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Jobs at Topaz HR (Now Hiring) — 47 open

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Director of Resident Experience

New York, New York, United States · On-site

$90k–$120k/yr

Mid level

Position Overview A vertically integrated real estate organization specializing in development, construction & property management and family office operations is seeking a full-time Director of Resident Experience to le…

Skills: Luxury Hospitality, Resident Experience Strategy, SOP Development, Employee Training, Service Auditing

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Bilingual Community Recruiter

Spring Valley, New York, United States · Hybrid

Mid level

Company Overview A facilities management company offering an array of third-party services such as cleaning, maintenance, facility repairs, and security. They are committed to helping their clients stay clean, functional…

Skills: English Fluency, Spanish Fluency, Recruiting, Community Outreach, Sales

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Staffing Coordinator

New York, New York, United States · On-site

$25/hr–$30/hr

Entry level

Position Overview A leading Homecare provider is seeking proactive Staffing Coordinators to oversee daily caregiver scheduling and ensure consistent, uninterrupted home care services. This position plays a vital role in …

Skills: Caregiver Scheduling, Staffing Coordination, HHAeXchange, Electronic Visit Verification (EVV), Multitasking

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Charter Dispatch Operations

Spring Valley, New York, United States · On-site

$85k–$100k/yr

Mid level

Position Overview A transportation and logistics company is seeking an experienced Charter Dispatch Operations Specialist to oversee charter scheduling and transportation coordination. This role is focused on long-range …

Skills: Charter Scheduling, Transportation Coordination, Client Communication, Driver Scheduling, Logistics Management

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Speech Language Pathologist

Lodi, California, United States · On-site

$73/hr–$103/hr

Mid level

Position Overview A nationwide provider of comprehensive school-based therapy services is seeking dedicated SLP clinicians to support and develop students' critical communication skills. Your contributions will directly …

Skills: Speech-Language Pathology, Pediatric Speech Development, Individualized Education Program (IEP), Clinical Assessment, Treatment Planning

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School Psychologist

Hayden, Idaho, United States · On-site

$64/hr–$111/hr

Mid level

School Psychologist Location: Hayden, ID Job Type: Full-Time Work Setting: In-Person (School-Based) Compensation: $64.00 - $111.00 per hour Position Overview Our client is seeking multiple Full-Time School Psychologists …

Skills: Psychotherapy, Psychological Assessment, Treatment Planning, Group Therapy, HIPAA Compliance

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Physical Therapist (PT)

Los Angeles, California, United States · On-site

$61/hr–$81/hr

Mid level

Physical Therapist (PT) Location: Los Angeles, CA Job Type: Full-Time Work Setting: In-Person (School-Based) Compensation: $61.00 - $81.00 per hour Position Overview Our client is seeking multiple Full-Time Physical Ther…

Skills: Physical Therapy, Patient Assessment, Treatment Planning, Mobility Improvement, Strength Training

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Remote Speech Language Pathologist

San Diego, California, United States · Remote Solely

$54/hr–$86/hr

Mid level

Position Overview A nationwide provider of comprehensive school-based therapy services is seeking dedicated SLP clinicians to support and develop students' critical communication skills. Your contributions will directly …

Skills: Speech-Language Pathology, Pediatric Speech Development, Individualized Education Program (IEP), Clinical Assessment, Treatment Planning

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SPED Teacher

Surprise, Arizona, United States · On-site

$29/hr–$54/hr

Mid level

SPED Teacher Location: Surprise, AZ Job Type: Full-Time Work Setting: School-Based Compensation: $29.00 - $54.00 per hour Position Overview Our client is seeking a Full-Time SPED Teacher to support a school district in S…

Skills: Individualized Instruction, IEP Development, Behavioral Support, Classroom Management, Case Management

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Product Development & Procurement Manager

Lyndhurst, New Jersey, United States · On-site

$120k–$150k/yr

Senior

Position Overview A growing packaging and industrial solutions company is seeking a Product Development & Procurement Manager to lead international sourcing, product improvement, purchasing strategy, and import operation…

Skills: International Sourcing, Procurement Strategy, Vendor Management, Import Logistics, Contract Negotiation

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Speech Language Pathologist

Roanoke, Virginia, United States · On-site

$45/hr–$56/hr

Mid level

Position Overview A nationwide provider of comprehensive school-based therapy services is seeking dedicated SLP clinicians to support and develop students' critical communication skills. Your contributions will directly …

Skills: Speech-Language Pathology, Pediatric Speech Development, Individualized Education Program (IEP), Clinical Assessment, Treatment Planning

Topaz HR logoTopaz HR

Speech Language Pathologist

Chesterfield County, Virginia, United States · On-site

$45/hr–$71/hr

Mid level

Speech Language Pathologist Location: Chesterfield, VA Job Type: Full-Time / Part-Time Work Setting: In-Person (School-Based) Compensation: $45.00 - $71.00 per hour Position Overview Our client is seeking multiple Full-T…

