Position Overview A vertically integrated real estate organization specializing in development, construction & property management and family office operations is seeking a full-time Director of Resident Experience to le…
Company Overview A facilities management company offering an array of third-party services such as cleaning, maintenance, facility repairs, and security. They are committed to helping their clients stay clean, functional…
Skills: English Fluency, Spanish Fluency, Recruiting, Community Outreach, Sales
Position Overview A leading Homecare provider is seeking proactive Staffing Coordinators to oversee daily caregiver scheduling and ensure consistent, uninterrupted home care services. This position plays a vital role in …
Position Overview A transportation and logistics company is seeking an experienced Charter Dispatch Operations Specialist to oversee charter scheduling and transportation coordination. This role is focused on long-range …
Position Overview A nationwide provider of comprehensive school-based therapy services is seeking dedicated SLP clinicians to support and develop students' critical communication skills. Your contributions will directly …
School Psychologist Location: Hayden, ID Job Type: Full-Time Work Setting: In-Person (School-Based) Compensation: $64.00 - $111.00 per hour Position Overview Our client is seeking multiple Full-Time School Psychologists …
Skills: Psychotherapy, Psychological Assessment, Treatment Planning, Group Therapy, HIPAA Compliance
Physical Therapist (PT) Location: Los Angeles, CA Job Type: Full-Time Work Setting: In-Person (School-Based) Compensation: $61.00 - $81.00 per hour Position Overview Our client is seeking multiple Full-Time Physical Ther…
San Diego, California, United States · Remote Solely
$54/hr–$86/hr
Mid level
Position Overview A nationwide provider of comprehensive school-based therapy services is seeking dedicated SLP clinicians to support and develop students' critical communication skills. Your contributions will directly …
SPED Teacher Location: Surprise, AZ Job Type: Full-Time Work Setting: School-Based Compensation: $29.00 - $54.00 per hour Position Overview Our client is seeking a Full-Time SPED Teacher to support a school district in S…
Position Overview A growing packaging and industrial solutions company is seeking a Product Development & Procurement Manager to lead international sourcing, product improvement, purchasing strategy, and import operation…
Position Overview A nationwide provider of comprehensive school-based therapy services is seeking dedicated SLP clinicians to support and develop students' critical communication skills. Your contributions will directly …
Chesterfield County, Virginia, United States · On-site
$45/hr–$71/hr
Mid level
Speech Language Pathologist Location: Chesterfield, VA Job Type: Full-Time / Part-Time Work Setting: In-Person (School-Based) Compensation: $45.00 - $71.00 per hour Position Overview Our client is seeking multiple Full-T…
Position Overview A nationwide provider of comprehensive school-based therapy services is seeking dedicated SLP clinicians to support and develop students' critical communication skills. Your contributions will directly …
Speech Language Pathologist Location: Palm Springs, CA Job Type: Full-Time Work Setting: In-Person (School-Based) Compensation: $55.00 - $86.00 per hour Position Overview We are seeking multiple Full-Time Speech Language…
Speech Language Pathologist Location: Elk Grove, CA Job Type: Full-Time Work Setting: In-Person/Hybrid (School-Based) Compensation: $73.00 - $103.00 per hour Position Overview Our client is seeking multiple Full-Time Spe…
Skills: AAC Devices, Speech Therapy, Pediatric Speech Development, Individualized Education Program (IEP), Early Intervention Strategies
Position Overview A nationwide provider of comprehensive school-based therapy services is seeking dedicated SLP clinicians to support and develop students' critical communication skills. Your contributions will directly …
Overview A growing eCommerce SaaS company specializing in accounting automation is looking for a VP of Marketing. This position reports directly to the CEO and will be responsible for building a scalable marketing engine…
Skills: SaaS Marketing, Demand Generation, Positioning And Messaging, Content Strategy, Digital Marketing
Position Overview A nationwide provider of comprehensive school-based therapy services is seeking dedicated SLP clinicians to support and develop students' critical communication skills. Your contributions will directly …
Speech Language Pathologist Location: Patterson, CA Job Type: Full-Time Work Setting: In-Person/Hybrid (School-Based) Compensation: $55.00 - $90.00 per hour Position Overview Our client is seeking multiple Full-Time Spee…
Speech Language Pathologist Assistant (SLPA) Location: Coachella, CA Job Type: Full-Time Work Setting: In-Person (School-Based) Compensation: $37.00 - $56.00 per hour Position Overview Our client is looking for Full-Time…
Skills: Speech Language Pathology, Therapy Implementation, Student Progress Monitoring, IEP Goal Support, Communication
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$90k–$120k/yr
Full-time
Paid Time Off, Paid Holidays, Benefits Package
Posted 2d ago
Apply by Oct 22
~40 hrs/week
Responsibilities
Lead the resident experience strategy across a luxury multifamily portfolio by developing hospitality standards and SOPs. Train and mentor on-site staff while implementing engagement initiatives and performance metrics to ensure a consistent resident journey.
