectbase)
Strong problem-solving skills and customer service orientation
Ability to work in an office environment; ability to lift up to 50lbs on occasion; ability to occasionally stand for extended periods, reach, bend, stoop, and lift
Ability to travel up to 20% of the time for conferences, industry trade shows, and events if required (estimated 2-4 times per year)
Base salary of $75,000 - $90,000
Company-sponsored Medical, Dental, Vision Coverage
Company-sponsored 401(k)
Commuter & Wellness Reimbursement
Competitive PTO
At Pilot, we believe differences make us stronger, and that our diversity is something to celebrate. Pilot hires without regard to race, color, religion or belief, national, social or ethnic origin, sex (and pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Pilot Fiber, Inc. is not open to third-party solicitation or resumes for our posted positions. Any resume submitted to a Pilot Fiber, Inc. employee by a recruiting firm that does not have a valid, written search agreement with us will be considered a referral, regardless of whether it is submitted for a posted position or for general consideration, and no matter how it is submitted (via email, the Internet, or other means). No fee will be paid in the event a candidate is hired by Pilot Fiber, Inc. as a result of the referral or through other means.
NYC's modern connectivity company. Enterprise-grade fiber, built and maintained by our own teams.
Founded in early 2014, Pilot provides internet and network products so businesses can focus on the work they love. Our quality is our contract, and we're relentlessly dedicated to delivering the fastest, most reliable office internet at competitive prices. We believe working with your ISP should be easy, which is why we offer no contracts and 24/7 support. Interested in joining the cause? As our network continues to grow, we need more internet fanatics on the team who share a passion for changing telecom from the inside out.
Offices: New York, NY 10007, US
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