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Part-time
high school
Posted 46d ago
~40 hrs/week
Responsibilities
The Guest Service Agent manages hotel registration, check-outs, and PBX operations while providing high-quality service. They are responsible for room assignments, handling financial transactions, and coordinating with other hotel departments.
Requirements
A high school diploma or GED is required, with previous front desk or customer-facing experience preferred. Candidates must have a flexible schedule and the ability to work under pressure in a fast-paced environment.
Full job description
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
Some of your responsibilities include:
Review arrivals noting special requests, blocking rooms as needed.
Check in and out hotel guests in a confident, professional and friendly manner.
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
Follow established key control policy.
Ensure proper credit policies are followed.
Submit all lost & found articles accompanied by a completed lost & found report.
Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
Verify credit limit report.
Monitor room availability throughout the day.
Review daily the selling status of the hotel using yield management system.
Attend department meeting once a month.
Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.
What You Bring
High school diploma or general education degree (GED) required.
Previous experience in a Front Desk or customer-facing role is preferred.
Knowledgeable of immediate area, services, attractions, and events.
Flexible schedule, able to work evenings, weekends and holidays.
Work well under pressure, dealing with many arrivals and departures within a short period of time.
Familiar with hotel systems and operations, and the ability to enter in information accurately.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count.
Related keywords
HospitalityFront DeskGuest ServicesBoutique HotelPBXYield ManagementKey ControlCredit PoliciesCustomer ExperienceHotel Systems
Kimpton Hotels by IHG are inspired and wired, our restaurants seasonal and chef-driven.
Industry
Hospitality
Company size
5,001-10,000 employees
Founded
1981
Headquarters
San Francisco, CA
LinkedIn followers
120,918
At Kimpton, it’s always personal. We focus on what it means to be human and an individual. You’ll quickly learn Kimpton’s not just a hospitality job. Here, you’ll join a mission to make lives better. No biggie.
The real you is a job requirement; your unique background, talents, and quirks are what help our company connect meaningfully with our guests. You’ll lead your own personal career path while you help make each guest’s journey feel more personal. You won’t just punch a clock and count the hours; you’ll make it count.
That’s why FORTUNE magazine has put Kimpton on its “Best Companies To Work For” list fourteen times. It’s why we score 100 on the Human Rights Campaign Foundation’s Corporate Equality Index every year. Our guests feel it too—it’s why we’re consistently ranked as a best-loved hospitality company.
Our thriving company culture, numerous hospitality career tracks, and rich benefits and perks also make us one of the best places to work. We take care of all of our people with great benefits, like paid time off; medical, dental, and vision plans; life, short-term, and long-term disability insurance; 401(k) with employer matching; 6 weeks paid paternity/maternity leave; robust professional and personal development through our own Kimpton University; and employee discounts at our 60+ hotels nationwide. Plus, we throw in some extra Kimpton-style perks, like wellness programs and, of course, pet insurance.
We’re a best place to work because we’re driven by our passion for unscripted, heartfelt care. From the first whirl of a hula hoop at your employee orientation (yes, it happens) to every Kimpton Moment thereafter, you’re going to love it here as much as our guests do.
www.facebook.com/kimpton
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www.youtube.com/kimpton
Offices: 222 Kearny Street, Suite 200, San Francisco, CA 94108, US
How many Administrative jobs are open in Atlanta, GA right now?
There are currently 2,416 open administrative positions in Atlanta, GA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Atlanta, GA?
Companies currently hiring include Emory University Department of Economics, Georgia State University Office of the Provost, Emory Healthcare, Northside Hospital, Piedmont HealthCare, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Atlanta, GA?
Yes — 612 of the 2416 open administrative positions offer remote or hybrid work (199 remote, 413 hybrid).
How do I apply for Administrative jobs in Atlanta, GA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.