Requirements
Requires 3-5+ years of experience in luxury hospitality, residential property management, or guest services. Candidates must have a proven track record of creating employee training programs and developing operational accountability frameworks.
Full job description
Position Overview
A vertically integrated real estate organization specializing in development, construction & property management and family office operations is seeking a full-time Director of Resident Experience to lead and elevate the resident experience across its luxury portfolio. This role will be responsible for creating, implementing, and maintaining hospitality standards throughout the full resident journey from initial inquiries and move-in through ongoing residency and move-outs.
Responsibilities
Lead the resident experience strategy across a portfolio of luxury multifamily properties, ensuring a consistent and memorable resident journey from first contact through move-out
Develop and implement hospitality-focused service standards that elevate the resident experience across all properties
Create and maintain SOPs, onboarding programs, training materials, service manuals, and performance standards for resident-facing teams
Train, coach, motivate, and mentor front desk staff, package room associates, porters, maintenance personnel, and other on-site team members
Conduct property visits, service audits, and quality assessments to ensure consistent execution of hospitality and customer service standards
Develop resident engagement initiatives, including move-in experiences, welcome gifts, communication strategies, and resident appreciation programs
Establish performance metrics and accountability measures, leverage training software to track employee development, collaborate with leadership on service improvements, and proactively resolve resident concerns
Qualifications
3–5+ years of experience in luxury hospitality, hotels, residential property management, guest services, concierge operations, resident experience, or a related field
Proven experience creating, implementing, and delivering employee training programs across multiple departments and employee levels
Strong understanding of hospitality principles, resident engagement, and service excellence standards within luxury environments
Demonstrated ability to develop SOPs, onboarding programs, training materials, operational processes, and performance accountability frameworks
Experience managing employee performance standards, service quality initiatives, and continuous improvement programs
Excellent leadership, communication, coaching, presentation, and interpersonal skills, with the ability to influence teams across all levels of an organization
Highly organized and professional with strong project management abilities, proficiency in training or employee development software, willingness to travel between Brooklyn properties, and bilingual abilities considered a plus
Compensation & Benefits
$90,000 – $120,000 annually (based on experience)
PTO, paid holidays and benefits package
Opportunity to create and lead the company-wide hospitality and resident experience platform
About the Employer
This company owns and manages luxury residential communities throughout Brooklyn and is committed to delivering a hospitality-driven living experience that distinguishes its properties in a competitive market. The company is currently expanding its operations and relocating to a new headquarters in Greenpoint as part of its continued growth.
EEO Statement
Topaz HR is an Equal Opportunity Employer, and we do not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other status protected by applicable law. We value and are committed to creating an inclusive environment for all employees.
Please Note
Topaz HR is conducting this search on behalf of one of our clients. The employer's name will be disclosed during the interview process, and all hiring decisions will be made directly by the client.
At Topaz HR, we don’t just advise you on what to do—we get it done. Proactively safeguarding your business, we ensure you’re protected well in advance, and when challenges arise, we handle them seamlessly so you can stay focused on growing your business.
With decades of combined experience, the Topaz team is proud to serve our growing client base with confidence, integrity, and a genuine commitment to their success.
Ready to explore how Topaz can support your HR needs or just have a quick question? Reach out today—we’re here to help!
Offices: 271 Mount Pleasant Ave, West Orange, New Jersey 07052, US
At Topaz HR, we don’t just advise you on what to do—we get it done. Proactively safeguarding your business, we ensure you’re protected well in advance, and when challenges arise, we handle them seamlessly so you can stay focused on growing your business.
With decades of combined experience, the Topaz team is proud to serve our growing client base with confidence, integrity, and a genuine commitment to their success.
Ready to explore how Topaz can support your HR needs or just have a quick question? Reach out today—we’re here to help!
Offices: 271 Mount Pleasant Ave, West Orange, New Jersey 07052, US