Skills: Speech Therapy, Pediatric Speech Development, Individualized Education Program (IEP), Patient Assessment, Treatment Planning

Topaz HR logoTopaz HR

Speech Language Pathologist

Surprise, Arizona, United States · On-site

$45/hr–$71/hr

Mid level

Position Overview A nationwide provider of comprehensive school-based therapy services is seeking dedicated SLP clinicians to support and develop students' critical communication skills. Your contributions will directly …

Skills: Speech-Language Pathology, Pediatric Speech Development, Individualized Education Program (IEP), Clinical Assessment, Treatment Planning

Topaz HR logoTopaz HR

Speech Language Pathologist

Palm Springs, California, United States · On-site

$55/hr–$86/hr

Mid level

Speech Language Pathologist Location: Palm Springs, CA Job Type: Full-Time Work Setting: In-Person (School-Based) Compensation: $55.00 - $86.00 per hour Position Overview We are seeking multiple Full-Time Speech Language…

Skills: Speech Therapy, Pediatric Speech Development, Individualized Education Program (IEP), Patient Assessment, Treatment Planning

Topaz HR logoTopaz HR

Speech Language Pathologist

Elk Grove, California, United States · Hybrid

$73/hr–$103/hr

Mid level

Speech Language Pathologist Location: Elk Grove, CA Job Type: Full-Time Work Setting: In-Person/Hybrid (School-Based) Compensation: $73.00 - $103.00 per hour Position Overview Our client is seeking multiple Full-Time Spe…

Skills: AAC Devices, Speech Therapy, Pediatric Speech Development, Individualized Education Program (IEP), Early Intervention Strategies

Topaz HR logoTopaz HR

Speech Language Pathologist

Sacramento, California, United States · Hybrid

$65/hr–$95/hr

Mid level

Position Overview A nationwide provider of comprehensive school-based therapy services is seeking dedicated SLP clinicians to support and develop students' critical communication skills. Your contributions will directly …

Skills: Speech-Language Pathology, Pediatric Speech Development, Individualized Education Program (IEP), Clinical Assessment, Treatment Planning

Topaz HR logoTopaz HR

VP of Marketing

Monsey, New York, United States · Hybrid

$180k–$250k/yr

Senior+

Overview A growing eCommerce SaaS company specializing in accounting automation is looking for a VP of Marketing. This position reports directly to the CEO and will be responsible for building a scalable marketing engine…

Skills: SaaS Marketing, Demand Generation, Positioning And Messaging, Content Strategy, Digital Marketing

Topaz HR logoTopaz HR

Speech Language Pathologist

Vallejo, California, United States · Hybrid

$55/hr–$90/hr

Mid level

Position Overview A nationwide provider of comprehensive school-based therapy services is seeking dedicated SLP clinicians to support and develop students' critical communication skills. Your contributions will directly …

Skills: Speech-Language Pathology, Pediatric Speech Development, Individualized Education Program (IEP), Clinical Assessment, Treatment Planning

Topaz HR logoTopaz HR

Speech Language Pathologist

Patterson, California, United States · Hybrid

$55/hr–$90/hr

Mid level

Speech Language Pathologist Location: Patterson, CA Job Type: Full-Time Work Setting: In-Person/Hybrid (School-Based) Compensation: $55.00 - $90.00 per hour Position Overview Our client is seeking multiple Full-Time Spee…

Skills: Speech Therapy, Pediatric Speech Development, Individualized Education Program (IEP), Clinical Assessment, Treatment Planning

Topaz HR logoTopaz HR

Speech Language Pathologist Assistant (SLPA)

Coachella, California, United States · On-site

$37/hr–$56/hr

Mid level

Speech Language Pathologist Assistant (SLPA) Location: Coachella, CA Job Type: Full-Time Work Setting: In-Person (School-Based) Compensation: $37.00 - $56.00 per hour Position Overview Our client is looking for Full-Time…

Skills: Speech Language Pathology, Therapy Implementation, Student Progress Monitoring, IEP Goal Support, Communication

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Showing 1–20 of 47

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Director of Resident Experience

Topaz HR

New York, New York, United States • On-site

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Mid level

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  • $90k–$120k/yr
  • Full-time
  • Paid Time Off, Paid Holidays, Benefits Package
  • Posted 2d ago
  • Apply by Oct 22
  • ~40 hrs/week

Responsibilities

Lead the resident experience strategy across a luxury multifamily portfolio by developing hospitality standards and SOPs. Train and mentor on-site staff while implementing engagement initiatives and performance metrics to ensure a consistent resident journey.

