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Ensure the safety and security of clients and the facility through patrols, bed counts, and orderly operations. Coordinate with the Social Services Team to manage client intake, orientation, and attendance at required meetings.
Requires a High School Diploma or equivalent and an FDNY F-02 Fireguard Certificate. Candidates should have experience working in residential facilities with disadvantaged populations and basic computer literacy.
Program: Audubon | 284 Audubon Avenue, Manhattan, NY 10033
What You’ll Do
As a Residential Aide at one of our shelters for single adults, you’ll be responsible for helping to ensure the safety of our clients, the security of our facility and grounds, and the orderly operation of the facility during your shift. You’ll also work directly with our clients to ensure that they attend required internal and external meetings, and you'll collaborate with members of the Social Services Team to ensure client issues are addressed and there is continuity and consistent communication throughout a client's stay.
Your responsibilities will include:
Conducting Intake/Orientation for new clients, which includes explaining processes, rules, and regulations, copying and filing IDs, and assigning beds.
Conducting and documenting patrols to ensure client compliance with site rules and regulations to ensure health and safety.
Managing processes for inventorying and securing possessions of clients who are away from the site for hospitalization, incarceration, or other reasons.
Conducting bed and meal counts and assisting House Managers with locker searches.
Using the DHS CARES system to track vacancies, check clients in and out, print rosters, etc.
Ensuring that clients receive any notices of meetings and appointments from the Social Services Team on a timely basis, escorting clients to meetings and appointments when necessary.
Documenting incidents and other noteworthy events that occur during your shift.
You’re a great fit for this role if you have:
High School Diploma or equivalent OR equivalent experience and skills.
Work experience in residential facilities.
Experience and capacity to work with people experiencing homelessness or other disadvantaged people.
Strong relationship and customer service skills.
Computer literacy with Microsoft applications.
Bi-lingual (English/Spanish) preferred.
Ability to provide night and weekend coverage as needed.
Compensation
Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.
We Have GREAT BENEFITS!
Who We Are
At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.
EOE. A Drug-Free Workplace.
One of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations
At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives.
Offices: 115 East 13th Street, New York, NY 10003, US
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