Requirements

Requires 3-5+ years of experience in luxury hospitality, residential property management, or guest services. Candidates must have a proven track record of creating employee training programs and developing operational accountability frameworks.

Full job description

Position Overview

A vertically integrated real estate organization specializing in development, construction & property management and family office operations is seeking a full-time Director of Resident Experience to lead and elevate the resident experience across its luxury portfolio. This role will be responsible for creating, implementing, and maintaining hospitality standards throughout the full resident journey from initial inquiries and move-in through ongoing residency and move-outs. 

Responsibilities

  • Lead the resident experience strategy across a portfolio of luxury multifamily properties, ensuring a consistent and memorable resident journey from first contact through move-out
  • Develop and implement hospitality-focused service standards that elevate the resident experience across all properties
  • Create and maintain SOPs, onboarding programs, training materials, service manuals, and performance standards for resident-facing teams
  • Train, coach, motivate, and mentor front desk staff, package room associates, porters, maintenance personnel, and other on-site team members
  • Conduct property visits, service audits, and quality assessments to ensure consistent execution of hospitality and customer service standards
  • Develop resident engagement initiatives, including move-in experiences, welcome gifts, communication strategies, and resident appreciation programs
  • Establish performance metrics and accountability measures, leverage training software to track employee development, collaborate with leadership on service improvements, and proactively resolve resident concerns

Qualifications

  • 3–5+ years of experience in luxury hospitality, hotels, residential property management, guest services, concierge operations, resident experience, or a related field
  • Proven experience creating, implementing, and delivering employee training programs across multiple departments and employee levels
  • Strong understanding of hospitality principles, resident engagement, and service excellence standards within luxury environments
  • Demonstrated ability to develop SOPs, onboarding programs, training materials, operational processes, and performance accountability frameworks
  • Experience managing employee performance standards, service quality initiatives, and continuous improvement programs
  • Excellent leadership, communication, coaching, presentation, and interpersonal skills, with the ability to influence teams across all levels of an organization
  • Highly organized and professional with strong project management abilities, proficiency in training or employee development software, willingness to travel between Brooklyn properties, and bilingual abilities considered a plus

Compensation & Benefits

  • $90,000 – $120,000 annually (based on experience)
  • PTO, paid holidays and benefits package
  • Opportunity to create and lead the company-wide hospitality and resident experience platform

About the Employer

This company owns and manages luxury residential communities throughout Brooklyn and is committed to delivering a hospitality-driven living experience that distinguishes its properties in a competitive market. The company is currently expanding its operations and relocating to a new headquarters in Greenpoint as part of its continued growth.

EEO Statement

Topaz HR is an Equal Opportunity Employer, and we do not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other status protected by applicable law. We value and are committed to creating an inclusive environment for all employees.

Please Note

Topaz HR is conducting this search on behalf of one of our clients. The employer's name will be disclosed during the interview process, and all hiring decisions will be made directly by the client.

Related keywords

Luxury MultifamilyHospitality StandardsResident JourneySOPsOnboarding ProgramsService ManualsQuality AssessmentsResident AppreciationPerformance AccountabilityConcierge OperationsGuest ServicesProperty ManagementReal EstateEmployee Development Software

About Topaz HR

LinkedInVisit site

Streamlining your HR responsibilities.

Industry
Human Resources Services
Company size
11-50 employees
Founded
2019
Headquarters
West Orange, New Jersey
LinkedIn followers
6,473

At Topaz HR, we don’t just advise you on what to do—we get it done. Proactively safeguarding your business, we ensure you’re protected well in advance, and when challenges arise, we handle them seamlessly so you can stay focused on growing your business. With decades of combined experience, the Topaz team is proud to serve our growing client base with confidence, integrity, and a genuine commitment to their success. Ready to explore how Topaz can support your HR needs or just have a quick question? Reach out today—we’re here to help!

Offices: 271 Mount Pleasant Ave, West Orange, New Jersey 07052, US

hrhrisemploymentacabenefitsand labor compliance
View all jobs at Topaz HR

About Topaz HR

LinkedInVisit site

Streamlining your HR responsibilities.

Industry
Human Resources Services
Company size
11-50 employees
Founded
2019
Headquarters
West Orange, New Jersey
LinkedIn followers
6,473

At Topaz HR, we don’t just advise you on what to do—we get it done. Proactively safeguarding your business, we ensure you’re protected well in advance, and when challenges arise, we handle them seamlessly so you can stay focused on growing your business. With decades of combined experience, the Topaz team is proud to serve our growing client base with confidence, integrity, and a genuine commitment to their success. Ready to explore how Topaz can support your HR needs or just have a quick question? Reach out today—we’re here to help!

Offices: 271 Mount Pleasant Ave, West Orange, New Jersey 07052, US

hrhrisemploymentacabenefitsand labor compliance
View all jobs at Topaz HR

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